Oct 28, 2025 2:05 PM Eastern Daylight Time Authenticx Launches AI Agent Assist in Salesforce AppExchange to Improve Healthcare Customer and Agent Experiences Share Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce INDIANAPOLIS--(BUSINESS WIRE)--Authenticx, a leading conversation intelligence platform for healthcare organizations, today announced it has launched its agent assistance solution on Salesforce AppExchange, a leading enter ...

Core Insights - Health Catalyst has launched Market Insights on Salesforce AppExchange, enabling healthcare organizations to utilize actionable consumer insights to enhance patient care and improve campaign performance [1][2]. Company Overview - Health Catalyst is a leading provider of data and analytics technology and services aimed at improving healthcare outcomes, with over 1,000 organizations relying on its offerings [5]. - The company’s technology ecosystem, Health Catalyst Ignite™, leverages AI-enabled data and analytics solutions to transform complex healthcare information into actionable insights [5]. Product Features - Market Insights integrates seamlessly into existing Salesforce workflows, allowing healthcare enterprises to better understand their populations and create targeted patient journeys based on psychographics [2][3]. - The integration is designed to enhance existing workflows within Health Cloud and Marketing Cloud, aiming to drive better health outcomes for communities [3]. Market Context - Salesforce AppExchange serves as a significant enterprise marketplace, hosting over 9,000 apps and achieving more than 12 million customer installs since its launch in 2006 [3].

Core Insights - Pegasystems (PEGA) is experiencing strong growth in its cloud business, with a 30% year-over-year increase in Pega Cloud backlog, reaching approximately $1.32 billion, and total backlog at $1.84 billion, indicating a healthy revenue pipeline for future quarters [1][10] - The Annual Contract Value (ACV) has risen 16% year-over-year to $1.514 billion, while Pega Cloud ACV surged 28%, reflecting robust demand for PEGA's AI-driven solutions [2][10] - The current cloud backlog, expected to convert within the next 12 months, has grown 28% year-over-year, providing near-term revenue visibility [3][10] - The Zacks Consensus Estimate projects revenue growth of 13.71% for fiscal 2025 and 5.83% for fiscal 2026 [4] Competitive Landscape - Pegasystems faces significant competition in the cloud market from Oracle and Salesforce [5] - Oracle is expanding its cloud infrastructure and applications, enhancing its competitive position with strengths in AI-driven databases and integrated enterprise solutions [6] - Salesforce leads in cloud-based CRM, offering a fully cloud-native solution that emphasizes usability and integration, setting a high benchmark in customer engagement [7] Financial Performance - Pegasystems' shares have increased by 9.7% year-to-date, compared to a 10.8% return for the broader Zacks Computer and Technology sector and a 16.3% rise in the Computer-Software industry [8] - The company has a Value Score of D and is trading at a forward 12-month price-to-earnings ratio of 24.66X, lower than the industry's 32.73X [12] - The Zacks Consensus Estimate for PEGA's earnings is $1.98 per share for 2025, reflecting a year-over-year growth of 31.13% [15]