Q3 2025 Earnings Results October 30, 2025 This presentation and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws, including statements about our future performance and goals. These statements involve substantial risks and uncertainties as further described in the Appendix, as well as in our most recent periodic reports filed with the SEC, including our Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q, which are avai ...

Core Viewpoint - Twilio Inc. is set to report its second-quarter 2025 earnings on August 7, with expectations of non-GAAP earnings per share between $0.99 and $1.04, reflecting a 17.2% improvement from the previous year's $0.87 [1] Financial Performance - The company anticipates revenues between $1.18 billion and $1.19 billion, with the Zacks Consensus Estimate for revenues at $1.19 billion, indicating a 9.5% increase from last year's $1.08 billion [2] - Twilio's earnings have beaten the Zacks Consensus Estimate three times in the last four quarters, with an average surprise of 15.4% [3] Earnings Prediction - Current Earnings ESP stands at 0.00% with a Zacks Rank of 5 (Strong Sell), indicating uncertainty regarding an earnings beat this quarter [4][5] Influencing Factors - The second-quarter results are expected to benefit from ongoing digital transformation efforts and partnerships with independent software vendors [6] - New product launches, including AI enhancements and integrations with OpenAI's Realtime API, are likely to positively impact performance [7] - The company added approximately 10,000 new clients in the last quarter, bringing the total active customer count to 335,000, suggesting continued growth in the customer base [8] Market Context - Despite positive developments, macroeconomic challenges may have impacted top-line growth, as enterprises are delaying large IT spending due to high interest rates and inflation [9][11] - Twilio's stock has increased by 102.2% over the past year, outperforming the Zacks Internet – Software industry's growth of 52.5% [12] Valuation - Currently, Twilio trades at a forward 12-month price-to-sales (P/S) ratio of 3.68X, which is lower than the industry's 5.65X [14] - Compared to peers, Twilio has a lower valuation than Paycom Software but a higher P/S multiple than Bandwidth and Five9 [15] Competitive Position - Twilio is a leader in the customer engagement and communications sector, providing programmable communications cloud software that is widely used by major companies [18] - The company's developer-friendly platform and extensive API ecosystem enhance its competitive edge in the market [19]

Financial Data and Key Metrics Changes - In Q1 2025, the company reported total revenue of $97.8 million, representing a year-over-year growth of 28.5% [23] - Adjusted EBITDA improved to $12.1 million compared to $3.8 million in the same quarter last year [23] - The company exited the quarter with an Annual Recurring Revenue (ARR) of approximately $400 million, reflecting a 33% increase [23] Business Line Data and Key Metrics Changes - Subscription revenue grew by 27% in Q1 2025, accounting for 95% of total revenue [23] - The company added 36 new digital banking clients, representing 1.1 million digital users, and exited the quarter with 278 live clients and 20.5 million registered users [24] - Revenue per user (RPU) increased by 18% to $19.74, driven by the Mantle acquisition and successful add-on sales [25] Market Data and Key Metrics Changes - The company reported a strong demand environment for digital banking, with no observed decline in demand from regional and community financial institutions [6][10] - The company’s sales pipeline remains robust, with a healthy mix of new logos and client renewals [25] - The company expects to churn only four clients in 2025, representing less than 1% of ARR, indicating strong client retention [24] Company Strategy and Development Direction - The company is focused on enhancing its product offerings in onboarding and account opening, retail and commercial functionality, user experience, and personalization [13] - The Mantle acquisition is expected to drive cross-selling opportunities and enhance the company's competitive position in the digital banking space [15][44] - The company is building a strategic development center in India to increase product and engineering capacity while maintaining profitability commitments [16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving the 2026 financial objectives outlined in previous earnings calls, citing a strong implementation backlog and sales pipeline [6] - The management noted that digital banking has shifted from a budget agenda to a capital allocation agenda for clients, emphasizing its strategic importance [9] - The company anticipates that the Mantle business will be accretive to adjusted EBITDA in 2026, with expected ARR under contract of approximately $60 million by the end of 2025 [33] Other Important Information - The company completed the acquisition of Mantle on March 17, 2025, for an enterprise value of $393 million [30] - The company ended the quarter with $95 million in cash and marketable securities and expanded its credit facility from $125 million to $225 million [29] Q&A Session Summary Question: Was the $5 million spend for the offshore initiative lighter in Q1? - Yes, it was a lighter expense in Q1, with the majority expected to concentrate in Q3 and Q4 of 2025 [36][37] Question: What contributed to the growth in revenue per user? - Mantle contributed about 1.8 to RPU this quarter, with a more normalized growth rate expected going forward [39][40] Question: Can you frame the cross-selling opportunity with Mantle? - Mantle had five transactions sold into the Alchemy base, and the integration is expected to be smoother than previous acquisitions [44][46] Question: Where is the most traction seen with the Mantle acquisition? - Balanced demand is observed in both banks and credit unions, with a focus on enhancing account opening experiences [51][53] Question: What are the implications of potential deregulation in the banking industry? - Open banking could present opportunities for customers to gain market share if they have the right technology [93][94] Question: What would it take for banks to slow spending on digital banking? - There would need to be extraordinary dislocation for banks to halt their digital banking projects, as these are often budgeted line items [97][98]