Core Insights - Aurora Mobile's subsidiary SendCloud has successfully supported DHgate during a significant increase in U.S. users, helping it achieve the 2 position on the U.S. App Store Free iPhone Apps Ranking, only behind ChatGPT [1][4] Company Overview - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable and efficient messaging services [7] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers with Chinese manufacturers for small-batch wholesale [2] Industry Trends - The surge in DHgate's popularity in the U.S. emphasizes the importance of direct connections between Chinese factories and international consumers, facilitating easier access to goods [3] - The growth of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement solutions to succeed in dynamic international markets [5] Technological Capabilities - SendCloud's robust API integration allowed DHgate to manage increased user load effectively, maintaining stable customer communication and fostering customer loyalty [4] - EngageLab, leveraging SendCloud's infrastructure, provides advanced customer engagement solutions tailored for global e-commerce challenges, supporting businesses in over 220 countries and regions [6][8] Performance Metrics - Aurora Mobile boasts over 90% email deliverability, a 99% inbox placement rate, and a 40% email open rate, significantly outperforming industry benchmarks [7]

Company Overview - Aurora Mobile's subsidiary, SendCloud, facilitated customer communication for DHgate during a significant user surge in the U.S. market, leading to DHgate ranking 2 on the U.S. App Store Free iPhone Apps, only behind ChatGPT [1] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers, mainly SMBs and retailers, directly with Chinese manufacturers for small-batch wholesale [2] - The recent surge in U.S. users emphasizes DHgate's role in connecting Chinese factories and suppliers with international consumers, providing easier access to goods directly from the source [2] Performance and Achievements - SendCloud played a vital role in managing the increased user load for DHgate, ensuring stable customer communication and enabling the nurturing of customer relationships, loyalty, and sustainable growth [3] - EngageLab's omnichannel solutions, built on SendCloud's email infrastructure, enhance customer engagement for businesses facing global e-commerce challenges [4] Industry Insights - The rise of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement to succeed in dynamic international markets [4] - EngageLab offers a comprehensive suite of omnichannel customer engagement solutions, supporting businesses in over 220 countries and regions, delivering over 1 million messages per second [5] Technical Capabilities - EngageLab maintains over 90% email deliverability and a 99% inbox placement rate, significantly exceeding industry standards [7] - The company utilizes AI-driven marketing automation for personalized campaigns, catering to various client segments, and operates with a global infrastructure that includes 5 nodes for low-latency communication [8]