Financial Data and Key Metrics Changes - The company achieved over 1 million net adds across mobility and broadband in Q4 2025, the highest quarterly volumes in 6 years [16] - Consolidated adjusted EBITDA for Q4 was $11.9 billion, with full-year adjusted EBITDA at $50 billion, reflecting a 2.5% increase from the prior year [22] - Adjusted EPS for Q4 was $1.09, bringing the full year to $4.71, a growth of 2.6% from the previous year [22][29] - Free cash flow for the full year was $20.1 billion, anticipated to be industry-leading [23] Business Line Data and Key Metrics Changes - Postpaid phone net adds were 616,000 in Q4, the best quarter in 6 years, with consumer contributing 551,000 [10][16] - Fixed Wireless Access net adds were 319,000, while Fios Internet added 67,000, marking the highest fourth quarter net addition since 2020 [19][20] - The prepaid segment continued to grow, with 109,000 net adds in Q4, marking the sixth consecutive quarter of positive growth [18] Market Data and Key Metrics Changes - The company added 125,000 fiber net additions through Frontier, a 29% increase year-over-year, contributing to over 16 million broadband subscribers [20] - The company expects to achieve 2-3% growth in mobility and broadband service revenue in 2026, equating to approximately $93 billion [27] Company Strategy and Development Direction - The company is focused on a transformation strategy aimed at improving efficiency and customer satisfaction, with a goal to be the most efficient telecom company in the industry [8] - Plans include a significant fiber build-out, targeting 40-50 million fiber passings over the medium term, with at least 2 million added in 2026 [12][34] - The company aims to leverage AI to enhance customer experience and operational efficiency [14][15] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a network outage that impacted customer service, emphasizing the need for improvement in service quality [3] - The company is optimistic about its transformation, expecting significant improvements in performance metrics in 2026 compared to historical trends [32] - Management highlighted the importance of reducing churn and enhancing customer experience as key drivers for future growth [45][58] Other Important Information - The company plans to return $25 billion to shareholders through share repurchases over the next three years, with at least $3 billion in 2026 [36] - A dividend increase of 2.5% was announced, marking the 20th consecutive year of dividend increases [35] Q&A Session Summary Question: Outlook for postpaid phones in 2026 - Management discussed the investments needed to drive subscriber growth, emphasizing improvements in churn rates and customer experience rather than relying heavily on promotions [40][41] Question: Fiber passings outlook - Management confirmed an increase in the fiber passings target to 40-50 million, citing opportunities in both organic and inorganic growth [47][49] Question: Customer lifetime values and CapEx opportunities - Management addressed concerns about customer lifetime values, stating that reducing churn and improving customer experience will enhance LTV [54][56] - On CapEx, management explained that efficiencies were found by narrowing focus to growth areas and eliminating non-core investments [62][63]

Financial Data and Key Metrics Changes - Verizon's third quarter consolidated revenue was $33.8 billion, up 1.5% year-over-year [10] - Adjusted EBITDA for the third quarter was $12.8 billion, reflecting a 2.3% increase year-over-year [12] - Adjusted EPS was $1.21, up 1.7% year-over-year, driven by growth in adjusted EBITDA [13] - Free cash flow for the third quarter was $7 billion, representing a nearly 17% improvement year-over-year [14] - Net unsecured debt at the end of the quarter was $112 billion, a $9.4 billion improvement year-over-year [15] Business Line Data and Key Metrics Changes - In consumer mobility, postpaid phone gross adds increased by 8.4% year-over-year, but net losses were 7,000 due to a churn rate of 0.91% [7][8] - Core prepaid business saw 47,000 net adds, marking the fifth consecutive quarter of positive subscriber growth [8] - Verizon Business delivered 51,000 phone net adds, with strong demand from small and medium businesses [9] - Broadband segment added 306,000 net subscribers, with Fios Internet delivering 61,000 net adds, the best quarterly result in two years [9] Market Data and Key Metrics Changes - The broadband base increased by 1.3 million subscribers year-over-year, now totaling over 13.2 million [9] - Fixed Wireless Access (FWA) net adds were 261,000 for the quarter, with approximately 5.4 million FWA subscribers [10] - Annualized revenue from FWA has surpassed $3 billion and continues to grow [10] Company Strategy and Development Direction - The company is shifting to a customer-first focus, aiming to redefine its trajectory and enhance customer experience [6][19] - Verizon plans to aggressively transform its culture and financial profile, focusing on customer-centric growth and financial discipline [17][22] - The acquisition of Frontier is expected to close in early 2026, creating significant cross-sell opportunities and expanding the fiber footprint [15][24] - The company intends to leverage AI to improve customer experience and operational efficiency [22][87] Management's Comments on Operating Environment and Future Outlook - Management acknowledges that Verizon has not captured customer growth opportunities despite a strong network foundation [5][17] - The focus will be on reducing churn and improving customer retention through enhanced value propositions [31][32] - Management is committed to delivering sustainable revenue growth and increasing shareholder returns while maintaining a strong dividend policy [33][25] Other Important Information - The company is on track to meet its full-year financial guidance, including adjusted EBIT growth and free cash flow [7] - Verizon's capital expenditures through the end of the third quarter totaled $12.3 billion, with expectations to meet investment goals [14] Q&A Session Summary Question: Can you expand on your vision for the company and how to turn consumer volumes? - The CEO emphasized the need to shift from a technology-centric to a customer-centric approach, aiming for the lowest churn rate in the industry [30][31] Question: How do you drive share for Verizon higher without painful back book repricing? - The CEO highlighted the importance of addressing customer pain points and creating targeted value propositions rather than relying solely on pricing [40][42] Question: What strategies do you think are best for reducing churn? - The CEO mentioned the need for proactive measures to address customer issues and improve the overall customer experience [82][84] Question: How do you view the balance between organic fiber expansion and the acquisition of Frontier? - Management stated that both organic and acquisition strategies are essential for expanding the fiber footprint and enhancing convergence opportunities [91][92]