Core Insights - ibex has been recognized as one of the Top 10 Best Places to Work for Service Professionals in the Caribbean and Central America, highlighting its exceptional workplace culture and employee experience [1][10] - The company has achieved the Great Place to Work Certification five times in Nicaragua, including in 2025, reflecting its commitment to employee satisfaction and engagement [1][2] Company Growth and Strategy - ibex Nicaragua has expanded its workforce to over 2,200 employees, driven by strong client demand and strategic diversification into sectors such as technology, utilities, gaming, and waste management [2] - The company is celebrating its 10th anniversary and continues to strengthen its operations in Nicaragua, Honduras, and Jamaica, positioning itself as a leader in the business process outsourcing (BPO) industry [2][4] Employee Development and Workplace Culture - ibex emphasizes a comprehensive approach to employee development, offering modern facilities, dedicated learning centers, and open collaboration spaces to foster a positive work environment [3] - The company is recognized for its competitive compensation and career advancement opportunities through training and development programs, which contribute to a better employee experience and, consequently, a better customer experience [3][4] Industry Position and Commitment - ibex operates approximately 30 facilities globally and manages nearly 170 million customer interactions annually, leveraging a diverse team of over 36,000 employees and advanced technology [6][7] - The company is committed to investing in its workforce, driving innovation, and creating meaningful career opportunities, reinforcing its status as an employer of choice in the region [4][6]

Core Viewpoint - IBEX Limited will report its second quarter 2026 financial results on February 5, 2026, and will host a conference call to discuss these results and the company's outlook [1][2]. Group 1: Company Overview - IBEX Limited is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][2]. - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2]. Group 2: Workforce and Technology - IBEX employs a diverse global team of over 36,000 employees and manages nearly 170 million critical customer interactions annually [3]. - The company utilizes its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3].

Core Insights - ibex has been awarded the 2025 Asia's Most Influential Companies Award at The Asia Corporate Excellence & Sustainability (ACES) Awards, recognizing its impact and leadership in the BPO and customer engagement technology sectors [1][2] - The award reflects ibex's commitment to innovation, sustainability, and exceptional customer experience, highlighting its role in the Philippines' growth as a global business hub [2] Company Overview - ibex operates 10 customer experience (CX) service centers across the Philippines, with recent expansion including a new site in Davao [3] - The company employs over 36,000 individuals globally and manages nearly 170 million customer interactions annually, utilizing advanced technology such as the AI-powered ibex Wave iX solutions suite [6][7] Employee Engagement and Culture - ibex promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, emphasizing the link between employee satisfaction and customer experience [4][5] - The company is dedicated to fostering a diverse and inclusive environment, which is seen as essential for delivering superior customer service [5]

Core Insights - ibex has been awarded the title of Asia's Most Influential Companies at the 2025 ACES Awards, recognizing its leadership and commitment to sustainability in the business process outsourcing (BPO) sector [1][2] Company Overview - ibex is a global provider of BPO and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 170 million customer interactions annually [6][7] - The company employs over 36,000 individuals globally, leveraging a diverse workforce to enhance customer experience [7] Recent Developments - ibex Philippines celebrated the grand opening of its second site in Davao, indicating ongoing expansion efforts within the country [3] Employee Engagement and Culture - The company promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, which contribute to a positive employee experience [4][5] - ibex emphasizes that a better employee experience directly correlates with improved customer experience, focusing on training, tools, and career advancement opportunities for its agents [5]

Core Insights - ibex has been awarded the Enterprise-Based Education and Training (EBET) accreditation by TESDA, marking it as the first and only accredited enterprise in Central Visayas [1][3][8] - The partnership with TESDA aims to enhance ibex's hiring capabilities and positively impact the Bohol community through industry-aligned training [2][3] - The accreditation allows ibex to provide Contact Center Services Training, addressing critical learning gaps in communication, quality standards, and English proficiency essential for the call center industry [4] Company Commitment - ibex's collaboration with TESDA reflects its commitment to the Bohol community and the development of world-class Filipino talent [3] - The company aims to contribute to the economic development of the region by offering training that leads to meaningful careers [3] Training Program Details - The five-year accreditation program enables ibex to deliver a 144-hour training course, culminating in a nationally recognized TESDA certificate for participants [4] - TESDA scholarships are available, offering up to 100% free tuition and training allowances for qualified enrollees [4] Company Overview - ibex operates with over 15,000 employees across ten sites in the Philippines, setting standards for employee engagement and innovation [5] - The company manages nearly 170 million customer interactions annually, leveraging a global team of over 33,000 employees and advanced technology [7]

Core Viewpoint - IBEX Limited is set to announce its first quarter 2026 financial results on November 6, 2025, and will host a conference call to discuss these results and the company's outlook [1] Company Overview - IBEX is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, focusing on helping companies acquire, engage, and retain customers [2] - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2] Operational Highlights - IBEX employs a diverse global team of over 33,000 employees and manages nearly 170 million critical customer interactions annually, leveraging its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3]

Core Insights - The article discusses the upcoming expert panel at the ICMI's Contact Center Expo, focusing on how Red Roof has transformed its call center into an award-winning, AI-driven customer experience [2][3] - The panel will feature key executives from Red Roof and ibex, highlighting innovative customer experience (CX) strategies and technology in the hospitality industry [2][3] Company Overview - Red Roof is recognized as a leader in the lodging industry, creating the Upscale Economy® segment and serving millions of guests annually with over 60,000 rooms across more than 700 properties in the U.S. and Japan [5] - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue [6][7] Event Details - The panel discussion titled "The CX Revolution in the Hospitality Industry" is scheduled for October 29, 2025, from 4:00 - 5:00 p.m. Eastern time at the Loews Royal Pacific Resort [2] - The event is organized by the International Customer Management Institute (ICMI), which has supported over 50,000 organizations globally since 1985 [4]

Core Insights - ibex has appointed Michael Ringman as Chief Technology Officer to enhance its leadership in AI-driven customer experience (CX) solutions [1][2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4][5] - The company employs over 33,000 individuals and manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Leadership and Strategy - Michael Ringman brings over 25 years of technology leadership experience, having previously worked at TELUS International and TeleTech Holdings Inc. [3] - As CTO, Ringman will lead the technology strategy focused on developing best-in-class AI solutions and overseeing global infrastructure and IT security [2][3] - The CEO of ibex, Bob Dechant, expressed confidence that Ringman's expertise will accelerate the company's AI technology roadmap and differentiate ibex in the BPO industry [3] Industry Context - The BPO industry is experiencing rapid changes, particularly at the intersection of AI and customer experience, necessitating agility and customer-centric approaches [4]

Core Insights - ibex has appointed Michael Darwal as President of ibex Digital, recognizing his significant contributions to the growth of the digital business [1][2] - Under Darwal's leadership, ibex Digital is experiencing double-digit growth rates and has improved customer acquisition and agent performance [2] - The company manages over 200 million customer interactions annually, generating more than $2 billion in lifetime value for clients [2][6] Company Overview - ibex specializes in business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][5] - The company operates approximately 31 facilities globally and employs over 31,000 people [5][6] - ibex Digital focuses on online acquisition technology and customer engagement solutions, enhancing client capabilities in various marketing channels [2][5] Leadership and Experience - Michael Darwal has been with ibex since 2013, holding various leadership roles and bringing two decades of experience in digital marketing and operations [3][4] - In addition to his role as President of ibex Digital, Darwal will continue as Deputy CFO, overseeing financial forecasting and investor relations [4]

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]