Core Insights - ibex has been awarded the 2025 Asia's Most Influential Companies Award at The Asia Corporate Excellence & Sustainability (ACES) Awards, recognizing its impact and leadership in the BPO and customer engagement technology sectors [1][2] - The award reflects ibex's commitment to innovation, sustainability, and exceptional customer experience, highlighting its role in the Philippines' growth as a global business hub [2] Company Overview - ibex operates 10 customer experience (CX) service centers across the Philippines, with recent expansion including a new site in Davao [3] - The company employs over 36,000 individuals globally and manages nearly 170 million customer interactions annually, utilizing advanced technology such as the AI-powered ibex Wave iX solutions suite [6][7] Employee Engagement and Culture - ibex promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, emphasizing the link between employee satisfaction and customer experience [4][5] - The company is dedicated to fostering a diverse and inclusive environment, which is seen as essential for delivering superior customer service [5]

Core Insights - ibex has been awarded the title of Asia's Most Influential Companies at the 2025 ACES Awards, recognizing its leadership and commitment to sustainability in the business process outsourcing (BPO) sector [1][2] Company Overview - ibex is a global provider of BPO and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 170 million customer interactions annually [6][7] - The company employs over 36,000 individuals globally, leveraging a diverse workforce to enhance customer experience [7] Recent Developments - ibex Philippines celebrated the grand opening of its second site in Davao, indicating ongoing expansion efforts within the country [3] Employee Engagement and Culture - The company promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, which contribute to a positive employee experience [4][5] - ibex emphasizes that a better employee experience directly correlates with improved customer experience, focusing on training, tools, and career advancement opportunities for its agents [5]

Core Insights - ibex has been awarded the Enterprise-Based Education and Training (EBET) accreditation by TESDA, marking it as the first and only accredited enterprise in Central Visayas [1][3][8] - The partnership with TESDA aims to enhance ibex's hiring capabilities and positively impact the Bohol community through industry-aligned training [2][3] - The accreditation allows ibex to provide Contact Center Services Training, addressing critical learning gaps in communication, quality standards, and English proficiency essential for the call center industry [4] Company Commitment - ibex's collaboration with TESDA reflects its commitment to the Bohol community and the development of world-class Filipino talent [3] - The company aims to contribute to the economic development of the region by offering training that leads to meaningful careers [3] Training Program Details - The five-year accreditation program enables ibex to deliver a 144-hour training course, culminating in a nationally recognized TESDA certificate for participants [4] - TESDA scholarships are available, offering up to 100% free tuition and training allowances for qualified enrollees [4] Company Overview - ibex operates with over 15,000 employees across ten sites in the Philippines, setting standards for employee engagement and innovation [5] - The company manages nearly 170 million customer interactions annually, leveraging a global team of over 33,000 employees and advanced technology [7]

Core Viewpoint - IBEX Limited is set to announce its first quarter 2026 financial results on November 6, 2025, and will host a conference call to discuss these results and the company's outlook [1] Company Overview - IBEX is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, focusing on helping companies acquire, engage, and retain customers [2] - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2] Operational Highlights - IBEX employs a diverse global team of over 33,000 employees and manages nearly 170 million critical customer interactions annually, leveraging its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3]

Core Insights - The article discusses the upcoming expert panel at the ICMI's Contact Center Expo, focusing on how Red Roof has transformed its call center into an award-winning, AI-driven customer experience [2][3] - The panel will feature key executives from Red Roof and ibex, highlighting innovative customer experience (CX) strategies and technology in the hospitality industry [2][3] Company Overview - Red Roof is recognized as a leader in the lodging industry, creating the Upscale Economy® segment and serving millions of guests annually with over 60,000 rooms across more than 700 properties in the U.S. and Japan [5] - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue [6][7] Event Details - The panel discussion titled "The CX Revolution in the Hospitality Industry" is scheduled for October 29, 2025, from 4:00 - 5:00 p.m. Eastern time at the Loews Royal Pacific Resort [2] - The event is organized by the International Customer Management Institute (ICMI), which has supported over 50,000 organizations globally since 1985 [4]

Core Insights - ibex has appointed Michael Ringman as Chief Technology Officer to enhance its leadership in AI-driven customer experience (CX) solutions [1][2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4][5] - The company employs over 33,000 individuals and manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Leadership and Strategy - Michael Ringman brings over 25 years of technology leadership experience, having previously worked at TELUS International and TeleTech Holdings Inc. [3] - As CTO, Ringman will lead the technology strategy focused on developing best-in-class AI solutions and overseeing global infrastructure and IT security [2][3] - The CEO of ibex, Bob Dechant, expressed confidence that Ringman's expertise will accelerate the company's AI technology roadmap and differentiate ibex in the BPO industry [3] Industry Context - The BPO industry is experiencing rapid changes, particularly at the intersection of AI and customer experience, necessitating agility and customer-centric approaches [4]

Core Insights - ibex has appointed Michael Darwal as President of ibex Digital, recognizing his significant contributions to the growth of the digital business [1][2] - Under Darwal's leadership, ibex Digital is experiencing double-digit growth rates and has improved customer acquisition and agent performance [2] - The company manages over 200 million customer interactions annually, generating more than $2 billion in lifetime value for clients [2][6] Company Overview - ibex specializes in business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][5] - The company operates approximately 31 facilities globally and employs over 31,000 people [5][6] - ibex Digital focuses on online acquisition technology and customer engagement solutions, enhancing client capabilities in various marketing channels [2][5] Leadership and Experience - Michael Darwal has been with ibex since 2013, holding various leadership roles and bringing two decades of experience in digital marketing and operations [3][4] - In addition to his role as President of ibex Digital, Darwal will continue as Deputy CFO, overseeing financial forecasting and investor relations [4]

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

Core Points - ibex has announced a $25,000 donation to the Wounded Warrior Project (WWP) as part of its global philanthropic program, ibex Cares, aimed at supporting the well-being of post-9/11 veterans [1][3] - The Wounded Warrior Project, established in 2003, is the leading veterans service organization in the U.S., providing essential support to wounded veterans and their families at no cost [2][7] - The donation aligns with ibex's core values of compassion and community service, emphasizing the company's commitment to giving back to those who have served the country [3][4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating 31 facilities worldwide [5][6] - The company employs approximately 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] - ibex Cares encourages employee involvement in local charitable causes, fostering a culture of giving back across its global operations [3][4]

Core Insights - The survey indicates a strong commitment to integrating AI technologies in customer experience (CX) operations, with 81% of global CX executives planning to deploy AI in their contact centers in 2025 [1][8] - There is a significant demand for AI solutions and expertise, as over 80% of enterprise contact center leaders aim to expand AI's role within their operations [2] AI Applications and Benefits - Respondents rated CX insights and analytics as the most valuable AI application with a score of 4.3 out of 5, followed by real-time agent assistance at 4.0 out of 5 [3] Concerns Regarding AI Implementation - Security and privacy issues are the top concerns for 50% of respondents, closely followed by ethical use of AI at 49%. Other concerns include quality matters (35%), development process bias (29%), and limited knowledge about AI tools (16%) [4] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually [5][6]