WASHINGTON, July 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Darwal as President of ibex Digital. "I am delighted to name Mike President of ibex Digital," said ibex CEO Bob Dechant. "He has played an instrumental role in developing our digital business. Thanks to his efforts and leadership, ibex Digital is growing at double-digit rates and ...

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

Core Points - ibex has announced a $25,000 donation to the Wounded Warrior Project (WWP) as part of its global philanthropic program, ibex Cares, aimed at supporting the well-being of post-9/11 veterans [1][3] - The Wounded Warrior Project, established in 2003, is the leading veterans service organization in the U.S., providing essential support to wounded veterans and their families at no cost [2][7] - The donation aligns with ibex's core values of compassion and community service, emphasizing the company's commitment to giving back to those who have served the country [3][4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating 31 facilities worldwide [5][6] - The company employs approximately 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] - ibex Cares encourages employee involvement in local charitable causes, fostering a culture of giving back across its global operations [3][4]

Core Insights - The survey indicates a strong commitment to integrating AI technologies in customer experience (CX) operations, with 81% of global CX executives planning to deploy AI in their contact centers in 2025 [1][8] - There is a significant demand for AI solutions and expertise, as over 80% of enterprise contact center leaders aim to expand AI's role within their operations [2] AI Applications and Benefits - Respondents rated CX insights and analytics as the most valuable AI application with a score of 4.3 out of 5, followed by real-time agent assistance at 4.0 out of 5 [3] Concerns Regarding AI Implementation - Security and privacy issues are the top concerns for 50% of respondents, closely followed by ethical use of AI at 49%. Other concerns include quality matters (35%), development process bias (29%), and limited knowledge about AI tools (16%) [4] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually [5][6]