I would argue support has never really been about replying to just tickets. So, we're responsible for providing support for all of our customers, all of our products globally. Usually, when you have a problem, you want to get help as quickly as possible.And by using our AI tools, we're able to get those responses much more quickly. Tens of thousands of people every single day, millions of people on our website. Check in and try to get help with ChatBT and OpenAI products.If you come into our help center, th ...

I truly believe that great products are built from a place of customer centricity. [Music] User Ops gets millions of tickets every year from our customers and we realized that we were sitting on this treasure trove of information. I'm fortunate to work with a lot of different stakeholders who are deeply curious about our customers.They want to understand what do they like about our products. What do they not like about our products. Where are they experiencing friction. Where are they experiencing inspirati ...

This tool has been built by the people who are using it every day. [Music] Our teams are growing so fast and our customer demands so high that every team is sort of stretched thin to figure out how can they scale themselves. Go to market assistant is this super agent that lives right alongside our reps.It supports with daily meeting prep and recaps. It's taking action inside of our sales systems like Salesforce. And it's ideally just doing all those things that can really make our teams focus more of their ...

After Doc GPT was launched, uh we found contract review times cut by more than 50%. Our mandate is is very simple. We built uh data engineering solutions to uh enable the better quality of life for our finance professionals that we serve.They were doing the contracts review manually. they would eyeball each and every contract and try to painstakingly extract every term. We have seen that number of contracts closed in a month uh to reach even the low thousands now.So Docy GBT is a suite of solutions to proce ...

ChatGPT already helps millions of people find what to buy. Now it can help them buy it too. We’re introducing Instant Checkout in ChatGPT with @Etsy and @Shopify, and open-sourcing the Agentic Commerce Protocol that powers it, built with @Stripe, so more merchants and developers can integrate agentic checkout. Instant Checkout is now rolling out to US ChatGPT Pro, Plus and Free logged-in users buying from US Etsy sellers, with over 1 million Shopify merchants rolling out soon. ...

Bill Peebles, Rohan Sahai, and Thomas Dimson introduce and demo Sora 2. ...

Good. Really good. [Music] I [Music] t like a fool. ...

Get stronger, one pull-up at a time with ChatGPT. 🎧 Music: “Someone, Somewhere (In Summertime)” by Simple Minds ...

Plan your next road trip, right down to the playlist, with ChatGPT. 🎧 Music: “Brother Love’s Travelling Salvation Show” by Neil Diamond ...

Today we’re releasing a preview of ChatGPT Pulse to Pro users—a new experience where ChatGPT proactively does research to deliver personalized updates based on your chats, feedback, and connected apps. Each night ChatGPT learns what matters to you—pulling from memory, chats, and feedback—then delivers focused updates the next day. Expand updates to dive deeper, grab next steps, or save for later so you stay on track with clear, timely info. Pulse is the first step toward a more useful ChatGPT that proactive ...