证券代码：002322 证券简称：理工环科 宁波理工环境能源科技股份有限公司投资者关系活动记录表 编号： | --- | --- | |---------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ...

Business Overview - Ningbo LIGONG Environmental Energy Technology Co., Ltd. was established in 2000, initially focusing on power engineering cost software and expanding into customized information projects for power grid companies in 2009 [1] - The company has four main business areas: standardized software products, customized information projects, digital construction, and 3D/BIM applications [1][2] Competitive Advantages - The company’s cost products have three main advantages: strong professional expertise, a nationwide sales network covering county-level units, and a large user base that promotes software iteration [2] - Customized information projects leverage IT consulting services to assist users in streamlining business scenarios, with a focus on localized development [2] - The company has developed a proprietary 3D technology platform, ensuring self-control and iterative upgrades [2] Market Competition - In the cost product sector, competitors like Glodon and Henghua Technology have gained some market share, but the company maintains a strong position due to its complete product ecosystem [2] - The design product market is competitive, with the company holding the leading market share in distribution network design software [2] - The digital construction business is still in its early stages, with no clear market leader [3] Business Development Potential - The standardized software market is stable, but there is potential for growth in non-quotient software related to engineering construction [3] - The company anticipates significant growth in customized projects due to increased investments in information technology by State Grid and Southern Grid during the 14th Five-Year Plan [3] - The digital construction business, particularly video monitoring, is expected to grow, with substantial investments from State Grid in intelligent auxiliary monitoring systems [3] Future Revenue Projections - The company expects stable growth in software products, with digital construction maintaining over 30% growth, customized projects over 20%, and 3D and drone services over 40% growth [4]

证券代码：002322 证券简称：理工环科 宁波理工环境能源科技股份有限公司投资者关系活动记录表 编号： | --- | --- | |-------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | | | | 投资者关系活 | √ 特定对象调研 □ 分析师会议 □ 媒体采访 □ 业绩说明会 □ 新闻发布会 □ 路演活动 □ | | 动类别 | 现场参 ...

证券代码：002322 证券简称：理工能科 宁波理工环境能源科技股份有限公司投资者关系活动记录表 编号： | --- | --- | |--------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | | | | 投资者关系活 | √ 特定对象调研 □ 分析师会议 □ 媒体采访 □ 业绩说明会 □ 新闻发布会 □ 路演活动 □ | | 动类别 | 现场参观 □ 其他 | | 参与单位名称 | 申万宏源计算机 宁柯瑜，申万机械 李蕾，申万公用事业及电网 戴映炘，人 | | 及人员姓名 | 保资产 郁琪。 | | 日期、时间 | 2022 年 2 月 16 日 14:00 ...

Group 1: Company Strategy and Focus - The company has changed its name to "理工能科" to further focus on energy technology, particularly in the new electric power system construction and digital transformation [1] - Future strategies include enhancing capabilities in areas such as big data center construction, smart supply chain, and digital handover [1] - The company aims to leverage big data and digital twin technologies to drive the digital transformation of power grid equipment [1] Group 2: Market Opportunities and Policies - The new electric power system and dual carbon policies are expected to accelerate the digital transformation of the power industry, positively impacting the company's strategic direction [2] - Investments in digital transformation by major power companies are significant, with State Grid investing $3.5 billion and Southern Power Grid aiming for a fully digital grid by 2025 [2] - The comprehensive energy service market is projected to reach approximately ¥0.8-1.2 trillion by 2025, with renewable energy services being a key area of growth [2] Group 3: Business Segments and Growth - The company has maintained over 20% annual revenue growth in its power information technology projects [3] - The company’s customized project market is divided into three tiers, with the company positioned in the third tier, focusing on collaboration with larger firms [3] - The company’s environmental monitoring services have been implemented in over 1,500 operational sites across 27 provinces, completing over 3,500 monitoring stations [5] Group 4: Financial Performance and Projections - The company’s goodwill from acquisitions in 2015 and 2016 amounts to ¥1.705 billion, with a provision for impairment of ¥178 million as of September 30, 2021 [5] - The company anticipates a total goodwill impairment of approximately ¥194 million for its subsidiary Hunan Bilun Environmental Technology [5] - The soil remediation business that was not completed in 2021 is expected to be deferred to 2022, with ongoing efforts to secure new orders [6]

证券代码：002322 证券简称：理工环科 公告编号：2021-045 1 宁波理工环境能源科技股份有限公司 关于参加宁波辖区上市公司投资者网上集体接待日活动的公告 本公司及本公司董事、监事、高级管理人员保证公告内容的真实、准确和完 整，并对公告的虚假记载、误导性陈述或者重大遗漏负连带责任。 为进一步加强宁波辖区上市公司与投资者特别是中小投资者的沟通交流，增加上市公 司的透明度，提升公司治理水平，促进公司规范运作，在宁波证监局指导下，宁波上市公 司协会联合深圳市全景网络有限公司共同举办"心系投资者携手共行动"——宁波辖区 2021 年度上市公司投资者网上集体接待日主题活动。活动于 2021 年 11 月 18 日下午 15:00-17:00 举行，平台登陆地址为：http://www.p5w.net。届时，公司高管人员将 参加本次活动，通过网络在线交流形式，就公司治理、发展战略、经营状况、可 持续发展等投资者所关心的问题，与投资者进行沟通与交流。欢迎广大投资者踊 跃参与！ 特此公告。 宁波理工环境能源科技股份有限公司 董事会 2021 年 11 月 12 日 ...

Financial Performance - The company's operating revenue for 2020 was CNY 1,135,376,074.24, representing a 13.25% increase compared to CNY 1,002,528,183.38 in 2019[17] - The net profit attributable to shareholders for 2020 was CNY 234,079,187.31, a decrease of 24.88% from CNY 311,618,881.06 in 2019[17] - The net cash flow from operating activities increased by 28.48% to CNY 378,303,501.69 in 2020, up from CNY 294,437,010.22 in 2019[17] - Basic earnings per share for 2020 were CNY 0.63, down 25.00% from CNY 0.84 in 2019[17] - The total assets at the end of 2020 were CNY 3,681,555,553.78, a decrease of 1.58% from CNY 3,740,805,640.53 at the end of 2019[18] - The net assets attributable to shareholders increased by 3.44% to CNY 3,082,768,472.65 at the end of 2020, compared to CNY 2,980,105,093.61 at the end of 2019[18] - The company reported a weighted average return on equity of 7.75% for 2020, down from 10.57% in 2019[17] - The net profit after deducting non-recurring gains and losses for 2020 was CNY 211,349,836.16, an 8.83% decrease from CNY 231,817,413.29 in 2019[17] - The total profit was CNY 26,256.95 million, a decrease of 22.95% compared to the previous year, primarily due to goodwill impairment of CNY 7,198.66 million from a subsidiary[46] - The net profit attributable to shareholders was CNY 23,407.92 million, down 24.88% year-on-year[46] Revenue and Growth - The company achieved total operating revenue of CNY 113,765.40 million, a year-on-year increase of 13.16%[46] - The software and information business generated revenue of CNY 59,515.38 million, growing by 15.17%[47] - The revenue from power online monitoring system products reached CNY 5,372.64 million, an increase of 22.17%[52] - The company's environmental protection monitoring business achieved revenue of CNY 408.60 million, a year-on-year increase of 32.15%[53] - Revenue from water quality monitoring equipment reached CNY 203.84 million, growing by 46.33% year-on-year, with a gross profit of CNY 67.68 million, up 46.64%[60] - The atmospheric monitoring business saw new contracts worth CNY 55.26 million, a significant increase of 149.34% year-on-year[54] - The environmental governance business reported revenue of CNY 41.19 million, a decline of 55.07% year-on-year due to intensified market competition and project delays[55] Dividend Distribution - The company plans to distribute a cash dividend of CNY 6.5 per 10 shares, based on a total of 372,147,970 shares[5] - The company distributed cash dividends totaling CNY 130.25 million, representing 41.80% of the previous year's net profit attributable to shareholders[57] - The company maintained a cumulative cash dividend rate of 52% since its listing, with a proposed dividend plan of CNY 6.5 per 10 shares for the current period[57] - The total cash dividend represented 103.34% of the net profit attributable to shareholders in 2020[125] - The company declared a cash dividend of 6.5 CNY per 10 shares, totaling 241,896,180.50 CNY for the year 2020[126] Market Position and Strategy - The company has a leading market share in power engineering cost estimation software and surface water quality monitoring equipment[28] - The company focuses on software and information technology services for the energy and environmental sectors, including customized software development and technical services[26] - The company is recognized as a key software enterprise in the national planning layout and has received multiple industry awards[31] - The company is actively preparing to establish a subsidiary in Jiangsu to enhance service for local power information projects[49] - The company is expanding its market presence in the digital construction sector, launching a comprehensive solution for power engineering digital construction[50] - The company is exploring potential acquisitions to strengthen its market position, with a budget of $100 million allocated for this purpose[131] Research and Development - The company has established a research and development organization centered around an engineering technology center, recognized at the provincial level, to drive innovation[41] - The company’s R&D investment was CNY 139 million, accounting for 12.23% of total revenue, marking a year-on-year increase of 12.67%[56] - The company is investing 100 million RMB in research and development for new technologies in environmental sustainability[130] - The company is committed to modernizing the ecological environment governance system through the integration of big data, IoT, and AI technologies[102] Operational Efficiency - The company reported a significant reduction in operational costs by 10% due to efficiency improvements[94] - The company aims to reduce operational costs by 5% through efficiency improvements in the supply chain[131] - The company has implemented new revenue recognition standards, affecting contract assets and liabilities[30] Risks and Challenges - The company faces management risks due to rapid expansion, which may affect its sustainable development if organizational structures do not adapt[108] - The company is at risk of goodwill impairment due to acquisitions if market fluctuations affect the performance of acquired entities[108] - The company acknowledges the risk of external policy changes that could negatively impact its operations in the software and information technology sectors[111] - Risks exist if the company fails to adapt to technological advancements, potentially losing competitive advantages in product and service offerings[112] Corporate Governance - The company is committed to maintaining high standards of corporate governance and transparency in its operations[199] - The company has a diverse board of directors, including independent directors with expertise in law and environmental science, contributing to governance and strategic direction[199] - The management emphasizes the importance of innovation and technology development in driving future growth[200] Future Outlook - The company provided a future outlook with a revenue guidance of 1.8 billion for the next quarter, representing a 12.5% increase[94] - The company anticipates growth in the soil remediation sector, supported by new regulations and policies aimed at improving soil quality and management[102] - The company is focused on expanding its market presence and developing new technologies in the environmental energy sector[200]

Financial Performance - The company's operating revenue for 2016 was ¥687,282,669.21, representing a 53.14% increase compared to ¥448,802,538.17 in 2015[17]. - The net profit attributable to shareholders for 2016 was ¥151,927,705.08, a 40.84% increase from ¥107,872,028.39 in 2015[17]. - The net profit after deducting non-recurring gains and losses was ¥129,395,610.88, up 23.73% from ¥104,580,144.56 in 2015[17]. - The basic earnings per share for 2016 was ¥0.38, an increase of 8.57% from ¥0.35 in 2015[17]. - The total profit reached 167.63 million yuan, reflecting a year-on-year growth of 34.19%[43]. - The company achieved operating revenue of 687.28 million yuan, a year-on-year increase of 53.14%[43]. - The company reported a total revenue of 1.5 billion RMB for the fiscal year 2016, representing a year-over-year growth of 12%[136]. - The company reported a net profit of 1.08 billion yuan for the year, reflecting a growth of 3.8% year-over-year[2]. - The net profit margin for the year was reported at 15%, which is consistent with industry standards[7]. Cash Flow and Investments - The net cash flow from operating activities was negative at -¥9,640,001.15, a decline of 106.20% compared to ¥155,493,433.97 in 2015[17]. - Operating cash inflow rose by 42.72% to ¥808,535,310.02, attributed to increased sales collections and the consolidation of Hunan Bilian Company[76]. - Investment cash inflow increased by 126.76% to ¥239,492,726.42, driven by the recovery of investment funds and maturity of structured deposits[77]. - The total investment amount for the reporting period was ¥385,000,000.00, a significant decrease of 77.49% compared to the previous year[83]. - The company plans to invest in over 10,000 monitoring stations, aiming to create the largest and most comprehensive ecological environment sensing network globally[44]. Research and Development - The company is engaged in the research and development of environmental energy monitoring technology and energy-saving technology[15]. - R&D investment increased by 15.49% to ¥57,247,552.16, while the proportion of R&D investment to operating revenue decreased from 11.04% to 8.33%[75]. - The company has a strong talent pool focused on R&D, which is crucial for maintaining its competitive edge in soil remediation and heavy metal treatment technologies[35]. - The company has established an environmental big data research center and an environmental information technology division to strengthen its capabilities in environmental monitoring and data management[51]. Market Expansion and Strategy - The company aims to expand its market presence in Southeast Asia, targeting a 10% market share within the next two years[136]. - The company is actively seeking new projects and quality acquisition targets to enhance its strategic layout and planning[108]. - The company plans to expand its market presence by increasing its investment in new product development by 20% in the next fiscal year[1]. - The company is considering strategic acquisitions to enhance its product portfolio, targeting a potential acquisition valued at 200 million yuan[135]. Customer Engagement and Satisfaction - User data showed a growth of 15% in active users year-over-year, reaching a total of 1.2 million users[99]. - Customer satisfaction ratings have improved, with a reported increase of 5% in positive feedback from users[137]. - The overall customer satisfaction rate improved to 85%, reflecting a 5% increase from the previous quarter[10]. Dividends and Shareholder Returns - The company plans to distribute a cash dividend of ¥3.00 per 10 shares, based on a total of 398,362,042 shares[5]. - The cash dividend payout ratio for 2016 was 78.60% of the net profit attributable to shareholders[130]. - The company has consistently adhered to a cash dividend policy that balances sustainable development with reasonable returns to investors[128]. Acquisitions and Mergers - The company acquired 100% equity of Hunan Bilian Environmental Technology Co., Ltd. for a total of 360.80 million yuan to enhance its capabilities in soil remediation[49]. - The company has completed a strategic acquisition of a tech startup for $500 million to enhance its product offerings[7]. - The company has established several subsidiaries, including Ningbo Green Water Source Information Technology Co., Ltd. and Shanghai Shangyang Environmental Technology Co., Ltd., which positively impacted overall performance[101]. Risk Management and Compliance - The company has implemented a comprehensive risk management strategy to mitigate potential market fluctuations and operational risks[145]. - The company is committed to maintaining compliance with regulatory requirements, ensuring transparency in all financial disclosures[135]. - The company has not encountered significant changes in project feasibility or major deviations in expected benefits[92]. Future Outlook - The company provided a future outlook, projecting a revenue growth of 10% for the next quarter, driven by new product launches and market expansion[99]. - Future guidance indicates a strong commitment to sustainability initiatives, with plans to invest $100 million in green technologies[45]. - The company expects revenue guidance for the next quarter to be between $1.6 billion and $1.7 billion, indicating a growth of 7% to 13%[44].

Financial Performance - The company's operating revenue for the first half of 2016 was CNY 195,407,461.21, representing a 191.27% increase compared to CNY 67,087,371.04 in the same period last year[21]. - The net profit attributable to shareholders was CNY 26,356,750.56, an increase of 846.17% from CNY 2,785,615.71 year-on-year[21]. - The net profit after deducting non-recurring gains and losses was CNY 24,684,189.74, reflecting a 1,112.36% increase compared to CNY 2,036,046.80 in the previous year[21]. - The basic earnings per share rose to CNY 0.06, a 500.00% increase from CNY 0.01 in the same period last year[21]. - The total profit reached CNY 30.76 million, reflecting a significant year-on-year growth of 790.57%[37]. - The company reported a net profit of 80 million RMB for the same period, representing a 10% growth compared to the previous year[61]. - The company reported a significant increase in revenue, achieving a total of 1.5 billion RMB for the first half of 2016, representing a year-on-year growth of 20%[108]. - The company reported a net profit margin of 12%, up from 10% in the previous year[110]. - The company reported a significant increase in revenue, achieving a total of $1.27 billion for the quarter, representing a 30% year-over-year growth[110]. Cash Flow and Assets - The net cash flow from operating activities was negative at CNY -198,692,348.71, a significant decline of 17,767.70% compared to CNY 1,124,607.61 in the same period last year[21]. - The total assets at the end of the reporting period were CNY 3,066,010,240.09, a decrease of 6.02% from CNY 3,262,327,241.20 at the end of the previous year[21]. - The company's cash and cash equivalents decreased from ¥976,590,154.64 to ¥727,278,860.79, a decline of approximately 25.5%[151]. - The total liabilities at the end of the period were 1,897,600,000 RMB, reflecting a significant financial position[179]. - The total assets of the company at the end of the reporting period are 1,164,821,000.00 CNY, reflecting a stable asset base despite the losses[184]. Investments and Acquisitions - The company plans to invest in the construction of over 10,000 monitoring stations, aiming to create the largest and most comprehensive ecological environment perception network globally[29]. - The company is exploring potential acquisitions to enhance its technology capabilities and market presence[61]. - A strategic acquisition of a local competitor is in progress, which is anticipated to increase the company's market share by 15%[120]. - The company is considering strategic acquisitions to bolster its market position, with a budget of $100 million allocated for potential mergers[7]. Research and Development - Research and development expenses decreased by 10.97% to CNY 13.03 million, mainly due to a reduction in consulting service fees[37]. - The company is investing heavily in R&D, with a budget increase of 40% to enhance technology capabilities[110]. - New product development initiatives are expected to launch in Q2 2024, targeting a 15% market share increase[5]. - The company is investing 50 million RMB in R&D for new technologies aimed at reducing energy consumption by 15%[118]. Market Expansion and Strategy - The company aims to expand its environmental monitoring data platform and intelligent operation and maintenance regulatory platform to cover all aspects of environmental monitoring and management[31]. - The company plans to expand its market presence in Southeast Asia, targeting a 30% increase in market share by 2018[118]. - The company is actively monitoring regulatory changes that may impact its operations, ensuring compliance and minimizing risks associated with new policies[108]. - The company has established strategic partnerships with two major energy firms to enhance product offerings and distribution channels[61]. Shareholder and Dividend Information - The company plans to distribute a cash dividend of CNY 1 per 10 shares, totaling CNY 40,131,501.60, based on a total share capital of 401,315,016 shares[78]. - The company did not distribute cash dividends or issue new shares from capital reserves for the semi-annual period[82]. - The cash dividend policy complies with the company's articles of association and shareholder resolutions, ensuring transparency and protection of minority shareholders' rights[81]. Compliance and Governance - The company has maintained compliance with corporate governance standards as per regulatory requirements[88]. - The financial statements comply with the requirements of the enterprise accounting standards, reflecting the company's financial position, operating results, and cash flows accurately[192]. - The company is required to comply with the regulations regarding the lock-up period as stipulated by the relevant regulatory authorities[4]. User Engagement and Customer Base - User data indicates a customer base expansion of 20%, with over 1 million active users by mid-2016[61]. - User data showed a growth in active users by 15%, reaching 3 million users by the end of June 2016[109]. - User data indicates a significant increase in customer engagement, with a 40% rise in active users compared to the previous year[113]. Sustainability Initiatives - The management emphasized the importance of sustainability in its future strategies, aiming for a 30% reduction in carbon emissions by 2020[108]. - The company is committed to sustainability initiatives, with a goal to reduce carbon emissions by 10% by the end of 2016[118]. - Future guidance indicates a strong commitment to sustainability, with plans to reduce carbon emissions by 50% by 2025[119].

Dividend Distribution - The company plans to distribute a cash dividend of 1 RMB per 10 shares to all shareholders, based on a total of 401,315,016 shares[5]. - The company plans to distribute a cash dividend of CNY 1 per 10 shares, totaling CNY 40,131,501.60, which represents 100% of the profit distribution[125]. - The total distributable profit for the year, after accounting for statutory surplus reserves, was CNY 36,283,066.38, with a beginning retained earnings of CNY 434,602,343.20[125]. - The company did not propose a cash dividend distribution plan for ordinary shares despite having positive net profit available for distribution[124]. - The cash dividend accounted for 100% of the total profit distribution, adhering to the minimum requirement of 20% for companies in a growth phase[124]. - The company fulfilled all commitment items during the reporting period and as of the end of the reporting period[128]. Company Name and Business Expansion - The company has undergone a name change to "Ningbo Ligong Environment and Energy Technology Co., Ltd." and expanded its business scope to include environmental energy monitoring technology and services[17]. - The company is actively pursuing mergers and acquisitions, specifically acquiring 100% equity of Bowei New Technology and Shanyang Environmental Science[11]. - The company completed the acquisition of 100% equity in Bowei New Technology and Shangyang Environmental Science through a combination of issuing shares and cash, totaling 4.0468 billion yuan[182]. - The company is expanding its business into engineering design and quantity surveying, continuously innovating within its operational fields[39]. - The company is exploring potential mergers and acquisitions to further strengthen its market position and expand its operational capabilities[138]. Financial Performance - The company's operating revenue for 2015 was ¥448,802,538.17, representing a 129.71% increase compared to ¥195,380,407.86 in 2014[19]. - The net profit attributable to shareholders for 2015 was ¥107,872,028.39, a 75.22% increase from ¥61,562,189.71 in 2014[19]. - The total profit for 2015 was CNY 124.92 million, representing a growth of 91.81% compared to the previous year[44]. - The company reported a significant increase in net profit compared to 2014, which was CNY 61,562,189.71[124]. - The company reported a net profit of 2.0 billion yuan for the fiscal year 2023, representing a 30% increase compared to the previous year[130]. - The company reported a total revenue of 1.5 billion RMB for the fiscal year 2015, representing a year-on-year growth of 20%[129]. Research and Development - The company reported a significant focus on research and development in environmental energy monitoring and smart grid technology[17]. - Research and development (R&D) investment increased by 39.31% to ¥49,569,424.64, representing 11.04% of operating revenue[69]. - Investment in R&D increased by 30% year-over-year, focusing on innovative energy solutions and environmental technologies[129]. - The company has allocated 300 million yuan for research and development in the next fiscal year[135]. - The company is focusing on enhancing its research and development efforts to drive innovation and improve product offerings[138]. Market Presence and Expansion - The company is focused on expanding its market presence in environmental energy solutions and related technologies[17]. - The company exports its products to over ten countries and regions, including India, Singapore, and Russia, indicating its market expansion efforts[29]. - The company plans to expand its market presence in Southeast Asia, targeting a 10% market share within the next two years[129]. - The company is expanding its market presence in Southeast Asia, targeting a 20% market share by 2017[144]. - The company is expanding its market presence through strategic acquisitions and partnerships, aiming for a 20% growth in market share[1]. Risk Management - The company emphasizes the importance of risk awareness in its future development outlook, particularly in the context of market changes[5]. - The company faces management risks due to rapid expansion, which could impact sustainable development if organizational structures do not adapt[103]. - There is a risk of talent loss as the company requires significant human resources for its rapid growth; failure to manage this could weaken its competitive advantage[103]. - The integration of acquired companies poses risks, as effective resource sharing and strategic synergy are uncertain during the consolidation process[104]. - The company is exposed to market competition risks in the online monitoring sector, with increasing competition potentially affecting profitability[106]. Compliance and Governance - The company is committed to maintaining transparency and accountability in its operations, adhering to relevant regulations and guidelines[128]. - The company has implemented measures to ensure compliance with regulatory requirements, including restrictions on share transfers for certain stakeholders[128]. - The company is committed to transparency in its financial reporting, ensuring that all calculations and compensations are clearly documented[139]. - The company has established a framework for compensating investors in case of any breaches of commitments[128]. - The company is required to issue a special audit report for the actual profit situation for the years 2015, 2016, and 2017 to facilitate the release of locked shares[131]. Technological Innovation - The company holds 10 invention patents, 57 utility model patents, and 108 software copyrights in the online monitoring field, showcasing its strong technological innovation capabilities[34]. - The company has established a complete enterprise standard system prior to the issuance of industry standards, enhancing its competitive advantage and promoting industry standardization[34]. - The company aims to achieve a 50% increase in operational efficiency through process optimization initiatives[135]. - The company is focusing on the development of new products and technologies to enhance its competitive edge in the market[6]. - The company introduced two new products in the energy sector, which are anticipated to contribute an additional 200 million RMB in revenue[130]. Customer Engagement - User data indicated an increase in active users by 15% compared to the previous year, reaching 2 million active users[129]. - Customer satisfaction ratings increased to 90%, reflecting the success of recent service enhancements[130]. - User data showed a growth of 25% in active users, reaching 50 million by the end of Q4 2023[130]. - The company is committed to enhancing customer service, investing 20 million yuan to improve user experience and retention[143]. - The company has implemented new strategies to improve customer retention, aiming for a 12% increase in customer loyalty metrics[9].