Exlservice (EXLS) FY 2025 Conference May 29, 2025 10:50 AM ET Speaker0 We're gonna get started here. I'm Brian Bergen, IT Services and Payments account. Thanks all for joining us. Very pleased for our next fireside with EXLS. EXLS is a global data analytics and digital operations service provider with over 60,000 employees. It's in professional span, India, The Philippines, South Africa and The US and more, where it provides a range of enterprise transformation, operations, data analytics and AI services wi ...

Core Insights - A significant majority of UK businesses (86%) have altered their operating models to integrate AI, with 39% completely redesigning their workflows [1][5] - Companies anticipate that 50% of their processes will incorporate AI within the next year [1] - The survey highlights the rapid growth of enterprise GenAI implementations but also identifies challenges such as data quality issues and talent shortages [2][5] Group 1: AI Integration and Investment - 88% of surveyed executives consider scaling AI initiatives very or extremely important for the upcoming year [5] - The average investment in AI per company is £23.2 million, yet barriers such as budget constraints and data privacy concerns remain prevalent [5] - Nearly 70% of companies report insufficient data accessibility, efficiency, quality, consistency, and transparency for effective AI deployment [5] Group 2: Sector-Specific Insights - The banking and finance sector leads in AI capability development, with 18% of organizations classified as leaders in AI implementation [5] - Retailers show the highest inclination to increase GenAI investments significantly at 42%, followed by utilities (30%), banking and finance (24%), and insurers (9%) [5] - Organizations are prioritizing AI governance and improving data quality and accessibility, both ranked at 42% [5]

Core Insights - EXL has been recognized as a Microsoft Solutions Partner for Data and AI, highlighting its capabilities in managing data and building analytics and AI solutions on Microsoft platforms [1][2][4] - The partnership with Microsoft enhances EXL's ability to deliver innovative tools and solutions, positioning the company to better serve clients' data and AI goals [2][3][4] Company Overview - EXL is a global data and AI company founded in 1999, focusing on reinventing client business models and driving growth through data and AI solutions [5][7] - The company operates across various industries, including insurance, healthcare, banking, retail, and energy, employing approximately 60,000 people worldwide [5][7] Digital Offerings - EXL has expanded its digital offerings in the Microsoft Azure Marketplace, launching three innovative solutions: - **EXL Code Harbor™**: A Generative AI-powered solution that accelerates platform migration and enhances data and code governance [6] - **EXL Value-Based Care Analytics Solution**: Focuses on improving healthcare outcomes and cost efficiency through advanced analytics [6] - **EXL Revenue Cycle Management (RCM)**: Optimizes financial stability and operational efficiency in healthcare revenue cycles [6] Strategic Collaboration - The collaboration with Microsoft aims to help organizations leverage data and AI to address real-world challenges, enabling faster operations and new growth opportunities [4] - EXL's recognition as a Microsoft Solutions Partner reinforces its commitment to innovation and strong partnerships within the Microsoft ecosystem [4]

Core Insights - A significant majority of organizations (90%) have altered their operating models to integrate AI, with 39% completely redesigning their workflows [1][2] - Companies anticipate that over half of their processes will incorporate AI within the next year [1] Group 1: AI Adoption and Implementation - More than half (54%) of business leaders feel they are "a little ahead" of competitors in AI implementation, while 22% believe they are "far ahead" [5] - The primary focus for AI technology among business leaders is to improve customer targeting and attraction (50%), followed by enhancing margins and profitability (47%) and reducing operating costs (47%) [5] - Despite rapid adoption of GenAI, approximately 60% of AI initiatives remain in pilot mode, with 73% of organizations acknowledging challenges in improving data capabilities [5] Group 2: Barriers to AI Progress - The most significant barrier to AI adoption is the shortage of skilled talent (31%), followed closely by concerns regarding data privacy and security (30%) and budget constraints (30%) [5] - Only 30% of respondents reported that their company's data is accessible on an enterprise-wide basis, indicating potential data quality issues [5] Group 3: Industry Context - The findings are based on a survey of 290 senior decision-makers across various industries, including banking, finance, insurance, retail, utilities, and healthcare [2][3] - The report emphasizes that the true potential of AI is realized when it is seamlessly integrated into workflows, supported by AI-ready data, appropriate technology, and skilled personnel [3]

Core Insights - EXL has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing, marking the fourth consecutive year for this recognition [1][2] - The Gartner report evaluated 16 F&A service providers, categorizing them into Leaders, Visionaries, Niche Players, and Challengers, with Leaders being defined as companies that execute well against their current vision and are well positioned for the future [2] - EXL's data and AI-led approach is helping clients address increasing demands in finance departments, particularly in meeting new accounting and compliance requirements [3] Company Performance - EXL has an overall rating of 4.7 out of 5 in the Finance and Accounting Business Process Outsourcing market, based on 68 reviews on Gartner Peer Insights [3] - The report highlights the importance of enhanced F&A BPO offerings that focus on automated transactional processing and process transformation expertise, often utilizing AI and machine learning technologies [2] Industry Context - The modern finance department faces rising demands for faster and more accurate information flow due to new accounting and compliance requirements [3] - Companies that engage in agreements for enhanced F&A BPO offerings benefit from maturing their processes and adopting technologies that minimize human intervention, leading to more competitive processing costs [2]

EXL Service (EXLS) Update Summary Company Overview - **Company**: EXL Service (EXLS) - **Event Date**: May 06, 2025 - **Focus**: AI integration into workflows, data management, and operational efficiency Key Industry Insights - **AI Super Cycle**: The AI super cycle began a few years ago, leading to increased clarity on its impact on business models and operations [10] - **Market Opportunity**: The Total Addressable Market (TAM) for EXL is projected to exceed $1.2 trillion, indicating significant growth potential [38] Core Strategies and Capabilities - **AI Integration**: EXL aims to embed AI into client workflows, enhancing operational efficiency and decision-making processes [12][40] - **Domain Knowledge**: Deep domain expertise is crucial for leveraging AI effectively, with EXL managing over 2,000 operating processes [16] - **Data Management**: Over 15,000 analytics and data professionals are employed, emphasizing the importance of data in AI applications [19] - **Partnerships**: Strategic partnerships with companies like Databricks and NVIDIA enhance EXL's capabilities in data management and AI deployment [20][24] Financial Performance - **Data and AI Led Revenue**: This metric increased from 38% in 2020 to 53% by the end of 2024, reflecting the growing importance of AI in EXL's revenue model [27] - **Client Satisfaction**: EXL maintains a high Net Promoter Score (NPS), indicating strong client satisfaction and trust in their AI solutions [28][29] Industry Leadership - **Insurance Sector**: EXL serves nine of the top ten insurers in the U.S., with a strong focus on integrating AI into insurance processes [51] - **Healthcare Sector**: The company manages significant healthcare data assets, including $3.5 billion in claims data, enhancing their AI solutions in this field [54] - **Banking Sector**: EXL serves eight of the top ten U.S. banks, leveraging data analytics to improve client interactions and recoveries [59] Innovations and Solutions - **AI Solutions**: EXL has developed 17 AI solutions specific to the insurance industry, including a proprietary insurance LLM [52] - **Customer Experience (CX)**: AI is being infused into customer service operations, improving efficiency and customer satisfaction [71][75] - **Claims Processing**: The EXL ClaimsAssist.ai solution enhances claims processing speed and transparency, significantly improving customer experiences [81][84] Future Outlook - **Investment in Innovation**: EXL has increased its investment in AI technology and capabilities by four times over the last four years, indicating a strong commitment to innovation [61] - **Organizational Structure**: The company is restructuring to enhance client relationships and improve service delivery across various industry verticals [64] Conclusion EXL Service is strategically positioned to leverage AI and data management to enhance operational efficiencies across various industries, with a strong focus on client satisfaction and innovative solutions. The projected growth in the AI market presents significant opportunities for the company to expand its influence and capabilities in the coming years.

Core Insights - EXL has been recognized as a Leader and Star Performer in the Everest Group Payment Integrity Solutions PEAK Matrix Assessment 2025, marking its second consecutive year of receiving this designation [1][3]. Company Overview - EXL is a global data and AI company that provides services and solutions aimed at transforming client business models and driving better outcomes across various industries, including healthcare, insurance, and banking [5]. - The company was founded in 1999 and is headquartered in New York, employing approximately 60,000 individuals across six continents [5]. Industry Trends - The payment integrity market is shifting from post-pay recovery to proactive pre-pay accuracy, driven by advancements in AI-enabled fraud detection, real-time claims validation, and predictive risk modeling [4]. - There is an increasing emphasis on transparency, trust, and technology as key components of payment integrity, with payers and providers collaborating to enhance care delivery [3]. Performance Drivers - EXL's diverse and adaptable payment integrity solution engagement models, which incorporate generative AI, natural language processing, and machine learning, are highlighted as significant factors contributing to its strong performance [2]. - The company has developed a near-real-time monitoring solution for provider demographics and data integrity, aligning with evolving client expectations and improving client feedback [4].

Exlservice (EXLS) Q1 2025 Earnings Call April 30, 2025 10:00 AM ET Company Participants John Kristoff - VP, IRRohit Kapoor - Chair & CEOMaurizio Nicolelli - Executive VP & CFOBryan Bergin - Managing DirectorPuneet Jain - Associate - Equity ResearchVincent Colicchio - Managing Director David Grossman - Managing Director Conference Call Participants Surinder Thind - Senior VP & Equity AnalystMaggie Nolan - Research Analyst - Technology, Media & CommunicationsDavid Koning - Senior Research Analyst Operator Hel ...

Exlservice (EXLS) Q1 2025 Earnings Call April 30, 2025 10:00 AM ET Speaker0 Hello and welcome to the EXL Service Holdings Inc. Q1 twenty twenty five Earnings Call. We ask that you please hold all questions until the completion of the formal remarks. At which time you will be given instructions for the question and answer session. Also, as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. I will now turn the call over to John Christophe, Vice Pre ...

ExlService Holdings Inc. First Quarter 2025 financial results April 29, 2025 Safe harbor Forward-looking statements This presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's contr ...