Core Insights - Digital transformation is becoming essential for Swiss companies, with increasing demand for cloud services to support AI applications [1][2] Group 1: AI and Cloud Infrastructure - Swiss enterprises view AI as a long-term capability reliant on scalable cloud infrastructure, which supports sustained growth in public cloud services [2][3] - Companies are cautious in adopting AI, often testing use cases before broader implementation due to high initial costs and ethical concerns [2][3] Group 2: Data Sovereignty and Compliance - Data sovereignty is a critical requirement for Swiss organizations, leading to a demand for locally controlled and legally secure cloud environments [3] Group 3: Sustainability Initiatives - Swiss enterprises are integrating sustainability into their cloud strategies, investing in green technologies to reduce carbon footprints and achieve climate goals [4] Group 4: Cost Optimization - Cloud cost optimization is a priority for Swiss companies as rising IT spending leads to complex billing procedures, prompting the application of FinOps principles for better resource management [5] Group 5: Strategic Partnerships - Swiss companies are forming strategic partnerships with major cloud platforms to enhance digital competitiveness while adhering to strict data protection regulations [6] Group 6: Market Trends and Provider Evaluation - The 2025 ISG Provider Lens report evaluates 65 providers across various service categories, naming Swisscom as a leader in all seven quadrants [9] - HCLTech is recognized as a Rising Star in two quadrants, indicating promising potential in the market [10]

Core Insights - German enterprises are increasingly adopting cloud services tailored for AI workloads to support their growing AI deployments, focusing on features, computing power, and storage capacity [1][2] Cloud Adoption Trends - As companies transition AI from pilot projects to core operations, they are reevaluating the role of cloud platforms, emphasizing cost optimization, data protection, and industry-specific use cases [2][3] - The growth of public cloud services is now driven by the integration of AI technologies rather than just faster time to market or enhanced customer experience [2] Sovereign Cloud Expectations - There is a shift towards sovereign cloud capabilities, with German enterprises demanding stronger control over data, compliance, and legal certainty, leading to increased demand for local data residency solutions [3] - Hyperscalers are responding by expanding regional data centers and aligning their offerings with local regulations while enhancing security controls [3] Cost Optimization Focus - German companies are prioritizing cloud cost optimization due to budget constraints and economic uncertainty, leading to a demand for greater financial transparency and immediate savings [4] - Providers are offering structured cost-management approaches and optimization frameworks to help enterprises align cloud investments with business priorities [4] Integrated Solutions for SMEs - Small and midsize enterprises in Germany are increasingly seeking comprehensive cloud and IT solutions that encompass strategy, transformation, and ongoing operations [5] - There is a preference for integrated offerings from single providers that combine advisory capabilities with reliable managed services [5] Cybersecurity and Sustainability - German enterprises are focusing more on cybersecurity and sustainability as risk exposure and regulatory expectations rise, often partnering with providers to protect assets and meet climate goals [6] Provider Evaluation - The 2025 ISG Provider Lens Multi Public Cloud Services report evaluates 100 unique providers across various service categories, highlighting leaders and rising stars in the market [7][9] - Deutsche Telekom/T-Systems is recognized as a leader in seven quadrants, while other notable companies like Accenture and Microsoft lead in multiple categories [8] Customer Experience Recognition - LTIMindtree is named the global ISG CX Star Performer for 2025 among multi public cloud service providers, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey [10]

Core Insights - The Asia Pacific market for technology services experienced a significant decline in Q4 due to reduced demand for both cloud services and managed services [1] Industry Summary - The decline in the technology services market indicates a broader trend of decreasing demand in the Asia Pacific region, particularly affecting cloud and managed services sectors [1]

Core Insights - The Americas technology services and software market reached a record high in the fourth quarter, driven by AI-driven demand for cloud services [1] Group 1 - The ISG Index indicates significant growth in the technology services and software sector due to increased adoption of AI technologies [1] - The demand for cloud services has been a major contributor to this growth, highlighting a trend towards digital transformation in the industry [1]

Core Insights - European power and utilities companies are increasing investments in advanced analytics and AI-enabled operations to achieve grid modernization, decarbonization, and digitalization [1][2] Investment Trends - Utilities are expanding renewable generation and investing in grid infrastructure in response to stricter clean energy regulations and decarbonization targets [2][5] - Grid investment remains the top priority for European utilities as networks adapt to higher renewable penetration and electrification [6] Operational Changes - Enterprises are moving beyond commodity electricity procurement to pursue new, value-driven revenue models by partnering on demand response, storage, and grid-interactive platforms [3][4] - Utilities are modernizing their transmission and distribution networks and digitalizing grid operations to enhance resilience and integrate renewable energy sources [4][5] Technology Adoption - Providers are supporting utilities by modernizing grids and strengthening integration between IT and operational systems, utilizing data analytics and AI for improved forecasting and operational coordination [3][4] - Decarbonization planning is becoming more structured and investment-driven, with enterprises relying on consulting support for technology choices and investment priorities [5] Market Dynamics - The report evaluates 39 providers across four quadrants: Enterprise Asset Management, Process and Customer Experience Management, Smart Metering and Grid Modernization, and Technology, Transformation and Consulting [8] - Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, NTT DATA, TCS, and Wipro are named as Leaders in four quadrants each, indicating strong market positions [9] Customer Experience - Capgemini is recognized as the global ISG CX Star Performer for 2025 among power and utilities service providers, achieving the highest customer satisfaction scores [10]

Core Insights - Large U.S. enterprises are transitioning from isolated analytics and AI initiatives to integrated programs that encompass all core business systems [1][2] - AI spending as a share of IT budgets has nearly tripled in the past two years, reaching almost 6 percent, indicating a significant shift towards embedding AI in decision-making and performance measurement [3] Group 1: Integration of AI and Analytics - U.S. enterprises are embedding analytics and AI into decision-making processes, automating operations, and measuring performance across the organization [2][3] - Organizations are seeking unified data foundations to support predictive analytics and ambitious AI goals due to increasing complexity in IT environments [2][3] Group 2: Operating Models - Midsize enterprises are adopting hybrid operating models that blend central coordination with domain autonomy, allowing different parts of the organization to advance at their own pace [4] - Large enterprises are formalizing operating models for advanced analytics and AI initiatives, consolidating leadership and governance across the organization [3] Group 3: Role of Specialist Providers - Specialist providers are becoming crucial partners for enterprises, focusing on applying advanced analytics and AI to regulated or high-precision data, such as customer data and supply chain telemetry [5] - The demand for analytics and AI services is expected to grow, with organizations under pressure to connect these investments to measurable business results [6] Group 4: Trends in Analytics and AI Services - The reports highlight the importance of change readiness and process reengineering for successful advanced analytics and AI initiatives [6] - There is an increasing demand for consumption-based and outcome-linked pricing models from service providers [6] Group 5: Provider Evaluations - The 2025 ISG Provider Lens reports evaluate the capabilities of various providers, naming leaders and rising stars in the analytics and AI services space [9][10][11] - Capgemini has been recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores in the Voice of the Customer survey [12]

Core Insights - A growing number of U.S. enterprises are adopting Oracle Cloud Infrastructure (OCI) alongside other hyperscale cloud services according to ISG [1] Group 1 - The trend indicates an increasing reliance on cloud services among U.S. enterprises, highlighting the competitive landscape in the cloud infrastructure market [1]

Core Insights - Demand for technology services in Europe reached a new high in the fourth quarter of 2025, marking the region's best performance of the year according to the ISG Index [1] Industry Summary - The technology services sector in Europe has shown significant growth, indicating a robust market environment and increasing reliance on technology solutions by businesses [1]

Core Insights - North American power and utilities companies are increasingly adopting AI and data-driven technologies to modernize operations and enhance customer responsiveness amid green energy mandates and cost pressures [1][2][3] Industry Trends - Utilities are transitioning from reactive to predictive and proactive operating models due to the complexity introduced by distributed energy resources (DERs), electric vehicles, and customer expectations for digital services [2][3] - The integration of AI, generative AI, and machine learning is central to improving grid and asset performance, with applications in outage forecasting, predictive maintenance, and workforce optimization [3][4] Technology Adoption - Digital innovation is enabling better infrastructure management, with advanced analytics helping to extend asset life and improve service-level agreement compliance [4] - Utilities are deploying DER management systems, advanced distribution management platforms, and virtual power plants to manage bidirectional power flows and enhance network resilience [4] Customer Engagement - There is a modernization of customer engagement as utilities respond to increasing demand for transparency, with upgrades to customer information systems supporting flexible payment plans and personalized insights [5] - AI-enabled contact centers and automated tools are enhancing customer interactions and reducing service costs [5] Strategic Insights - Utilities that align their asset, grid, and customer modernization efforts around shared data platforms are achieving faster operational improvements [6] - The report highlights growing investments in cybersecurity and compliance technologies, as well as the use of digital twins and IoT data for long-term infrastructure planning [6] Provider Evaluation - The report evaluates 35 providers across four quadrants: Enterprise Asset Management, Process and Customer Experience Management, Smart Metering and Grid Modernization, and Technology, Transformation and Consulting [9] - Leading companies identified include Accenture, Capgemini, Cognizant, Deloitte, HCLTech, IBM, Infosys, TCS, and Wipro, with others recognized as Rising Stars and leaders in specific quadrants [10][11]

Core Insights - U.K. enterprises are increasingly adopting AI-native multicloud environments to enhance agility, compliance, and cost transparency amid economic uncertainty and tighter regulations [1][2] Cloud Strategy and Transformation - British enterprises are balancing governance, cost optimization, and innovation in their cloud strategies, with a focus on digital sovereignty and generative AI (GenAI) adoption to improve productivity and operational resilience [2][3] - The 2025 ISG Provider Lens Multi Public Cloud Services report highlights a pivotal phase of cloud transformation driven by GenAI deployments, sovereign infrastructure mandates, and automation-focused operating models, particularly in finance, healthcare, and manufacturing sectors [2][5] Automation and AI Integration - A growing number of U.K. enterprises are embedding autonomous agents into workflows, utilizing GenAI for documentation, incident resolution, and knowledge retrieval, which streamlines operations and reduces manual effort [3][4] - As agentic automation matures, it is reshaping expectations around productivity, observability, and operational resilience, making AI integral to managing and operating cloud environments at scale [3] Financial Management and Governance - FinOps is evolving from a cost control function to a core governance discipline, with increased importance on cost transparency and financial accountability in multicloud environments [4] - Enterprises are focusing on cost optimization and predictive budgeting based on service level agreements (SLAs) to manage spending effectively while sustaining AI-driven cloud adoption [4] Regulatory Compliance and Digital Sovereignty - Digital sovereignty requirements are accelerating the adoption of jurisdictional controls, with enterprises implementing Hold Your Own Key (HYOK) models and strict data residency policies to meet regulatory obligations [5] - These measures are particularly crucial for enterprises in highly regulated sectors such as finance, healthcare, and manufacturing [5] Market Trends and Provider Evaluation - The report evaluates the capabilities of 61 providers across various quadrants, identifying leaders such as Computacenter and Rackspace Technology in four quadrants each, and other notable firms like Accenture and Capgemini in three quadrants [8][9] - Rising stars in the market include Hexaware, Kainos, LTIMindtree, Mphasis, and TCS, recognized for their promising portfolios and high future potential [10]