Core Insights - ISG has initiated a research study focused on how Databricks service providers assist enterprises in modernizing their data usage [1] Group 1 - The research aims to explore the role of Databricks service providers in enhancing enterprise data strategies [1]

Core Insights - ISG has initiated a study focused on service providers that assist enterprises in redefining workflows and enhancing time to value through Salesforce [1] Group 1 - The study aims to evaluate how service providers can optimize enterprise operations using Salesforce [1] - The research will explore various strategies employed by service providers to improve workflow efficiency [1] - The findings are expected to provide insights into best practices for leveraging Salesforce in enterprise environments [1]

Core Insights - Total compensation management (TCM) software is now central to enterprise compensation programs, integrating various functions to meet financial and talent needs [1][13] - The decisions regarding compensation have shifted to a continuous and cross-functional approach, necessitating collaboration among finance, business, and human resources [2][4] TCM Software Evolution - The TCM software category has expanded to address complex enterprise requirements, increasingly incorporating analytics and AI to enhance talent management and retention [3][5] - TCM platforms utilize analytics for both retrospective reporting and proactive diagnosis of compensation practices, focusing on pay equity and regulatory compliance [4][5] Software Provider Evaluation - ISG evaluated 23 software providers for its 2025 Buyers Guide for Total Compensation Management, assessing them across four platform categories: Total Compensation Management, Compensation Insights, Compensation Operations, and Compensation Planning [7][8] - Oracle emerged as the top Overall Leader in all four categories, followed by ADP and Salary.com, with all three rated as Exemplary [8][10][11] Emerging Providers - The 2025 Buyers Guide for Compensation Emerging Providers assessed 11 software providers, with Pave recognized as the top Overall Leader, followed by Lattice and Leapsome [12] - Emerging providers are noted for faster iteration and innovative features that cater to specific enterprise needs [6][12] Market Trends - Enterprises are increasingly looking for compensation management software to help retain talent and provide insights for operational and planning processes, especially in a competitive talent market [13]

Core Insights - ISG has recognized Capgemini, HCLTech, and Hexaware as Client Champions, which is the highest honor in the 2025 ISG Star of Excellence Awards [1] Company Highlights - Capgemini, HCLTech, and Hexaware have been awarded for their exceptional client service and performance in the industry [1]

Core Insights - The upcoming ISG Provider Lens report will evaluate service providers that enhance product design, operations, and customer experience through integrated, AI-powered tools [1][2] - Enterprises are increasingly focused on building integrated digital ecosystems and seek engineering service providers to unify tools and data sources for large-scale innovation [2][5] Digital Engineering Services - The ISG Provider Lens reports, scheduled for release in May 2026, will cover AI-enabled design and R&D, intelligent operations, and platform-driven engineering [2][4] - The reports will provide enterprise buyers with insights to evaluate current vendor relationships and potential new engagements [3] Research Methodology - ISG has distributed surveys to approximately 90 providers and will produce three quadrants representing digital engineering services for large and midsize organizations [5] - The study will include geographically focused reports covering the global digital engineering services market, particularly in the U.S. and Europe [6] Service Provider Evaluation - The three quadrants of evaluation include: - Augmented Design and R&D Services, focusing on AI-enabled design solutions [8] - Intelligent Operations and Connected Experiences, assessing providers enabling adaptive operations [8] - Integrated Platform and Application Services, covering providers that manage cloud-native digital platforms [8] Customer Experience Data - The 2025 ISG Provider Lens evaluations will feature expanded customer experience data, measuring actual enterprise experiences with specific provider services [9] About ISG - ISG is a global AI-centered technology research and advisory firm, serving over 900 clients, including 75 of the world's top 100 enterprises [11]

Core Insights - Information Services Group (III) reported Q3 2025 results that align with expectations, indicating positive trends in fundamentals [1] Financial Performance - The company's fundamentals are trending positively, suggesting a healthy operational environment [1] Management Commentary - Management's commentary reflects confidence in the company's strategic direction and operational mix [1]

Core Insights - Enterprises are increasingly adopting AI and SaaS solutions for HR, with AI budgets for HR projected to average $1.6 million in 2026, a tenfold increase since 2023 [2][4] - By the end of 2027, 83 percent of companies plan to adopt HR SaaS or hybrid cloud solutions, with 50 percent using SaaS exclusively [2][4] - More than two-thirds of enterprises rank AI adoption among their top three HR priorities, indicating a significant shift towards technology-driven HR operations [2][4] AI and SaaS Adoption - The 2025 ISG report indicates that 69 percent of organizations globally have adopted SaaS or hybrid cloud models for HR technology, marking a critical transition to cloud-based HR operations [2][4] - AI is already delivering productivity gains of 10 to 15 percent in specific HR processes, with early applications including AI-assisted job postings and onboarding automation [4][5] HR Transformation and Value Realization - Over half of enterprises are undergoing HR transformation, yet only 52 percent report seeing quantifiable value from their HR technology investments [3][4] - Organizations utilizing integrated HR, finance, and workforce planning platforms achieve approximately double the return on investment compared to those with siloed systems [3] Changes in HR Service Delivery - A majority of organizations are modifying their HR service delivery models, with 84 percent planning sourcing changes within the next two years as part of HR optimization efforts [6][7] - Data security and privacy remain the top priorities for companies evaluating new HR technology solutions, followed by integration capabilities and cost of ownership [7] Survey and Methodology - The ISG report is based on a survey of over 200 executives responsible for HR programs and technology, representing a diverse range of industries and company sizes [8]

Core Insights - ISG has initiated a research study to evaluate how procurement service providers are facilitating AI-driven procurement transformation for enterprises [1][5] - The upcoming ISG Provider Lens report, titled "Procurement Services," is set to be published in April 2026 and will focus on modernization of procurement operations and supplier management [3][4] Industry Trends - Advanced technologies are reshaping procurement operations, with real-time spending insights and metrics like supply chain resilience becoming essential benchmarks for enterprises [2][6] - The need for resilient, diversified, and localized supply chains has intensified due to global disruptions, including geopolitical instability and evolving regulations [5][6] Research Methodology - ISG has distributed surveys to approximately 50 providers to gather data for the study, which will categorize procurement services into three quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services, and Supplier Management and Contract Lifecycle Services [6][7] - The report will provide insights for enterprise buyers to assess vendor relationships and will be utilized by ISG advisors to recommend providers to clients [4][6] Report Focus Areas - The report will cover key areas such as AI-driven automation, predictive analytics, ESG features, and risk and compliance management capabilities of service providers [6][7] - Geographically focused reports will analyze the global procurement services market and the products and services available worldwide [7]

Core Insights - Enterprises in Germany are increasingly integrating AI into application development, focusing on innovation, compliance, and precision engineering [1][2][3] Group 1: AI Integration and Compliance - Companies in Germany are prioritizing the ethical use of AI, which is essential for service delivery, and are seeking providers that can ensure compliance with regulatory requirements, including data protection [2][3] - The 2025 ISG Provider Lens report indicates that GenAI implementations have progressed from exploration to execution, significantly changing how enterprises approach application development and management [2][4] Group 2: Industry Trends and Government Initiatives - The report highlights that mobile application development and public sector digitalization are key trends, with the government expanding e-government platforms and emphasizing usability, security, and data localization [4][5] - In healthcare, the demand for regulated application development is rising, driven by legislation that allows doctors to prescribe digital health apps, necessitating compliance with performance and privacy standards [5][6] Group 3: Market Dynamics and Provider Evaluation - The report evaluates 26 providers in the AI-driven application development services sector, naming adesso SE, Allgeier, and others as leaders, while Coforge is recognized as a Rising Star [8] - LTIMindtree is acknowledged as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores among AI-driven ADM service providers [9]

Core Insights - ISG has initiated a research study to evaluate providers within the ServiceNow ecosystem that assist enterprises in streamlining workflows across various industries [1][15] - The study will culminate in a series of ISG Provider Lens reports, focusing on AI-powered workflow transformation and the latest developments among ServiceNow partners, set to be published in April 2026 [2][5] ServiceNow Ecosystem and AI Integration - Enterprises are increasingly adopting AI agents, with ServiceNow positioned as a central control tower for these agents, as companies seek specialized, outcome-driven services for secure and scalable AI deployment [2][5] - ServiceNow's cloud-native platform is evolving rapidly, featuring recent releases like Yokohama and Zurich, which facilitate the transition to autonomous, multi-agent systems [4][5] Research Methodology and Quadrants - The research will involve surveys distributed to over 120 providers, leading to the creation of three quadrants that represent typical enterprise purchases related to ServiceNow [5] - The three quadrants include: 1. **ServiceNow Consulting and Implementation Services**: Evaluating providers that design and implement outcomes on the Now Platform [5] 2. **ServiceNow Managed Services**: Assessing providers that manage and optimize the Now Platform through various operational frameworks [5] 3. **Innovation on ServiceNow**: Covering providers that operationalize innovations using the ServiceNow AI Platform [5] Geographic Focus and Authors - The reports will analyze the global ServiceNow ecosystem market, with a focus on products and services available in regions such as the U.S., Brazil, Europe, and Asia Pacific [6] - Lead authors for the reports include ISG analysts specializing in different geographic regions [6] Customer Experience Data - The 2026 ISG Provider Lens evaluations will incorporate expanded customer experience data, reflecting actual enterprise experiences with specific provider services [8]