Financial Data and Key Metrics Changes - The combined market is up 18% year to date, with as-a-service up 29% and managed services only up 1.5% [6][7][31] - Managed services in the Americas grew 15% year to date, while EMEA and Asia showed declines [4][7][32] - The BPO segment generated about $1.8 billion in ACV, down 16% year on year, with a year-to-date decline of 22% [18][19] Business Line Data and Key Metrics Changes - The ITO segment was down 2% year on year but up 5% year to date, with the Americas accounting for all growth [14] - Engineering services saw a significant increase, up nearly 60% year over year and 36% year to date [15] - The BPO segment has seen a long-term decline, with nine of the past 11 quarters showing year-on-year declines [18][19] Market Data and Key Metrics Changes - The as-a-service market, which includes SaaS, is now over 65% of the total volume [6][7] - The Americas managed services segment was up 22% year over year, while EMEA was down 25% [31][32] - Asia-Pacific managed services generated $2.5 billion of ACV, down 26% year to date [33] Company Strategy and Development Direction - The company emphasizes a shift towards cloud-first platforms and AI-driven solutions, indicating a fundamental replatforming rather than just hype [3][5] - There is a focus on automation and local hiring due to new H-1B visa policies, which are expected to reshape labor delivery models [5][10] - The company is adapting to a market that is increasingly integrating technology-led solutions into BPO services [20] Management's Comments on Operating Environment and Future Outlook - Management noted that while the macro environment remains uncertain, tech services spending in the U.S. is stabilizing and even expanding in some areas [31] - The outlook for managed services remains at 1.3% for the full year, while the forecast for as-a-service has been raised from 21% to 25% [57][58] - There are mixed signals in sectors like retail and automotive, with expectations of continued pressure on discretionary spending [61][64] Other Important Information - The company is seeing a significant shift in hiring patterns within BPO, focusing on specialized skills such as AI and data science [20][21] - Pricing pressures are evident across both BPO and ITO due to intense competition and the impact of AI [22] Q&A Session Summary Question: What is the demand outlook for tariff-hit sectors like retail and autos? - Management indicated that while retail is under pressure, there are signs of increased deal activity focused on cost optimization, but bookings have not yet reflected this [61][62] Question: Will the increase in as-a-service outlook help revive demand for system integrators around SaaS implementation? - Management believes that the SaaS market is driving demand for system integrators, particularly as organizations rationalize their infrastructure to be AI-ready [60] Question: Are there delays in decision-making due to the H-1B visa fee hike? - Management noted that while there was initial concern, clarity from the administration helped calm the market, and clients have not significantly slowed down their decision-making [65]

Core Insights - Accelerating interest in AI has driven global spending on technology services and software to a new high in the third quarter [1] Group 1 - The ISG Index indicates that the surge in AI interest is a significant factor behind the increase in technology spending [1]

Financial Data and Key Metrics Changes - The combined market is up 18% year to date, with as-a-service up 29% and managed services only up 1.5% [6][7] - Managed services in the Americas grew 15% year to date, while EMEA and Asia showed declines [4][7] - The BPO segment generated about $1.8 billion in ACV, down 16% year on year, with a year-to-date decline of 22% [18][19] Business Line Data and Key Metrics Changes - The ITO segment was down 2% year on year but up 5% year to date, with the Americas accounting for all growth [14] - Engineering services saw a significant increase, up nearly 60% year over year and 36% year to date [15] - The BPO segment has seen nine of the past eleven quarters with year-on-year declines, indicating a long-term decline [18][19] Market Data and Key Metrics Changes - The as-a-service market, which includes SaaS, is now over 65% of the total volume [6][7] - The Americas managed services segment was up 22% year over year, while EMEA was down 25% [31][32] - Asia-Pacific managed services generated $2.5 billion of ACV, down 26% versus 2024 [33] Company Strategy and Development Direction - The company is focusing on cloud-first platforms and AI-driven solutions, indicating a shift towards automation and local hiring due to new visa policies [5][10] - There is a notable shift towards technology-led solutions in BPO, blurring lines with ITO services [20] - The company anticipates a continued evolution in pricing models, particularly with the introduction of autonomous level pricing [27][30] Management's Comments on Operating Environment and Future Outlook - Management noted that the macroeconomic environment remains uncertain, particularly in EMEA, but sees pockets of growth in the Americas [31][32] - The company expects continued strong demand for SaaS and hyperscalers, raising the forecast for as-a-service growth to 25% [58] - There is a recognition of the pressure on consumers and sectors like retail and automotive, which may impact discretionary spending [61][64] Other Important Information - The introduction of a $100,000 visa fee for H-1B visas is reshaping labor delivery strategies, leading to increased costs and complexity [5][10] - The engineering services segment is seeing larger deal sizes, with a 26% increase in average contract value year to date [16] Q&A Session Summary Question: What is the demand outlook for tariff-hit sectors like retail and autos? - Management indicated that while retail is under pressure, there are mixed signals regarding discretionary spending, particularly in cost optimization areas [61][62] Question: Will the increase in as-a-service outlook to 25% help revive demand for system integrators around SaaS implementation? - Management believes that the SaaS market is driving up demand for system integrators, particularly as organizations rationalize their infrastructure to be AI-ready [60] Question: Are there delays in decision-making due to the H-1B visa fee hike? - Management noted that while there was initial concern, clarity from the administration helped calm markets, and clients have not significantly slowed down [65]

Market Overview - The combined global market surpassed $32 billion for the first time in 3Q25[10] - XaaS (Everything-as-a-Service) had its best quarter ever, growing 31% year-over-year in 3Q25[10] - Managed services declined 2% year-over-year in 3Q25, marking the first decline in six quarters[10] - The combined market ACV (Annual Contract Value) is up $14 billion year-to-date compared to 2024[10] - XaaS ACV growth is at 29% year-to-date, an increase from 11% growth in 2024[10] Managed Services Breakdown - ITO (IT Outsourcing) results show ACV up 5% year-over-year, with the number of awards up 4%[19] - Engineering ACV is up 59% year-over-year, with the number of awards up 46% year-over-year in 3Q25[26] - BPO (Business Process Outsourcing) results show ACV down 16% year-over-year in 3Q25 and down 22% year-to-date[28] Regional Performance (Managed Services) - Americas ACV is up 15% year-to-date, driven by gains in ITO, ER&D, and BFSI (Banking, Financial Services and Insurance)[80] - EMEA (Europe, Middle East and Africa) ACV is down 8% year-to-date, with mega deals down 33% and BFSI down 12%[47] - Asia Pacific ACV is down 26% year-to-date, with most geographic markets down except for India[47] As-a-Service (XaaS) - SaaS (Software-as-a-Service) ACV is up 18% year-over-year in 3Q25 and 16% year-to-date[55] - IaaS (Infrastructure-as-a-Service) ACV is up 35% year-over-year in 3Q25 and 33% year-to-date[61]

Core Insights - The Australian public sector is undergoing a transformation to enhance service delivery by adopting digital-first strategies that prioritize citizen experience [1][3][4] Digital Transformation - Agencies are expanding digital services to meet rising citizen expectations for secure, seamless, and personalized interactions [2][3] - Over 90% of Australians prefer digital government interactions, yet only 79% of service contacts occur online, indicating a gap that modernization efforts aim to close [4][5] Infrastructure Modernization - Outdated IT systems and siloed data hinder interoperability, slowing decision-making and service delivery [5] - Agencies are replacing legacy systems with integrated solutions to support evidence-based policymaking and real-time collaboration [5][6] Workforce Transformation - Younger employees value digital fluency and flexible working conditions, prompting agencies to introduce hybrid and remote work options [6] - The adoption of AI, automation, and fraud detection tools is streamlining operations and enhancing responsiveness [6] Collaborative Efforts - Public sector organizations are leveraging technology to improve collaboration across agencies, addressing complex challenges like climate change and cyber threats [7][8] - Shared digital platforms and standardized data-sharing protocols are being implemented to create more integrated services [7] Technology Trends - The report highlights a growing focus on cloud migration and robust cybersecurity frameworks to protect citizen data [8] - Service providers are expected to play a crucial role in helping agencies overcome structural inertia and skills shortages [8] Provider Evaluation - The report evaluates 34 providers across four quadrants, naming Accenture and Capgemini as Leaders in four quadrants each [10] - Infosys is recognized as a Rising Star in one quadrant, indicating its promising portfolio and high future potential [10][11]

STAMFORD, Conn.--(BUSINESS WIRE)---- $III #AI--ISG has launched a study examining how service providers are reshaping mainframe modernization as part of GenAI-driven transformation strategies. ...

When analysts look at a small-cap company that usually goes through volatility, they often search for an inflection point, or the moment that the company enters a growth phase after a period of stagnation due toAnalyst’s Disclosure:I/we have no stock, option or similar derivative position in any of the companies mentioned, and no plans to initiate any such positions within the next 72 hours. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than fro ...

Core Viewpoint - Information Services Group (NASDAQ: III) is positioned for growth due to its disciplined approach and strategic positioning, which has led to a positive outlook since the initial Buy recommendation in July [1]. Company Analysis - The company has shown a strong mix of fundamentals and potential, particularly in the tech, infrastructure, and internet services sectors [1]. - The analyst emphasizes the importance of long-term returns over short-term market fluctuations, indicating a focus on sustainable growth [1]. Analyst Background - The analyst has a background in petroleum and gas engineering but transitioned to finance, highlighting a strong interest in business growth and market reactions [1]. - The analyst holds FMVA® and BIDA® certifications, indicating a solid foundation in financial analysis and investment strategies [1].

Core Viewpoint - Information Services Group (NASDAQ: III) is positioned for growth due to its disciplined approach and strategic positioning, which has led to a positive outlook since the initial Buy recommendation in July [1]. Company Analysis - The company has shown a strong mix of fundamentals and potential, particularly in the tech, infrastructure, and internet services sectors [1]. - The analyst emphasizes the importance of long-term returns over short-term market fluctuations, indicating a focus on sustainable growth [1]. Analyst Background - The analyst has a background in petroleum and gas engineering and holds FMVA® and BIDA® certifications, which supports a strong analytical foundation for evaluating companies [1]. - The analyst's experience includes creating pitch decks, building financial models, and analyzing market trends, which contributes to a comprehensive understanding of business growth dynamics [1].

Core Insights - Enterprises are increasingly seeking learning management systems (LMS) that ensure compliance while providing modern learning experiences [1][21] - There is a demand for unified platforms that can deliver engaging learning experiences to various audiences while maintaining compliance features [2][3] Learning Management Systems and Learning Experience Platforms - The research indicates a convergence between LMS and learning experience platforms (LXP), with organizations preferring a single system that enforces learning policies and prepares for audits [2][3] - Companies are looking for platforms that integrate with human capital management and other systems to streamline operations [2][4] User Expectations and System Features - Evolving user expectations are reshaping LMS platforms, with employees desiring personalized, consumer-grade interfaces and options tailored to their skill levels [3] - Employers are seeking comprehensive views of learning across organizations to identify skill coverage and risk hotspots, aiming to activate skills and reduce risks [3] Extended-Enterprise Capabilities - Companies are increasingly interested in a single learning platform that serves both internal employees and external audiences, which can reduce operational overhead and ensure data coherence [4] Future Trends in Learning Platforms - By 2027, it is predicted that one-third of enterprises will utilize LMS and LXP platforms with ontologies that define relationships among skills and roles, optimizing learning paths and improving employee engagement [5] - Enterprises are moving towards comprehensive learning and development suites that integrate core LMS functions, experience features, and AI capabilities for personalized recommendations [6] Evaluation of Software Providers - The ISG Buyers Guides for Learning and Development evaluated 31 software providers across three categories: Learning Management Systems, Learning and Development Suites, and Learning Content Platforms [7][8] - Oracle, Cornerstone, and Schoox were recognized as Overall Leaders in their respective categories, with Oracle leading in multiple evaluation categories [9][10][11] Importance of Learning in Organizations - Learning is increasingly viewed as an integral part of everyday work, necessitating continuous guidance for employee potential aligned with organizational needs [12]