TELUS International (Cda) Inc. (NYSE:TIXT) Q4 2021 Earnings Conference Call February 10, 2022 10:30 AM ET Company Participants Jason Mayr - Senior Director, IR and Treasurer Jeffrey Puritt - President and Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Paul Steep - Scotia Capital Dan Perlin - RBC Tien-tsin Huanga - JPMorgan Stephanie Price - CIBC Ramsey El-Assal - Barclays Richard Tse - National Bank Keith Bachman - BMO Operator Good morning, ladies and gentleme ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR Commission File number: 001-39968 TELUS International (Cda) Inc. (Exact name of Regi ...

プ TELUS® International Q4 and full-year 2021 Highlights February 10, 2022 Disclaimer Forward-Looking Statements This presentation contains forward-looking statements concerning our expected financial results for full-year 2022, business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward ...

Exhibit 99.1 TELUS International reports fourth quarter and full-year 2021 results, delivering double- digit revenue and profitability growth, setting the stage for a strong 2022 outlook Q4 revenue of $600 million, up 36% year-over year; full-year revenue of $2,194 million, up 39% Q4 net income of $36 million and full-year net income of $78 million, compared with $21 million and $103 million in the prior year, respectively Q4 diluted EPS of $0.13 and full-year diluted EPS of $0.29, compared with $0.09 and $ ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q3 2021 Earnings Conference Call November 5, 2021 10:30 AM ET Company Participants Jason Mayr - Senior Director, IR and Treasurer Jeff Puritt - President and CEO Vanessa Kanu - CFO Conference Call Participants Paul Steep - Scotia Capital Stephanie Price - CIBC Ramsey El-Assal - Barclays Tien-Tsin Huang - JPMorgan Keith Bachman - Bank of Montreal Jason Kupferberg - Bank of America Richard Tse - National Bank Financial Daniel Chan - TD Securities Maggie Nolan - Willi ...

Financial Performance - Total revenue increased by 30% from $427 million in Q3 2020 to $556 million in Q3 2021[8] - TI Adjusted EBITDA increased by 23% from $111 million in Q3 2020 to $137 million in Q3 2021[12] - TI Adjusted Diluted EPS increased by 13% from $0.23 in Q3 2020 to $0.26 in Q3 2021[14] Revenue Breakdown - Tech & Games vertical contributed 45% to the total revenue[9] - Communications & Media vertical contributed 24% to the total revenue[9] - eCommerce & Fintech vertical contributed 13% to the total revenue[9] - Europe accounted for 42% of the total revenue[9] - North America accounted for 22% of the total revenue[9] - Asia-Pacific accounted for 22% of the total revenue[9] Liquidity and Leverage - Available liquidity was $828 million as of September 30, 2021[20] - Net Debt to Adjusted EBITDA Leverage Ratio as per credit agreement improved from 41x on December 31, 2020, to 22x on September 30, 2021[20] Outlook for 2021 - The company anticipates revenue between $2170 million and $2210 million, implying a growth of 37% to 40% compared to the $1582 million reported in 2020[24] - The company anticipates TI Adjusted EBITDA between $530 million and $540 million, implying a growth of 36% to 38% compared to the $391 million reported in 2020[24] - The company anticipates TI Adjusted Diluted EPS between $092 and $097, implying a growth of 30% to 37% compared to the $071 reported in 2020[24]

Financial Data and Key Metrics Changes - TELUS International reported a 36% year-over-year increase in revenue, reaching $533 million, and a 56% year-over-year increase in adjusted EBITDA, amounting to $131 million [9][44][55] - Adjusted diluted earnings per share doubled year-over-year to $0.24, reflecting strong revenue scale and a higher mix of value-added services [44][55] - Free cash flow increased by 109% year-over-year, totaling $71 million, driven by strong earnings growth and modest capital expenditures [44][60] Business Line Data and Key Metrics Changes - The Tech & Games vertical experienced the highest growth at 59% year-over-year, with nearly 70% of this growth attributed to the acquisition of Lionbridge AI, now rebranded as TELUS International AI Data Solutions [48] - The eCommerce & Fintech vertical achieved a revenue growth of 49% year-over-year, indicating strong demand in this sector [49] - The Communications & Media vertical grew by 11% year-over-year, while all other industry verticals collectively grew by 23% year-over-year [50] Market Data and Key Metrics Changes - Revenue growth was observed across all geographic regions, with particularly strong growth in Europe due to high demand for trust and safety services [47] - North America and Asia Pacific also showed strong growth, driven by increased client demand [47] Company Strategy and Development Direction - The company is focused on cultivating high-value digital engagements and expanding its capabilities in AI and data solutions, which are critical for future growth [9][27] - TELUS International is actively pursuing strategic acquisitions to enhance its technological capabilities and expand its market reach [58][95] - The integration of Lionbridge AI is progressing well, with successful cross-selling of services to existing clients [92] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's growth trajectory, raising the full-year revenue guidance to a range of $2.17 billion to $2.21 billion, reflecting a growth of 37% to 40% over the previous year [63][64] - The company noted a competitive labor market but reported manageable wage inflation and a decrease in attrition levels [39][84] - Management highlighted the ongoing demand for trust and safety services and digital customer experience solutions as key drivers of future growth [68] Other Important Information - TELUS International was recognized for its diversity and inclusion initiatives, ranking among Mogul's Top 100 Workplaces [37] - The company has a strong liquidity position with approximately $815 million available, allowing for potential strategic acquisitions [57] Q&A Session Summary Question: Drivers of guidance raise and expectations for organic growth - Management raised guidance based on Q2 performance and strong momentum in trust and safety and digital CX offerings, with organic growth expected to accelerate in the latter half of the year [68][70] Question: Insights on new wins and bookings - Management indicated that recent major wins are significant multiyear contracts with potential game-changing impacts, although specific details were limited due to disclosure constraints [78][80] Question: Wage inflation and labor market dynamics - Management acknowledged wage inflation due to increased demand for talent but noted that attrition levels have decreased, indicating effective management of labor challenges [84][86] Question: Integration of Lionbridge AI and future M&A plans - The integration of Lionbridge AI is progressing well, with expectations for continued M&A activity to enhance growth and technological capabilities [90][95] Question: Growth in the eCommerce & Fintech vertical - Management highlighted strong growth in the eCommerce & Fintech vertical, driven by digital IT capabilities and partnerships with major clients [100][101] Question: Gross margins and wage hikes - Management noted that planned hiring and merit increases impacted gross margins in Q2, but normalization is expected in the second half of the year [105][106] Question: Sales funnel updates - The sales funnel remains robust, exceeding $2 billion, with a substantial portion converted in Q2 and replenished with new opportunities [112] Question: Competitive landscape and differentiation - Management emphasized the importance of innovation and strategic partnerships in maintaining competitive differentiation, particularly in the tech and gaming sectors [120][122] Question: Growth sustainability in content moderation - Management believes growth in content moderation is sustainable due to the increasing volume of user-generated content and the company's ability to manage this complexity [130][131]

プ TELUS® International Q1 2021 Investor Call May 7, 2021 Disclaimer Forward Looking Statements This presentation contains forward-looking statements concerning our expected financial results for full year 2021, business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking statemen ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F | ¨ | REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 | | --- | --- | | | OR | | x | ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year | | | ended December 31, 2020 | | | OR | | ¨ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 | | | OR | | ¨ | SHELL COMPANY REPORT PURSUANT TO SECTION ...