Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Securities registered pursuant to Section 12(b) of the Act: For the quarterly period ended September 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as sp ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2023 Earnings Conference Call August 4, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Ken Tuchman - Chairman and CEO Shelly Swanback - President and CEO, TTEC Engage Francois Bourret - Interim CFO, TTEC Conference Call Participants Bryan Bergin - TD Cowen Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Maggie Nolan - William Blair Joseph Vafi - Canaccord Cassie Chan - Bank of America Operator Welcome to TTEC's Second Quar ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. E ...

Financial Data and Key Metrics Changes - Revenue increased by 8.6% to $633 million on a constant currency basis, with adjusted EBITDA at $83 million or 13.1% of revenue, and non-GAAP EPS at $0.78 per share [4][25] - On a like-for-like basis, revenue growth was 1.4%, with adjusted EBITDA down from $84 million or 14.3% in the prior year [25][26] - Operating income was $61 million or 9.6% of revenue, compared to $67 million or 11.4% in the prior year [25] Business Line Data and Key Metrics Changes - TTEC Engage reported revenue of $560 million, an increase of 9.3% on a constant currency basis, while TTEC Digital reported revenue of $117 million, an increase of 5.5% [30][28] - The Engage segment's growth was driven by the Faneuil asset acquisition and increased volumes in health care, while Digital's growth was attributed to professional services and recurring revenue [30][28] Market Data and Key Metrics Changes - The health care, financial services, and public sector verticals showed resilient demand, with expected organic growth of approximately 6% for the full year [30][56] - The hypergrowth portfolio is experiencing lower revenue due to cyclical nature and discretionary spending [30] Company Strategy and Development Direction - The company is focused on integrating AI into customer experience (CX) offerings, enhancing operational capabilities, and maintaining a customer-first mindset [5][10] - M&A remains a key strategy for shareholder value creation, with a focus on acquisitions that differentiate solutions and accelerate business strategy [11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business, citing strong client demand and a healthy backlog, while remaining cautious due to macroeconomic uncertainties [33][45] - The company plans to continue investing in global delivery and technology infrastructure while maintaining an agile cost structure [34][33] Other Important Information - Cash flow from operations increased to $49 million, with capital expenditures at $14 million or 2.2% of revenue [31][32] - The company declared a semiannual dividend of $0.52 per share, totaling $24.6 million [32] Q&A Session Summary Question: Impact of AI on revenue and cost - Management confirmed that AI is expected to lead to increased revenue per customer and reduced cost to serve, ultimately enhancing profitability [36] Question: Long-term opportunity in hypergrowth segment - Management acknowledged current challenges but noted potential opportunities in the pipeline for the hypergrowth segment [38][39] Question: Cost structure and margin considerations - Management emphasized maintaining an agile cost structure while executing planned investments [40][41] Question: Changes in sales cycles and volume commitments - Management reported stabilization in sales cycles and a strong pipeline, with positive demand trends [43][44] Question: Headcount trends and operations - Management indicated that offshore headcount is growing faster than onshore, driven by client demand and pipeline growth [48][49] Question: Drivers for accelerating growth in Digital business - Management highlighted professional services as a key driver for expected growth in the Digital segment [50] Question: Cross-sell opportunities between Digital and Engage - Management noted a growing pipeline for cross-selling opportunities across both segments [52] Question: Organic revenue growth progression - Management provided guidance for organic revenue growth, indicating a strong Q1 performance but caution for the remainder of the year [53][54]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...

Delivering the next generation of digital customer experience TTEC Investor Overview 1 ©2023 TTEC. Confidential and Proprietary llec. March 2023 Disclosure This presentation includes forward-looking statements (within the meaning of Section 27A of the Securities Act of 1933 as amended, Section 21E of the Securities Exchange Act of 1934 as amended, and the Private Securities Litigation Reform Act of 1995) relating to TTEC's strategy, operations, value proposition, market assessments and the size of addressab ...

Cybersecurity - TTEC experienced two significant cybersecurity incidents in 2021, including a global supply chain compromise and a ransomware attack, but these did not materially impact operations[114]. - The company has made significant investments to enhance its information technology environment following the cybersecurity incidents, although future incidents may still have material impacts[114]. - Cybersecurity events can lead to additional costs such as investigations, regulatory actions, and loss of client trust, potentially resulting in material revenue loss[115]. - The company expects to continue significant investments in cybersecurity to mitigate risks, with ongoing efforts to enhance technology and data protection[281]. AI Integration - TTEC is integrating AI into its solutions, which is crucial for future offerings, but risks include data sourcing issues and potential inaccuracies in AI outputs that could harm the brand[120]. Regulatory Compliance - The company faces risks related to compliance with extensive regulations across various jurisdictions, which could adversely affect profitability and operational capabilities[121]. - The company is subject to evolving data protection regulations, which may impose conflicting requirements and increase compliance costs, impacting service delivery[124]. - TTEC's ability to maintain necessary licenses for regulated services is critical, as failure to comply with licensing requirements could lead to significant business losses[138]. Financial Risks - Changes in income tax laws and potential increases in tax rates could negatively impact after-tax income and overall financial condition[140]. - Wage and hour class action lawsuits pose a significant risk due to the high turnover in the customer care outsourcing industry, potentially leading to substantial litigation costs[128]. - Many contracts have termination for convenience clauses, which could adversely affect revenue and operational projections if clients reduce volumes or terminate contracts[130]. International Operations - Approximately 32% of the company's revenue in 2022 was derived from international operations[145]. - The company faces risks related to inconsistent regulations and longer payment cycles in international markets, which could impact cash flows[145]. - Approximately 14% of the company's revenue is derived from contracts denominated in currencies other than U.S. dollars, exposing it to foreign currency exchange risks[151]. Debt and Financing - As of December 31, 2022, the company had borrowings of $960 million under its Credit Facility, with an average daily utilization of $1,037.4 million for the year[256]. - The remaining borrowing capacity under the Credit Facility was approximately $335 million as of December 31, 2022[256]. - The company drew down approximately $500 million on the Credit Facility in early April 2021 for the acquisition of Avtex Solutions[255]. - The company is in compliance with all covenants and conditions under its Credit Facility as of December 31, 2022[256]. - The company may need to raise additional capital through future debt or equity financing depending on its investment levels in infrastructure and potential acquisitions[257]. Operational Risks - The company's delivery model is geographically concentrated in the Philippines, Mexico, India, and Bulgaria, exposing it to operational risks[148]. - The company has extensive business continuity and disaster recovery plans, but their effectiveness may be limited in catastrophic events[148]. Cash Flow and Expenditures - Cash and cash equivalents totaled $153.4 million as of December 31, 2022, down from $158.2 million in 2021[259]. - Net cash flows from operating activities decreased by $114.2 million from $251.3 million in 2021 to $137.0 million in 2022[261]. - Net cash flows used in investing activities decreased from $542.0 million in 2021 to $226.2 million in 2022, primarily due to a $339.3 million decrease related to acquisitions[262]. - Free cash flow dropped from $190.9 million in 2021 to $53.0 million in 2022, attributed to reduced net cash from operations and increased capital expenditures[264]. - Future capital expenditures for 2023 are expected to be between 3.3% and 3.5% of revenue, with 65% allocated for business growth and 35% for maintenance[269]. Client Concentration - The five largest clients accounted for 35% of total annual revenue in 2022, down from 38% in 2021[279]. Stock Repurchase - The company has $26.6 million authorized for stock repurchase under its program, which has no expiration date[270]. Strategic Transactions - The company may consider mergers, acquisitions, and other strategic transactions that could materially impact its financial condition[270].

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Officer Ken Tuchman - Chairman and CEO Shelly Swanback - President, TTEC and CEO-TTEC Engage Dustin Semach - CFO Conference Call Participants Maggie Nolan - William Blair Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Vincent Colicchio - Barrington Research Joseph Vafi - Canaccord Cassie Chan - Bank of America Jared Levine - Cowen Op ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q3 2022 Earnings Conference Call November 10, 2022 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Officer Ken Tuchman - Chairman and CEO Dustin Semach - CFO Shelly Swanback - President, TTEC and CEO-TTEC Engage Conference Call Participants Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Jesse Fink - William Blair Cassie Chan - Bank of America Joseph Vafi - Canaccord James Faucette - Morgan Stanley Vincent Colicchio - Barrington Re ...

TTEC Overview - TTEC serves over 750 iconic clients globally as a pure-play CX technology and services partner[9] - TTEC's Digital segment revenue was $473 million LTM Q2'22, with 46% growth[9] - TTEC Engage segment revenue was $1.899 billion LTM Q2'22, with 3.6% growth[9] - TTEC's total addressable market is approximately $640 billion[16] - TTEC has approximately 60,000 employees across ~20 countries and supports ~50 languages[13] Financial Performance - TTEC's LTM Q2'22 Adjusted EBITDA was $332 million, representing 14% of revenue[30] - TTEC's LTM Q2'22 CAPEX, net of financing, was $72.6 million, representing 3.1% of revenue[34] - TTEC's FY2022 GAAP Revenue guidance is $2.414 billion, representing 6.2% year-over-year growth[49] - TTEC's FY2022 Non-GAAP Adjusted EBITDA guidance is $319 million, representing 13.2% of revenue[49] - TTEC's FY2022 Non-GAAP Operating Income guidance is $244 million, representing 10.1% of revenue[49] Capital Deployment - TTEC's LTM Q2'22 acquisitions totaled $142 million and dividends totaled $46 million[26] ESG Initiatives - TTEC reduced copy/printer paper use in US and Philippines sites by 59% from 2019 to 2021, equating to a 200,430 KG carbon emission reduction[38]