Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2019 Earnings Conference Call March 5, 2020 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer & IR Officer Ken Tuchman - Chairman & CEO Regina Paolillo - Chief Financial & Administrative Officer Conference Call Participants George Sutton - Craig-Hallum Michael Latimore - Northland Capital Markets Maggie Nolan - William Blair Jared Levine - Cowen Joshua Vogel - Sidoti & Company Bill Warmington - Wells Fargo Operator Welcome to TTEC's Fourth Quarter and Full Yea ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K Delaware 84-1291044 (I.R.S. Employer Identification No.) 9197 South Peoria Street Englewood, Colorado 80112 (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-11919 ...

Financial Data and Key Metrics Changes - Year-to-date revenue increased by 8.5% to nearly $1.2 billion, with over 99% being organic growth [9] - Adjusted EBITDA rose by 17% to $146 million, adjusted operating income increased by 46% to $86 million, and adjusted EPS grew by 44% to $1.24 [10] - On a GAAP basis, organic revenue increased by 8.4% to $395.5 million, with operating income at $26 million or 6.6% of revenue [35] Business Line Data and Key Metrics Changes - TTEC Digital revenue grew by 31.8% and operating income by 43% [29] - TTEC Engage revenue increased by 4.2% and operating income by 48.2% [29] - TTEC Digital's cloud subscription-based offering grew by 197% with a gross margin of 44% [30] Market Data and Key Metrics Changes - The overall addressable market for TTEC's technology and services is estimated at $460 billion, with TTEC Engage at the center of a $360 billion market and TTEC Digital adding an incremental $100 billion opportunity [13] - The company reported a 10% increase in total client engagements over the last 12 months [21] Company Strategy and Development Direction - The company is focused on transitioning from legacy contact centers to digitally enabled customer experience hubs, emphasizing the integration of Digital and Engage solutions [8][11] - TTEC aims to enhance growth through strategic acquisitions and partnerships, including a recent acquisition of FCR [31][45] - The company is leveraging partnerships with Cisco and LivePerson to expand its cloud-based offerings and enhance customer experience [24][72] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving strong top and bottom line growth in 2020 and beyond, despite some short-term challenges [26][46] - The company anticipates a reduction in revenue churn from 15.6% to 12.5% in 2020, which is expected to support future revenue growth [34] Other Important Information - Capital expenditures were $16 million in Q3 2019, reflecting investments in facilities and technology [38] - The Board approved a $0.32 annual dividend per share, representing a 14.3% increase over the previous year [39] Q&A Session Summary Question: Capital allocation strategy regarding dividends, debt repayment, and acquisitions - Management emphasized a focus on organic growth, strategic acquisitions, and maintaining dividends, with a strong balance sheet to support these initiatives [51][52] Question: Contribution of FCR acquisition in Q4 and guidance implications - FCR is expected to contribute approximately $12 million in Q4, with a double-digit growth rate anticipated [54][55] Question: Percentage of business from government-related work and margin profile - Government work constitutes about 20% of overall business, with margins in line with other segments [61][88] Question: Improvements in Days Sales Outstanding (DSO) - DSO improvements are attributed to process enhancements rather than changes in payment terms [62] Question: Impact of Cisco and LivePerson partnerships on demand and margins - The partnerships are expected to enhance demand and margins by leveraging existing client bases and expanding service offerings [64][72]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2019 Earnings Conference Call August 8, 2019 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer & IR Officer Ken Tuchman - Chairman & CEO Regina Paolillo - Chief Financial & Administrative Officer Conference Call Participants George Sutton - Craig-Hallum Bill Warmington - Wells Fargo Operator Welcome to TTEC's Second Quarter 2019 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC. I would now like to turn the ca ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. E ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2019 Earnings Conference Call May 8, 2019 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer, and IR Officer Ken Tuchman - Chairman and CEO Regina Paolillo - Chief Financial and Administrative Officer Conference Call Participants George Sutton - Craig-Hallum Bill Warmington - Wells Fargo Operator Welcome to TTEC's First Quarter 2019 Earnings Conference Call. [Operator instructions] This call is being recorded at the request of TTEC. I would now like to turn the ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2019 OR TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) Delaware 84-1291044 9197 South Peoria Street Englewood, Colorado 80112 (Address of principal execu ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2018 Earnings Conference Call March 7, 2019 8:30 AM ET Company Participants Paul Miller - Head of Investor Relations, Senior Vice President and Treasurer Kenneth Tuchman - Chairman and Chief Executive Officer Regina Paolillo - Executive Vice President and Chief Financial & Administrative Officer Conference Call Participants George Sutton - Craig Hallum Frank Atkins - SunTrust William Warmington - Wells Fargo Operator Welcome to TTEC's Fourth Quarter and Full Year 2018 Ea ...