Financial Data and Key Metrics Changes - Revenue increased by 15% year-over-year to $566 million, with bookings for the quarter at $171 million, including 19 new clients [4][27] - Adjusted EBITDA rose by 2% to $78.7 million, representing 13.9% of revenue compared to 15.7% in the prior year [28] - Non-GAAP operating income decreased by 5.9% to $59.4 million, or 10.5% of revenue, compared to 12.8% in the prior year [29][30] - Non-GAAP EPS was $1.01, relatively unchanged from the prior year, exceeding guidance [29] Business Line Data and Key Metrics Changes - Digital segment revenue increased by 62.1% to $124.1 million, with recurring revenue from subscription-based CX cloud and managed services growing by 18.6% [30] - Engage segment revenue was $442.6 million, a 6.3% increase year-over-year, with organic growth highlighting significant contributions from healthcare, travel, auto, and technology verticals [32] - The recurring revenue bookings increased by 250 basis points to 57.6% of total bookings in the quarter [24] Market Data and Key Metrics Changes - The client base is diversified across verticals and geographies, with accelerated demand in the digital hyper-growth segment, serving 100 clients with an annualized revenue run rate of $400 million [5][11] - The Engage segment's revenue retention rate improved to 118.9%, indicating strong client loyalty and growth [32] Company Strategy and Development Direction - The company aims to grow its digital business to $1 billion, focusing on strategic leadership, expanding product portfolios, and strengthening relationships with CX technology partners [11][20] - The strategy includes increasing market share through differentiated CX offerings, building new channel partnerships, and executing strategic acquisitions [17][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's fundamental strength, citing a strong bookings growth and expanding revenue backlog [23] - The company anticipates full-year revenue of $2.255 billion, a 15.7% increase over the prior year, and expects continued growth in 2022 [38][39] Other Important Information - A cyber incident in September 2021 had a temporary impact, with an estimated revenue loss of approximately $15.2 million, but operations were restored quickly [16][26] - The company announced leadership changes, with Regina Paolillo becoming Global COO and Dustin Semach as CFO, aimed at enhancing strategic focus [19][21] Q&A Session Summary Question: Impact of Cyber Incident on Top Clients - The cyber incident impacted a small group of clients, with most effects related to caution rather than system failures. Clients appreciated the rapid response [42][44] Question: Drivers of Recent Pipeline and Activity - The competitive landscape has shifted, with companies recognizing the importance of customer experience, leading to increased business for the company [48][50] Question: Revenue Retention and Growth Drivers - Revenue retention is driven by base retention and increased bookings from existing clients, with a focus on digital transformation [55][56] Question: Acquisition Strategy - The company is actively seeking strategic acquisitions to enhance its digital business and expand its Engage geography, while ensuring fair pricing [57][58] Question: Hyper Growth Clients and Digital Engagement - Hyper growth clients represent about 15% to 17% of revenue, with smaller initial bookings that can grow rapidly as they scale [61][64]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2021 Earnings Conference Call August 4, 2021 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Regina Paolillo – Chief Financial and Administrative Officer Conference Call Participants Maggie Nolan – William Blair Mike Latimore – Northland Capital Markets George Sutton – Craig-Hallum Joseph Vafi – Canaccord James Faucette – Morgan Stanley Bryan Bergin – Cowen Jo ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. E ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2021 Earnings Conference Call May 5, 2021 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Regina Paolillo - Executive Vice President, Chief Administrative and Financial Officer Conference Call Participants George Sutton - Craig-Hallum Michael Latimore - Northland Capital Markets Maggie Nolan - William Blair Bryan Bergin - Cowen & Co. Joseph Vafi - Canaccord Ge ...

Revenue Performance - In Q1 2021, TTEC's revenue increased by $107.0 million, or 24.8%, to $539.2 million compared to the same period in 2020, with TTEC Engage contributing $475.6 million (88%) and TTEC Digital contributing $63.6 million (12%) to the total revenue [168]. - Revenue for the three months ended March 31, 2021, was $475.6 million, a 34.1% increase from $354.7 million in the same period of 2020 [183]. - TTEC Digital's revenue decreased by $14.0 million, or 18.0%, to $63.6 million in Q1 2021, while excluding the large government contract, revenue increased by 23% year-over-year [180]. Operating Income and Cash Flow - The overall operating income for Q1 2021 was $73.4 million, representing 13.6% of revenue, compared to $40.7 million or 9.4% of revenue in Q1 2020 [169]. - Operating income increased to $69.2 million, representing a 127.3% increase from $30.5 million in the prior year, with an operating margin of 14.6% compared to 8.6% [184]. - Positive operating cash flows of $69.8 million were generated during the three months ended March 31, 2021, up from $62.2 million in the same period of 2020 [197]. - Free cash flow increased to $58.2 million for the three months ended March 31, 2021, compared to $45.4 million in the prior year [200]. Client Concentration and Risk - One client represented over 10% of total revenue, with the five largest clients accounting for 41.8% of consolidated revenue for the three months ended March 31, 2021 [206]. - The company’s five largest clients accounted for 41.8% of consolidated revenue for the three months ended March 31, 2021, compared to 36.0% in the same period of 2020 [206]. - One client represented more than 10% of total revenue during the three months ended March 31, 2021, indicating a significant client concentration risk [206]. - The company has long-term relationships with its top five clients, ranging from 8 to 21 years, which helps mitigate client concentration risks [206]. Capital Expenditures and Investments - The company expects total capital expenditures in 2021 to be between 3.1% and 3.3% of revenue, with 60% allocated for growth and 40% for maintenance [204]. - The anticipated level of capital expenditures in 2021 is primarily driven by new client contracts and enhancements to technological infrastructure [204]. - The company anticipates that capital requirements over the next 12 months will depend on investments in infrastructure and may increase due to potential acquisitions or joint ventures [205]. Operational Metrics - As of March 31, 2021, TTEC's seat utilization was 64%, down from 73% in the prior year, primarily due to COVID-19 protocols [174]. - TTEC's offshore customer engagement centers accounted for 29% of revenue in Q1 2021, down from 34% in the same period in 2020 [171]. Acquisitions and Strategic Initiatives - The company has been highly acquisitive, with recent acquisitions including a provider of Genesys and Microsoft cloud contact center services in Q2 2021 [160]. - The company continues to invest in innovation and service offerings to enhance its competitive position and diversify its customer care services [159]. Tax and Cash Position - The effective tax rate for the three months ended March 31, 2021, was 22.5%, down from 29.2% in the comparable period of 2020 [188]. - Cash and cash equivalents totaled $144.2 million as of March 31, 2021, up from $132.9 million at the end of 2020 [195]. - Net cash flows used in investing activities decreased to $11.8 million for the three months ended March 31, 2021, from $22.0 million in the prior year [198]. - Free cash flow for the three months ended March 31, 2021, was $58,222,000, an increase of 28.4% from $45,352,000 in the same period of 2020 [202].

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2020 Earnings Conference Call March 2, 2021 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Regina Paolillo – Chief Financial and Administrative Officer Conference Call Participants George Sutton – Craig-Hallum Mike Latimore – Northland Capital Markets Maggie Nolan – William Blair Bryan Bergin – Cowen Joseph Vafi – Canaccord Jonathan Lee – Morgan Stanley Josh ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K Commission File Number: 001-11919 (Mark One) TTEC Holdings, Inc. ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to (Exact name of registrant as specified in its charter) Delaware 84-1291044 (State or oth ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q3 2020 Earnings Conference Call November 5, 2020 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer, Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Regina Paolillo - Chief Financial and Administrative Officer Conference Call Participants George Sutton - Craig-Hallum Mike Latimore - Northland Capital Markets Bhavan Suri - William Blair James Faucette - Morgan Stanley Joseph Vafi - Canaccord Bryan Bergin - Cowen Oper ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R ...