Financial Data and Key Metrics Changes - Twilio reported record revenue of $1,228,000,000 for Q2 2025, representing a 13% year-over-year increase on both a reported and organic basis [18] - Non-GAAP income from operations reached $221,000,000, up 26% year-over-year, with a non-GAAP operating margin of 18% [25][27] - Free cash flow was a record $263,000,000 for the quarter [26] Business Line Data and Key Metrics Changes - Revenue from the Communications business was $1,153,000,000, up 14% year-over-year, with messaging revenue growth accelerating for the fourth consecutive quarter [18][19] - Segment revenue remained flat at $75,000,000 year-over-year, with a dollar-based net expansion rate of 108% [20][21] - Non-GAAP gross margin for Communications was 49.2%, while Segment's was 74.3% [24] Market Data and Key Metrics Changes - The number of large deals closed (over $500,000) increased by 57% year-over-year, indicating strong market demand [9] - The dollar-based net expansion rate for Communications was 109%, reflecting improving growth trends [20] Company Strategy and Development Direction - Twilio is focusing on product-led innovation and operational efficiencies to drive growth, particularly in messaging and voice channels [8][18] - The company is investing in AI capabilities and enhancing its platform to support customer engagement, with a strategic partnership with Microsoft announced [15][16] - Twilio aims to stabilize and improve gross margins through pricing and cost actions, including announced price increases in messaging and voice [24][27] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the durability of growth across various industries, despite tougher comparisons in the second half of the year [42][60] - The company is optimistic about the impact of AI on its growth trajectory and sees significant opportunities in the AI space [86][87] Other Important Information - Twilio's platform is increasingly recognized for its ability to deliver personalized customer experiences, with Gartner naming it a leader in the CPaaS Magic Quadrant for the third consecutive year [16] - The company is integrating Segment with its communications capabilities to create a more unified platform [26][98] Q&A Session Summary Question: Where is Twilio seeing the most traction with ISVs? - Management noted strong traction across verticals such as financial services and healthcare, with use cases starting with messaging and expanding to voice and RCS [31] Question: What is the impact of the price increase in the quarter? - Management indicated that the impact was not material [32] Question: Why implement a price increase now? - The price increase reflects the growth of the self-service business and the company's pricing power [36] Question: Where are new customers coming from? - New customers are primarily coming from the self-service channel, with innovations reducing onboarding friction [39] Question: How durable is the growth profile? - Management expressed confidence in the durability of growth across various industries and customer segments [42] Question: How is voice performing relative to expectations? - Voice is performing well, driven by demand from voice AI customers and new product launches [64] Question: How is Twilio prioritizing R&D investments? - The company is focusing on responsible investments in engineering to capture AI opportunities [92] Question: How are customers responding to the integration of customer profiles? - Customers are showing strong interest in the integration of Segment capabilities with communications, driving ROI [98]

Financial Data and Key Metrics Changes - Twilio reported record revenue of $1,228,000,000 for Q2, up 13% year over year on both a reported and organic basis [18] - Non-GAAP income from operations reached $221,000,000, a 26% increase year over year, with a non-GAAP operating margin of 18% [24][27] - Free cash flow was $263,000,000, marking a strong cash generation performance [26][27] Business Line Data and Key Metrics Changes - Revenue from the Communications business was $1,153,000,000, up 14% year over year, with messaging growth accelerating for the fourth consecutive quarter [18][19] - Segment revenue remained flat at $75,000,000 year over year, with a dollar-based net expansion rate of 108% [20][21] - Non-GAAP income from operations for the Communications segment was $281,000,000, while the Segment business exceeded its breakeven target with $6,000,000 in non-GAAP income [25] Market Data and Key Metrics Changes - The number of large deals closed (over $500,000) increased by 57% year over year, reflecting strong demand in the communications market [7] - The dollar-based net expansion rate for Communications was 109%, indicating robust growth trends [20] Company Strategy and Development Direction - Twilio is focusing on product-led innovation and operational efficiencies to drive growth, particularly in messaging and voice channels [6][18] - The company is enhancing its platform capabilities, including the introduction of new products like Conversation Relay and conversational intelligence, to improve customer engagement [9][11] - A strategic partnership with Microsoft was announced, aimed at leveraging AI capabilities for customer engagement [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the durability of growth across various industries, despite tougher comparisons in the second half of the year [44][61] - The company is taking actions to stabilize and improve gross margins, including price increases and cost optimization [22][46] - Management highlighted the significant opportunity presented by AI and voice technologies, positioning Twilio as a key player in the evolving landscape [84] Other Important Information - Twilio was recognized as a leader in the CPaaS Magic Quadrant for the third consecutive year, reinforcing its market leadership [16] - The company is integrating its Segment capabilities with communications to enhance customer experiences and drive ROI [96] Q&A Session Summary Question: Can you speak to the traction where you're seeing the most traction with ISVs? - Management noted strong growth across verticals like financial services and healthcare, with ISVs starting with messaging and expanding to voice and RCS [31][32] Question: Is there any impact from the price increase in the quarter? - Management indicated that the impact was not material [34] Question: Can you walk us through why now for a price increase? - The price increase was not tied to the Verizon A2P fee increase and reflects the growth in the self-service business [38][39] Question: Where are the new customers coming from? - New customer acquisition is strong, particularly in the self-service channel, driven by innovations that reduce onboarding friction [40] Question: How did voice perform relative to expectations? - Voice is performing well, with significant demand from voice AI customers contributing to growth [65] Question: How are you thinking about the balance of market share growth for messaging in international markets? - Management emphasized the importance of cross-selling and the growth of international messaging, which is seen as a pathway to expand market share [76] Question: How are you prioritizing R&D investments relative to financial targets? - Management confirmed that R&D investments are being made responsibly to capture the AI opportunity while maintaining strong cash flow [90][91]

Core Insights - Twilio reported Q2 FY2025 results with revenue of $1.23 billion, exceeding consensus estimates by 3.5%, and non-GAAP earnings per share of $1.19, surpassing expectations of $1.05 [1][2] - The company experienced its third consecutive quarter of accelerating revenue growth, improved profitability, and strong cash generation, driven by robust performance in the Communications segment and AI-driven innovation [1][5] Financial Performance - Non-GAAP income from operations reached $221 million, a 26.1% increase year-over-year, while free cash flow hit $263 million, marking a 33% rise [2][6] - Revenue grew 13.5% year-over-year, with the Communications segment revenue increasing by 14% to $1.15 billion [2][5] - Active customer accounts rose to over 349,000, an increase of more than 33,000 from the previous year [5] Operational Highlights - The company reported a GAAP gross margin of 49.1%, down from 51.3% a year ago, attributed to the end of one-time hosting partner credits and a higher mix of lower-margin international messaging [7] - The Segment customer data platform (CDP) business saw flat GAAP revenue at $75.5 million but remained profitable on a non-GAAP basis with $6 million in income from operations [8] Strategic Focus - Twilio's priorities include scaling Communications products, enhancing AI capabilities, improving reliability, and expanding customer relationships [4] - The company is investing in new AI products, such as Conversation Relay and Generative Custom Operators, to automate and analyze customer interactions [10] Future Guidance - Management raised its guidance for organic revenue growth to 9-10% for FY2025, projecting Q3 2025 revenue between $1.245 billion and $1.255 billion [11] - Full-year free cash flow expectations were increased to $875-900 million, reflecting confidence in operational execution despite macroeconomic uncertainties [12]

Q2 2025 Financial Performance - Total revenue reached $1,228 million, with a year-over-year growth of 13%[9] - Non-GAAP gross profit amounted to $623 million, resulting in a non-GAAP gross margin of 50.7%[9] - Non-GAAP income from operations was $221 million[9] - Free cash flow stood at $263 million[9] - The dollar-based net expansion rate was 108%[9] - Active customer accounts exceeded 349,000[9] Communications Segment - Communications revenue was $1,153 million, showing a year-over-year growth of 14%[12] - Communications non-GAAP gross profit was $567 million, with a non-GAAP gross margin of 49.2%[12] - Communications non-GAAP income from operations reached $281 million, resulting in a non-GAAP operating margin of 24.3%[12] - Communications dollar-based net expansion rate was 109%[12] - Communications active customer accounts exceeded 342,000[12] Segment Performance - Segment revenue was $75 million, with 0% year-over-year growth[15] - Segment non-GAAP gross profit was $56 million, resulting in a non-GAAP gross margin of 74.3%[15] - Segment non-GAAP income from operations was $6 million, with a non-GAAP operating margin of 8.0%[15] - Segment dollar-based net expansion rate was 95%[15] - Segment active customer accounts exceeded 7,000[15] Q3 2025 Guidance - Total reported revenue is projected to be between $1.245 billion and $1.255 billion, representing a 10% to 11% year-over-year increase[22] - Organic revenue growth is expected to be between 8% and 9% year-over-year[22] - Non-GAAP income from operations is projected to be between $205 million and $215 million[22] - Non-GAAP diluted earnings per share are expected to be between $1.01 and $1.06[22] Full Year 2025 Guidance - Total reported revenue growth is projected to be between 10% and 11% year-over-year[23] - Organic revenue growth is expected to be between 9% and 10%, an increase from the previous guidance of 7.5% to 8.5%[23] - Non-GAAP income from operations is projected to be between $850 million and $875 million[23] - Free cash flow is expected to be between $875 million and $900 million, an increase from the previous guidance of $850 million to $875 million[23]

Executive Summary Twilio reported strong Q2 2025 results, achieving accelerated revenue growth and record non-GAAP income from operations and free cash flow [Q2 2025 Performance Overview](index=1&type=section&id=Q2%202025%20Performance%20Overview) Twilio reported strong financial results for Q2 2025, with significant year-over-year revenue growth and improved profitability, including record non-GAAP income from operations and free cash flow | Metric | Q2 2025 | YoY Change | | :-------------------------------- | :---------- | :--------- | | Revenue | $1.23 billion | +13% | | GAAP Income from Operations | $37 million | +$56 million | | Non-GAAP Income from Operations | $221 million | +26% | [CEO Commentary](index=1&type=section&id=CEO%20Commentary) CEO Khozema Shipchandler highlighted the company's successful focus and execution, leading to accelerated revenue growth and record non-GAAP income from operations and free cash flow. He emphasized Twilio's role as an infrastructure layer for customer experience, combining communications, data, and AI - CEO Khozema Shipchandler noted Q2 2025 as another quarter of accelerated year-over-year revenue growth, alongside record non-GAAP income from operations and free cash flow, attributing success to the company's focus and execution[4](index=4&type=chunk) - Twilio showcased its latest innovations at the Signal user conference, reinforcing its position as the infrastructure layer for customer experience by integrating communications, data, and AI[4](index=4&type=chunk) Second Quarter 2025 Financial Highlights Twilio reported strong Q2 2025 financial and operational growth, including double-digit revenue increases, improved profitability, and an active share repurchase program [Key Financial Metrics](index=1&type=section&id=Key%20Financial%20Metrics) Twilio demonstrated strong financial and operational growth in Q2 2025, with double-digit revenue increases, a significant shift from GAAP operating loss to income, and improved cash flow. Key operational metrics like active customer accounts and dollar-based net expansion rate also showed positive trends Q2 2025 Key Financial Metrics (YoY Comparison) | Metric | Q2 2025 | Q2 2024 | YoY Change | | :------------------------------------------------- | :---------- | :---------- | :--------- | | Total Revenue | $1.23 billion | $1.08 billion | +13% | | Total Organic Revenue Growth | 13% | - | +13% | | Communications Revenue | $1.15 billion | - | +14% | | Communications Organic Revenue Growth | 14% | - | +14% | | Segment Revenue | $75.5 million | - | Flat | | GAAP Income (Loss) from Operations | $37.0 million | ($19.0 million) | Improvement | | Non-GAAP Income from Operations | $220.5 million | $175.3 million | +26% | | GAAP Net Income (Loss) per Share, Diluted | $0.14 | ($0.19) | Improvement | | Non-GAAP Net Income per Share, Diluted | $1.19 | $0.87 | +36.8% | | Net Cash Provided by Operating Activities | $277.1 million | $213.3 million | +30.1% | | Free Cash Flow | $263.5 million | $197.6 million | +33.3% | | Active Customer Accounts | >349,000 | >316,000 | +10.4% | | Dollar-Based Net Expansion Rate | 108% | 102% | +6 percentage points | | Employees | 5,466 | - | - | [Share Repurchase Program](index=2&type=section&id=Share%20Repurchase%20Program) Twilio's Board of Directors authorized a $2.0 billion share repurchase program in January 2025, set to expire by December 31, 2027. During Q2 2025, the company repurchased $176.7 million worth of Class A common stock - Twilio's Board authorized a **$2.0 billion share repurchase program** in January 2025, expiring December 31, 2027[9](index=9&type=chunk) Q2 2025 Share Repurchase Activity | Metric | Amount | | :------------------------------------------------ | :------------- | | Value of Class A common stock repurchased in Q2 2025 | $176.7 million | Outlook Twilio provided updated financial guidance for Q3 and full-year 2025, reflecting increased organic revenue and free cash flow targets, alongside consistent non-GAAP operating income projections [Q3 2025 Guidance](index=2&type=section&id=Q3%202025%20Guidance) Twilio provided guidance for Q3 2025, projecting revenue between $1.245 billion and $1.255 billion, with organic revenue growth of 8%-9% year-over-year. Non-GAAP income from operations is expected to be $205-$215 million, and non-GAAP diluted EPS between $1.01 and $1.06 Q3 2025 Guidance | Metric | Guidance Range | | :------------------------------------------ | :--------------- | | Revenue | $1,245 - $1,255 million | | Y/Y Revenue Growth | 10% - 11% | | Y/Y Organic Revenue Growth | 8% - 9% | | Non-GAAP Income from Operations | $205 - $215 million | | Non-GAAP Diluted Earnings Per Share | $1.01 - $1.06 | | Non-GAAP Weighted Average Diluted Shares Outstanding | 161 million | [FY 2025 Guidance](index=2&type=section&id=FY%202025%20Guidance) For fiscal year 2025, Twilio raised its organic revenue target to 9%-10% year-over-year (up from 7.5%-8.5%) and initiated a reported revenue target of 10%-11%. The company reiterated its non-GAAP income from operations target of $850-$875 million and raised its free cash flow target to $875-$900 million (up from $850-$875 million) FY 2025 Guidance Updates | Metric | Previous Guidance | Updated Guidance | | :-------------------------- | :---------------- | :--------------- | | Y/Y Organic Revenue Growth | 7.5% - 8.5% | 9% - 10% | | Y/Y Reported Revenue Growth | - | 10% - 11% | | Non-GAAP Income from Operations | $850 - $875 million | $850 - $875 million (reiterated) | | Free Cash Flow | $850 - $875 million | $875 - $900 million | Company Information This section provides details on Twilio's investor relations, media contacts, and a description of its Customer Engagement Platform [Conference Call & Investor Relations](index=2&type=section&id=Conference%20Call%20%26%20Investor%20Relations) Twilio hosted a Q&A conference call on August 7, 2025, to discuss its Q2 financial results. Information regarding the webcast, replay, and supplemental earnings presentation is available on the investor relations website. Twilio also uses its investor relations website and X (formerly Twitter) feed (@twilio) for disclosing material non-public information - Twilio held a Q&A conference call on **August 7, 2025**, to discuss Q2 financial results, with webcast and replay available on its investor relations website[12](index=12&type=chunk) - Twilio utilizes its investor relations website and X (formerly Twitter) feed (@twilio) for disclosing material non-public information and complying with Regulation FD[13](index=13&type=chunk) [About Twilio Inc.](index=3&type=section&id=About%20Twilio%20Inc.) Twilio Inc. provides a Customer Engagement Platform (CEP) that enables companies to build direct, personalized relationships with customers globally. The platform integrates communications and data with AI and security to enhance the customer journey across various use cases, serving millions of developers and hundreds of thousands of businesses in 180 countries - Twilio's Customer Engagement Platform (CEP) helps leading companies build direct, personalized customer relationships worldwide[14](index=14&type=chunk) - The platform leverages communications, data, and AI to add intelligence and security to the customer journey, supporting sales, marketing, growth, and customer service[14](index=14&type=chunk) - Twilio serves millions of developers and hundreds of thousands of businesses across 180 countries and territories[14](index=14&type=chunk) Disclosures and Definitions This section outlines the nature of forward-looking statements and provides detailed definitions and reconciliations for Twilio's non-GAAP financial and operating measures [Forward-Looking Statements](index=3&type=section&id=Forward-Looking%20Statements) This section outlines that the press release and conference call contain forward-looking statements regarding future financial and operating performance, strategies, growth, and market conditions. It cautions against relying on these statements as predictions of future events due to inherent risks, uncertainties, and other factors that could cause actual results to differ materially. The company disclaims any obligation to update these statements - Forward-looking statements relate to future financial/operating performance, strategies, and market conditions, and are subject to risks and uncertainties[15](index=15&type=chunk)[16](index=16&type=chunk) - Readers should not rely on forward-looking statements as predictions, and the company does not commit to updating them except as required by law[15](index=15&type=chunk)[18](index=18&type=chunk) [Non-GAAP Financial Measures](index=3&type=section&id=Non-GAAP%20Financial%20Measures) Twilio uses various non-GAAP financial measures to evaluate operations, facilitate period-to-period comparisons, and assist in comparisons with other companies. These measures are supplemental to GAAP results and are not substitutes. The company provides definitions for non-GAAP gross profit, operating expenses, income from operations, net income, organic revenue, and free cash flow, along with their respective margins and growth rates - Non-GAAP financial measures are used for evaluating ongoing operations, internal planning, forecasting, and comparability, but are not substitutes for GAAP results[19](index=19&type=chunk)[20](index=20&type=chunk) - Reconciliation of forward-looking non-GAAP measures to GAAP equivalents is not provided due to uncertainty and variability of reconciling items like stock-based compensation[21](index=21&type=chunk) [Non-GAAP Gross Profit and Margin](index=4

Core Viewpoint - Twilio Inc. is set to report its second-quarter 2025 earnings on August 7, with expectations of non-GAAP earnings per share between $0.99 and $1.04, reflecting a 17.2% improvement from the previous year's $0.87 [1] Financial Performance - The company anticipates revenues between $1.18 billion and $1.19 billion, with the Zacks Consensus Estimate for revenues at $1.19 billion, indicating a 9.5% increase from last year's $1.08 billion [2] - Twilio's earnings have beaten the Zacks Consensus Estimate three times in the last four quarters, with an average surprise of 15.4% [3] Earnings Prediction - Current Earnings ESP stands at 0.00% with a Zacks Rank of 5 (Strong Sell), indicating uncertainty regarding an earnings beat this quarter [4][5] Influencing Factors - The second-quarter results are expected to benefit from ongoing digital transformation efforts and partnerships with independent software vendors [6] - New product launches, including AI enhancements and integrations with OpenAI's Realtime API, are likely to positively impact performance [7] - The company added approximately 10,000 new clients in the last quarter, bringing the total active customer count to 335,000, suggesting continued growth in the customer base [8] Market Context - Despite positive developments, macroeconomic challenges may have impacted top-line growth, as enterprises are delaying large IT spending due to high interest rates and inflation [9][11] - Twilio's stock has increased by 102.2% over the past year, outperforming the Zacks Internet – Software industry's growth of 52.5% [12] Valuation - Currently, Twilio trades at a forward 12-month price-to-sales (P/S) ratio of 3.68X, which is lower than the industry's 5.65X [14] - Compared to peers, Twilio has a lower valuation than Paycom Software but a higher P/S multiple than Bandwidth and Five9 [15] Competitive Position - Twilio is a leader in the customer engagement and communications sector, providing programmable communications cloud software that is widely used by major companies [18] - The company's developer-friendly platform and extensive API ecosystem enhance its competitive edge in the market [19]

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Twilio (TWLO) closed the most recent trading day at $129.85, moving -1.26% from the previous trading session. This move lagged the S&P 500's daily loss of 0.3%. Meanwhile, the Dow lost 0.46%, and the Nasdaq, a tech-heavy index, lost 0.38%. Prior to today's trading, shares of the company had gained 5.75% outpaced the Computer and Technology sector's gain of 4.85% and the S&P 500's gain of 3.64%. For the full year, the Zacks Consensus Estimates are projecting earnings of $4.49 per share and revenue of $4.82 b ...

Core Insights - The India Communication Platform as a Service (CPaaS) market is projected to grow from USD 1.03 Billion in 2025 to USD 3.43 Billion by 2031, with a compound annual growth rate (CAGR) of 22.20% [1][16]. Market Drivers - The surge in demand for CPaaS in India is driven by the digitization of various sectors such as retail, healthcare, BFSI, and e-commerce, alongside increased smartphone penetration and internet accessibility [2]. - Digital transformation across Indian enterprises is significantly boosting CPaaS adoption, with organizations integrating real-time communication capabilities to enhance service quality [4]. - Supportive government initiatives like Digital India and the expansion of digital payment systems have further increased the demand for cloud-based communication tools [5]. Market Challenges - The expansion of CPaaS services has raised concerns regarding data privacy and regulatory compliance, particularly with the implementation of the Digital Personal Data Protection Act, 2023 [6][7]. - Ambiguities in regulations concerning data localization and cross-border transfer complicate the operational landscape for CPaaS providers [8]. Market Trends - The integration of artificial intelligence in CPaaS is a key trend, enabling intelligent and conversational interactions through tools like chatbots and voice assistants [9]. - AI-driven communication enhances service consistency and response times in high-volume environments such as retail and banking, while advancements in natural language processing improve accessibility [10]. Key Players - Notable companies in the India CPaaS market include Twilio Inc., Infobip Ltd., Bandwidth Inc., Plivo Inc., Kaleyra Inc., Route Mobile Ltd., Sinch AB, and 8x8, Inc. [14].

Core Insights - SoundHound AI and Twilio are both leveraging advancements in voice technology and AI, but they occupy distinct market positions [1][2] - SoundHound is focused on voice AI innovations, while Twilio operates as a communications platform for businesses [1][2] SoundHound AI Overview - SoundHound AI reported a revenue of $29.1 million in Q1 2025, reflecting a 151% year-over-year growth, driven by demand in automotive, consumer devices, and restaurants [4][7] - The company has established a significant presence in voice ordering, with its technology used in nearly 13,000 restaurant locations, handling about 10 million voice interactions quarterly [4] - SoundHound's proprietary Polaris multimodal AI model enhances its competitive edge, offering faster response times and improved accuracy in noisy environments [4] - Management aims to expand into voice commerce and customer service, with expectations to increase revenues from $46 million in 2023 to between $157 million and $177 million in 2025 [5][7] - Despite its growth, SoundHound remains unprofitable, with a non-GAAP net loss of $22.3 million in Q1 2025 and a gross margin of 36.5% [6][7] Twilio Overview - Twilio's Q1 2025 revenue reached $1.17 billion, up 12% year-over-year, indicating a return to double-digit growth after previous slowdowns [8][10] - The company has improved its profitability, reporting a non-GAAP EPS of $1.14 and an operating margin of 18.2% [8] - Twilio serves over 300,000 active customer accounts, providing significant cross-selling opportunities for new AI features [9] - Recent innovations include the launch of Conversation Relay for AI voice agents and partnerships to enhance voice capabilities, indicating a shift towards higher-margin AI software [9][10] - However, Twilio faces challenges with slower revenue growth and parts of its portfolio stagnating, particularly in its Segment customer-data unit [10] Stock Performance - SoundHound shares have increased by 57.4% over the past three months, outperforming the broader technology sector [11] - Twilio's stock has also seen a notable gain of 56.2% during the same period [11] Valuation Comparison - SoundHound's stock trades at a forward Price-to-Sales (P/S) ratio of 27.17X, significantly higher than Twilio's 4X, indicating a premium valuation for SoundHound [13][14] - Twilio's lower valuation presents potential upside if its AI initiatives successfully drive growth [14] Earnings Estimates - SoundHound's consensus estimate for 2025 EPS remains unchanged at a loss of $0.16 per share, with a focus on margin improvements [16] - Twilio's earnings estimates for 2025 and 2026 have trended downward to $4.49 and $5.07 per share, respectively, indicating year-over-year growth of 22.3% and 12.9% [19] Conclusion - SoundHound is positioned for significant growth in the voice AI market, with a strong revenue trajectory and diversification [22][23] - Twilio is transitioning towards higher-margin AI-driven tools but faces challenges in reigniting growth [22][23]