Complaints Situation - In April 2025, the 12398 Energy Regulatory Hotline received a total of 1,973 complaints, with 1,729 related to the electricity sector and 244 to the renewable energy sector [2] - The main complaints were directed at State Grid Corporation (1,511 complaints) and Southern Power Grid Company (345 complaints), focusing on issues such as electricity installation, power outage repairs, and meter measurement [2] - The complaints were primarily concentrated in regions like Guangdong and Shandong, where issues included inadequate review of charging pile applications and delays in electricity connection [4][6] Complaint Handling Situation - Energy companies were required to resolve 2,145 complaints in April, achieving a 100% timely resolution rate within 10 working days, with a satisfaction rate of 89.64% for follow-up calls [3] Appeals Situation - The hotline received 205 appeals in April, resulting in a complaint appeal rate of 9.7%, with the majority directed at State Grid Corporation (166 appeals) [7] - The National Energy Administration handled 146 appeals, focusing on issues related to electricity installation and meter measurement [8] Reporting Situation - In April 2025, the hotline received 188 reports, with the majority concerning electrical facility licensing (117 reports) and renewable energy grid connection (19 reports) [13] - The National Energy Administration processed 177 reports, addressing verified violations through regulatory discussions and administrative penalties [14] Work Requirements - Energy companies are urged to standardize electricity installation management and improve service levels, particularly in meter calibration processes and outage recovery times [16] - There is a need for better transparency in the grid connection process and to address user concerns regarding capacity limitations and connection standards [16]