9月17日，国家能源局对外通报2025年8月12398能源监管热线投诉举报处理情况。 根 据 《 12398 能 源 监 管 热 线 投 诉 处 理 办 法 》 和 《 1 2 398 能 源 监 管 热 线 举 报 处 理 办 法 》 要 求，现将20 2 5年8月1 2 3 9 8能源监管热线投诉举报处理情况通报如下。 一、投诉情况 （一）投诉接收情况 （二）投诉处理情况 能源企业应在8月份办结投诉30 6 3件，及时办结3060件，及时办结率9 9 . 9%。8月份办结 投诉回访满意率9 0 . 2 3%。 | 1 | | --- | | ==== | | 外 | | 1083 L | | 1 | | 投诉 H 2 | | 被投诉对象 | 应办结投诉件数 | 及时办结件数 | 及时办结率 | 回访满意率 | | --- | --- | --- | --- | --- | | 国家电网公司 | 2156 | 2155 | 99.95% | 89.98% | | 南方电网公司 | 667 | 667 | 100% | 90.80% | | 内蒙古电力集团公司 | 51 | 51 | 100% | 97.44 ...

根据《 12398 能源监管热线投诉处理办法》和《 12398 能源监管热线举报处理办法》要求，现将 2025 年 8 月 12398 能源监管热线投诉举报处理情况通报如下。 一、投诉情况 | 被投诉对象 | 应办结投诉件数 | 及时办结件数 | 及时办结率 | 回访满意率 | | --- | --- | --- | --- | --- | | 国家电网公司 | 2156 | 2155 | 99.95% | 89.98% | | 南方电网公司 | 667 | 667 | 100% | 90.80% | | 内蒙古电力集团公司 | 51 | 51 | 100% | 97.44% | | 其他地方电力企业 | 184 | 182 | 98.91% | 88.89% | | 增量配电企业 | 5 | 5 | 100% | 75.00% | （三）投诉热点问题 一 是 陕西、四川 等部分地区群众反映 ，部分供电企业设备运维不到位，供电半径过长、电压不稳定等问题整治不彻底， 影响用户日常生活。 （一）投诉接收情况 2025 年 8 月 ， 12398 能源监管热线平台接收投诉 2966 件。从投诉内容看，电力领域 28 ...

Core Viewpoint - The National Energy Administration emphasizes the need to strengthen electricity supply and demand monitoring, enhance energy supply security, and improve power supply service regulation to ensure stable and reliable electricity supply during peak summer demand [1] Group 1: Electricity Supply Monitoring and Regulation - The meeting highlighted the importance of monitoring and early warning for electricity supply and demand [1] - It aims to utilize market mechanisms to ensure energy supply and stabilize electricity provision during peak periods [1] - The establishment of provincial-level spot markets is being promoted, along with the implementation of a unified regulatory framework for electricity markets across the country by the end of the year [1] Group 2: Comprehensive Supervision and Regulatory Innovation - The administration plans to enhance comprehensive supervision in the electricity sector, focusing on extracting results from on-site inspections and categorizing actions such as interviews, notifications, and administrative penalties [1] - There is an emphasis on coordinating the regulation of key areas such as coal, oil, gas, and coal-fired power, while innovating regulatory methods to reduce inspection frequency and promote orderly market operations [1] Group 3: Improvement of Public Services and Energy Welfare - The new round of "access to electricity" policies will be detailed, and the handling of complaints through the 12398 hotline will be optimized [1] - Efforts will be made to address electricity supply issues in residential areas not connected to the grid and to rectify frequent power outages in specific regions [1] - The administration will strengthen daily management and training for dispatched agencies to enhance the quality and effectiveness of energy regulation [1]

Core Viewpoint - The meeting emphasized the importance of implementing the Central Committee's decisions and enhancing energy regulation to adapt to new situations and tasks, focusing on political awareness, business capabilities, work style, and collaboration [2]. Group 1: Energy Regulation Achievements - In the first half of the year, energy regulatory agencies effectively completed various tasks under the leadership of the National Energy Administration, focusing on political, economic, and social attributes of energy regulation [1]. - The meeting highlighted the progress made in establishing a unified national electricity market and optimizing the business environment for electricity consumption [1]. Group 2: Key Tasks for the Second Half - The meeting outlined the need to strengthen electricity supply and demand monitoring, ensuring stable and reliable electricity supply during peak summer periods [2]. - It was emphasized to advance the construction of provincial-level spot markets and implement a unified regulatory framework for market systems across regions [2]. - The meeting called for comprehensive regulation in the electricity sector, including administrative penalties and improving the long-term regulatory system [2]. Group 3: Training and Management - There is a focus on enhancing daily management and training for dispatched agencies to improve the quality and influence of energy regulation [2]. - The meeting included reports on the comprehensive regulation of the electricity sector and the implementation of the Central Committee's eight-point regulations [3].

根据《 12398能源监管热线投诉处理办法》和《12398能源监管热线举报处理办法》要求，现将 2025年 4 月 12398 能源监管 热线 投诉举报处理情况通报如下。 一、投诉情况 （一）投诉接收情况 二是 黑龙江 、 河北 等 部分地区群众反映， 部分 供电企业检修计划执行不严格，欠费停电管理不 规范，故障抢修恢复供电不及时 。 三是 江苏 、 辽宁 等 部分地区群众反映 ，部分 供电企业计量系统运维不到位，终端设备 、收费 系统出现故障，造成部分群众电费异常 。 二、申诉情况 （一）申诉接收情况 2025年 4 月， 12398能源监管热线平台接收投诉 1973 件。从投诉内容看，电力领域 1729 件，新能源领域 244 件。从被投诉对象看，国家电网公司 1511 件，南方电网公司 345 件，内蒙 古电力集团 33 件，其他电力企业 78 件，增量配电企业 6 件。 从投诉类别看， 主要 集中 在用 电报装、 停电抢修、电表计量等方面。 （二）投诉处理情况 能源企业应在 4 月份办结投诉 2145 件，全部在 10个工作日内办结，及时办结率100% 。 4月份 办结投诉 回访满意率 89.64 % ...