Core Points - The article highlights a successful operation at Hohhot Airport where six passengers carrying human organs were assisted to board flight DR5065, showcasing the commitment to "genuine service" [1][3][4] - The ground service team, including contractors Zhonglian Travel Service and Zhonglian Check-in, quickly switched to "wartime mode" to ensure efficient handling of the special passengers [1][4] - The entire process involved close cooperation among staff, from check-in to security and boarding, emphasizing the importance of service standards developed through repeated practice and optimization [1][4] Summary by Sections - **Service Execution**: The ground service team established a green channel for the six passengers, ensuring rapid check-in and smooth passage through security [1][3] - **Team Coordination**: Staff members were well-prepared, with service angels ready to assist and boarding staff communicating effectively with the flight crew to confirm details [1][3] - **Future Commitment**: Hohhot Airport aims to continue enhancing service quality and detail, striving to provide a warm and efficient travel experience for all passengers [4]

《中国民航报》、中国民航网 记者胡夕姮 通讯员牛媛媛 报道：4月21日，中国民用机场协会、中国民 航科学技术研究院和中国民航报社联合发布《2024年民用机场服务质量评价报告》。福州长乐国际机 场凭借"航班截载时间"的优异表现，首次获评"服务质量专项优秀机场"。这一荣誉标志着福州机场在 缩短旅客登机前等待时长、提升服务效率方面已走在全国千万级机场前列，代表着民航权威单位对福 州机场努力创造最短航班截载时间的高度认可。 由于福州机场距离市区较远，从地面服务入手、以系统性改革破解截载难题一直是机场工作人员孜孜 以求的目标。机场长期践行"真情服务"理念，将航班截载视作一项连续性、全局性的工作，着力提升 流程效率和服务品质。 为了打造行李装机"高速通道"，福州机场试行提早 5分钟预报行李数量。如遇出港行李超过2车的航 班，一线工作人员就分批次将出港行李拉至机坪装机，避免同时交接导致装载时间紧张。在值机柜 台、安检通道口、登机口等不同区域，机场设置超规行李卡控岗位，并优化超规行李二次安检流程和 晚到行李响应流程。值机员在办理托运行李手续时，须为晚到行李加挂"晚到标识"，通知行李分拣员 接收，以提升晚到行李装机概率。值得一 ...

Core Points - The 2024 Civil Airport Service Quality Evaluation Report was jointly released by the China Civil Airport Association, the Civil Aviation Science and Technology Research Institute, and the Civil Aviation News, highlighting the performance of 102 airports with annual passenger throughput exceeding 1 million [1] - Inner Mongolia Airport Group's six member airports received the Excellent Airport Service Quality Award, with Hohhot, Hulunbuir, and Tongliao airports winning for four consecutive years, and Baotou and Chifeng airports for three consecutive years [1] - The evaluation criteria required airports to rank in the top third of their category and achieve a score of 85 or above, with 35 airports recognized for their service quality [1] Company Initiatives - Inner Mongolia Airport Group focuses on customer-centric service, enhancing service management, brand value, and proactive service culture to support high-quality development [2] - In 2024, the group launched a "Civil Aviation Service Quality Improvement Year" initiative, implementing 151 service measures aimed at addressing passenger needs [2] - The group established a closed-loop management mechanism for passenger feedback, conducted 69 service risk warnings, and developed four new service training courses to improve staff capabilities [2] Achievements - The group received 57 awards in total, including the "Inner Mongolia Top 100 Brands" for its "China Service Enjoy the Prairie" brand, and was recognized as a "Benchmark Enterprise for Brand Building in Inner Mongolia" [2] - The implementation of a service empowerment mechanism led to over 1,050 instances of assistance for passengers, resulting in a 60.93% year-on-year decrease in complaint acceptance rates and a 115.21% increase in service commendations [2] - The group aims to enhance passenger experience by exploring new ideas and solutions for service quality improvement, aligning with the strategic directives of the regional government and the Civil Aviation Administration's "Genuine Service" requirements [3]