《中国民航报》、中国民航网 记者赵瑜 通讯员林俊逸 报道：中秋国庆"双节"假期圆满收官，宁波机 场"双节"期间（10月1日-10月8日）累计保障航班2706架次，日均338架次，日均同比增长5.3%；迎送旅 客41.4万人次，日均旅客量5.2万人次，较2024年日均同比增长9.1%，其中国际地区旅客2.6万人次，日 均3229人，日均同比增长15.3%，出境游客流涨幅明显。假日期间有6天客流超5.1万人，客流高峰日出 现在10月1日和10月3日，单日旅客量超5.3万人次。 服务方面，为提升旅客出行效率和便捷性，宁波机场于9月16日起执行差异化值机截载时间，国内无托 运行李航班值机截载时间缩短至计划起飞前25分钟。同时进一步优化中转流程核心指标，缩短国内最短 中转衔接时间，让旅客省时又便捷。 为应对客流高峰并提升旅客体验，机场服务设施也在持续升级。10月1日，T2阳光爱心服务中心投用， 为老、弱、病、残、孕、幼等旅客打造了温暖舒适的爱心休息空间，双节期间共服务旅客102人次。"阳 光轻松行"服务新增15家四星、五星级合作酒店，为旅客"甩掉行李"轻松出行提供更多选择。 今年假期叠加，旅客出行热情高涨，旅游度假、探 ...

Core Insights - Shanghai Airport successfully managed a total of 24.177 million passengers during the summer travel season from July 1 to August 31, 2023, marking a record high for both flight volume and passenger traffic [1] - The airport has expanded its international connectivity by adding new intercontinental routes and enhancing its Asian route network, which includes new destinations in Serbia, Morocco, Switzerland, and Japan [2] - Shanghai Airport has implemented various service enhancements to improve passenger experience, including the introduction of self-service check-in kiosks and optimized security channels for families and elderly travelers [5] Group 1 - The summer travel season saw a total of 147,000 flight takeoffs and landings, with an average of 390,000 passengers per day, setting a historical record [1] - On August 15, 2023, Shanghai Airport recorded a peak passenger flow of 421,000 in a single day, the highest in its history [1] - The airport's efforts to enhance intercontinental connections include new routes to Belgrade, Casablanca, and Geneva, as well as increased services to various Asian destinations [2] Group 2 - Shanghai Airport has improved its transfer capabilities by upgrading the transfer hall and baggage systems, and has introduced international interline services for smoother passenger transitions [2] - The airport has also implemented 24-hour security and customs services for domestic and international departures, along with new passenger amenities such as rest areas and shower facilities [2] - To accommodate the increase in foreign and family travelers during the summer, the airport has optimized its service processes, including the introduction of "love channels" for priority assistance [5][7]

Group 1 - The core idea of the news is that Chifeng Airport is enhancing passenger service quality through a comprehensive training program for various service personnel [1][2] - The training includes personalized modules designed for different job roles, focusing on service awareness, professional image, and communication skills [1][2] - The initiative aims to transform the service mindset from "I have to serve" to "I want to serve," thereby improving overall passenger satisfaction [1] Group 2 - Merchant training focuses on product display, sales techniques, and customer relationship management to enhance the shopping experience for travelers [2] - Insurance service personnel received updates on product knowledge and sales processes to provide more professional and efficient services [2] - The training for parking staff and property management personnel emphasizes vehicle guidance, environmental maintenance, and daily interactions with travelers to improve service quality [2] Group 3 - This large-scale training is a significant step for Chifeng Airport in practicing the "genuine service" philosophy, aiming for higher service standards and professional skills [2] - The airport plans to continue monitoring service quality improvements and conduct similar training sessions regularly to consolidate and optimize training outcomes [2] - The goal is to elevate the airport's service level in a competitive civil aviation market and better serve travelers and local economic development [2]

Core Viewpoint - The Xi'an Xianyang Airport is implementing the "Spark Action" to enhance service quality through immersive experience activities involving social supervisors, aiming to gather valuable feedback for service optimization [1][3]. Group 1: Experience Activity Overview - The airport organized two virtual flights (GJ071T for departure and GJ072T for arrival) to allow experience officers to comprehensively engage in key travel processes [2]. - Experience officers participated in various stages including check-in, security check, waiting, boarding, and baggage claim, assessing the quality and supply process of complimentary meals for transfer passengers [2]. Group 2: Feedback and Improvement - Experience officers provided valuable suggestions based on their observations regarding clarity of signage, practicality of facilities, smoothness of service processes, and comfort of the environment [2]. - The airport plans to systematically categorize and incorporate the feedback into its service improvement initiatives, moving towards a more mechanized and regular service supervision approach [3]. Group 3: Service Philosophy - The airport maintains a service philosophy centered on passenger experience, transitioning service management from a system-driven to an experience-driven model [3]. - The airport aims to continuously optimize service processes, enhance facilities, and improve service levels to create a smoother and more comfortable travel environment for passengers [3].

Group 1 - The core viewpoint of the articles emphasizes the proactive measures taken by Bayannur Airport to ensure safe and efficient operations during the peak travel season, focusing on employee health, cargo operations, and facility management [1][2] Group 2 - In terms of employee health, the airport has implemented strict pre-shift health monitoring, requiring self-reporting from employees, with team leaders conducting follow-up checks. Medical departments regularly monitor blood pressure and blood sugar levels, creating health records for sensitive positions [1] - For cargo operations, the airport's cargo department has initiated a process optimization, focusing on visual and risk-prevention strategies. They have collected real-life images of 12 core operational scenarios to provide dynamic guidance and have marked risk points with warning indicators [1] - Facility management includes checking operational equipment and enhancing departmental collaboration. The airport has developed flight command plans in conjunction with meteorological teams and improved communication with flight crews to ensure timely updates on weather and operational information [1] Group 3 - In passenger service, the airport has increased the number of check-in and security personnel to accommodate the rise in first-time travelers and family trips during the peak season. They have also established a dedicated service team for group travelers, offering tailored services [2] - Additional amenities such as self-service mobile charging stations, self-service storage cabinets, and convenience service boxes containing emergency and heat-relief medications have been introduced to address travelers' needs [2] - The airport plans to continue optimizing measures and enhancing collaboration to ensure safe and orderly operations during the peak season, ultimately improving the travel experience for passengers [2]

Core Points - The article highlights a heartwarming incident at Hohhot Airport, showcasing the airport's commitment to serving ethnic minority travelers, particularly first-time flyers [1][2] - The ground service department has implemented measures to enhance service for ethnic minority passengers, including bilingual guidance and personalized assistance [2] Group 1 - A Mongolian elderly woman faced difficulties at Hohhot Airport due to her unfamiliarity with the transfer process, which was addressed by a staff member who provided assistance in her native language [1] - The ground service department has established a "Pomegranate Seed" service team to offer language support and process guidance for travelers from various ethnic backgrounds [2] - The airport is focusing on improving staff awareness and capabilities in serving ethnic minority travelers through training and cultural promotion during the national policy awareness month [2]

Core Points - The article highlights a successful operation at Hohhot Airport where six passengers carrying human organs were assisted to board flight DR5065, showcasing the commitment to "genuine service" [1][3][4] - The ground service team, including contractors Zhonglian Travel Service and Zhonglian Check-in, quickly switched to "wartime mode" to ensure efficient handling of the special passengers [1][4] - The entire process involved close cooperation among staff, from check-in to security and boarding, emphasizing the importance of service standards developed through repeated practice and optimization [1][4] Summary by Sections - **Service Execution**: The ground service team established a green channel for the six passengers, ensuring rapid check-in and smooth passage through security [1][3] - **Team Coordination**: Staff members were well-prepared, with service angels ready to assist and boarding staff communicating effectively with the flight crew to confirm details [1][3] - **Future Commitment**: Hohhot Airport aims to continue enhancing service quality and detail, striving to provide a warm and efficient travel experience for all passengers [4]

Core Insights - Qingdao Airport ranked first in Cathay Pacific's 2024 Global Airport Passenger Service Satisfaction Survey, reflecting recognition from both domestic and international travelers for its service quality [1] Group 1: Service Efficiency Improvements - Qingdao Airport has implemented a paperless customs clearance service for international travelers, significantly enhancing travel efficiency by approximately 40% [3] - The airport has collaborated with various units to break down data barriers and innovate system functionalities to optimize the international passenger clearance process [3] Group 2: Service Quality Enhancements - The airport has improved signage and guidance in check-in areas, introduced differentiated signage, and established a communication mechanism with local immigration authorities to provide personalized solutions for travelers with expired or unprocessed travel documents [3] - Qingdao Airport has enhanced its "wheelchair door-to-door" service, offering comprehensive assistance to special passenger groups, ensuring they feel welcomed [3] Group 3: Recognition and Awards - In 2024, Qingdao Airport received over 70 commendation letters from various domestic and international airlines, including All Nippon Airways and Korean Air, and won more than 20 awards, such as the "All Nippon Airways 18th Quality Award for On-time Performance" and "Hainan Airlines 2024 Best Service Award" [5] - The airport aims to continue deepening cooperation with airlines to create a more efficient, warm, and human-centered travel experience for passengers [5]