Group 1 - The Beijing Consumer Association has established a comprehensive service system that has handled 930,400 consumer complaints since the last council was formed in 2017, recovering economic losses of 260 million yuan for consumers [1] - The 96315 hotline service system has been upgraded, with an average daily registration of over 425 complaints across five lines, significantly reducing complaint handling time through a closed-loop mechanism [1] - A new "green channel" for consumer dispute resolution has been launched, allowing companies to autonomously resolve nearly 20,000 complaints in 2024 with a resolution rate of 94%, thereby reducing the time and effort required for consumers to protect their rights [1] Group 2 - The Beijing Consumer Association has conducted nearly 100 comparative tests in key consumer areas, covering over 6,000 brands, which have influenced the formulation or improvement of product standards [2] - A total of 57 special investigations have been organized to address prominent issues in the consumer sector, providing references for drafting regulations such as the "Single-Use Prepaid Card Management Regulations" and the "Beijing Tourism Regulations" [2] - Consumer rights protection networks have been established across large shopping malls, tourist attractions, and communities, enhancing accessibility to consumer rights services [2]