Core Viewpoint - The article discusses the challenges faced by Baiguoyuan, a fruit retail chain, highlighting its struggle to maintain a high-end image while dealing with declining sales, franchisee losses, and consumer dissatisfaction with pricing [4][5][21]. Summary by Sections 1. Consumer Perception and Pricing Issues - Baiguoyuan's chairman emphasized a commitment to quality over consumer preferences, which has led to backlash as consumers perceive the brand as overpriced [4][5]. - Despite a strategic focus on "high cost-performance" in 2024, the chairman's statements have undermined the company's efforts [4][5]. 2. Franchisee Challenges - Franchisees are facing significant difficulties, with many reporting losses and some choosing to close their stores due to high costs and low sales [7][13]. - The company's supply chain practices, including high inventory costs and rigid pricing, have made it difficult for franchisees to operate profitably [10][12]. 3. Historical Context and Expansion - Baiguoyuan initially thrived during China's economic growth by positioning itself as a high-quality fruit retailer, rapidly expanding to over 2,600 stores [8][22]. - The company adopted a franchise model that allowed for rapid growth, but this has led to issues with quality control and franchisee profitability [17][21]. 4. Supply Chain and Operational Inefficiencies - The company's centralized supply chain model has resulted in high inventory turnover days, indicating inefficiencies in inventory management compared to competitors [18]. - Franchisees have reported high spoilage rates due to overstocking, which has further strained their finances [10][20]. 5. Market Competition and Consumer Choices - The rise of alternative retail channels, such as community group buying and e-commerce, has provided consumers with more affordable options, leading to a decline in Baiguoyuan's customer base [23][24]. - Consumers are increasingly opting for lower-priced alternatives, diminishing the perceived value of Baiguoyuan's premium pricing strategy [25]. 6. Future Outlook and Strategic Shifts - Baiguoyuan is attempting to adapt by exploring new online business models and membership strategies, but these efforts have yet to resonate with franchisees and consumers [25]. - The company must shift its focus from "educating consumers" to better aligning with consumer preferences to survive in a competitive market [25].