Core Viewpoint - The Southern Power Grid Yunnan Lincang Fengqing Power Supply Bureau is implementing multiple measures to ensure stable and safe electricity supply during the critical period of tobacco leaf harvesting and drying in Fengqing County, supporting farmers in producing profitable tobacco [1][10]. Group 1: Electricity Supply Measures - The power supply bureau is conducting detailed inspections of electricity equipment in tobacco drying houses to ensure stable power supply during peak periods [5][8]. - Staff members are actively engaging with farmers to understand their electricity needs and provide safety education on electricity usage [5][6]. Group 2: Tobacco Production Context - In 2025, Fengqing County plans to cultivate 70,000 acres of tobacco, with 96 drying points and 742 drying houses, expecting a production of 185,000 quintals and a value of 310 million yuan [10]. - The drying process is critical, as improper electricity supply can lead to spoilage of tobacco leaves, emphasizing the importance of reliable power during this period [3][5]. Group 3: Service Quality and Community Engagement - The power supply bureau is committed to providing high-quality services, reducing electricity issues, and ensuring farmers have access to safe and reliable electricity [10]. - Farmers have expressed satisfaction with the bureau's proactive service and support during the tobacco drying season [6][8].

Core Viewpoint - The company is enhancing power supply service quality and optimizing the electricity business environment through a special user visit initiative, ensuring customer electricity safety [1][2] Group 1: User Visit Initiative - The company organized a special user visit activity led by the Taihang Dawn Communist Party Service Team and Youth Assault Team to deliver quality service directly to customers [1] - A detailed visit plan was developed, with teams consisting of leadership, customer managers, area managers, and technical experts to ensure effective outreach [1] - The company implemented a stratified and targeted approach for visits, customizing plans and communication for different groups such as residential communities, small and medium enterprises, large industrial clients, and key customers [1] Group 2: Problem-Solving and Service Extension - The visiting personnel carried mobile work terminals to provide on-site answers to inquiries about electricity tariffs and handle simple business consultations [1] - For issues like low voltage and frequent outages reported by customers, immediate on-site inspections were conducted, with a system for tracking unresolved issues through dedicated logs and clear responsibilities [1] - The company also conducted comprehensive checks of customer-side electrical lines and safety devices, distributing safety and energy-saving pamphlets, and promoting the "Online State Grid" app for online service access [1] Group 3: Future Plans - The company plans to deepen the customer visit mechanism, making the visits regular and institutionalized, and will follow up on problem resolution and service quality through phone callbacks [2] - The goal is to continuously improve service levels and effectively address challenges faced by customers in their electricity usage, fostering a harmonious and mutually beneficial supply and demand relationship [2]

Core Viewpoint - The company is enhancing its power supply services through community engagement and technology, aiming to improve customer satisfaction and operational efficiency [1][2]. Group 1: Service Improvement Initiatives - The company is actively promoting its power supply hotline and the "Online State Grid" app to facilitate easier access to services for customers [1]. - The "Dawn Party Member Service Team" and "Youth Commando Team" are leading efforts to provide on-site assistance and educate customers on using digital tools for service requests [1]. - The company is utilizing innovative communication methods, such as social media and clear informational posters, to ensure customers are aware of service channels [1]. Group 2: Emergency Response and Customer Engagement - The company demonstrated its commitment to customer service by quickly responding to power outages caused by severe weather, restoring electricity within hours [2]. - The proactive approach includes sending notifications to customers about planned outages and monitoring systems for abnormal electricity usage [1][2]. - The company aims to foster a two-way communication channel with customers, enhancing the overall service experience and building trust [1].