按照中航协方面消息，相关标准将于近日向社会公开征求意见，并欢迎广大旅客和社会各界提出宝贵建 议。 据一位接近监管方的人士向《华夏时报》记者介绍，中国民航航班的"锁座"问题由来已久，最早是十多 年前部分航司将一些安全通道座位或是前排经济舱座位"明码标价"，旅客在值机时如果想要选择这些座 间距或是舒适度要强于普通经济舱的座位时，需要通过付费或是积分兑换等形式获得。"在当时就引发 了巨大争议，但因为波及面不大，而且相比较整体座位数量来说需要付费的只是少数，因此争议很快就 逐渐平息。" 但随着更多航司在近年来将更多数量的座位从此前免费选择变为付费或是积分兑换，使得乘客值机时的 选择大为减少，因此引发了新一轮的舆论风波。 2025年下半年，江苏省消费者权益保护委员会发布了一份针对10家主流航司的调查报告，调查选取了这 些航司的热门航线，模拟消费者购票和选座过程，重点考察锁座比例、区域分布和解锁机制。 该报告指出了包括国内航司存在优质座位过度锁定；解锁机制变相付费，挤压普通消费者权益；航司未 明确披露锁座规则、比例和定价标准以及运输协议中权利义务不对等，如免责条款过多，消费者权益保 障不足等一系列问题。 该报告认为，航司 ...

Core Viewpoint - The controversy surrounding Spring Airlines' alleged practice of lowering cabin temperatures to sell blankets for 15 yuan has sparked significant consumer backlash and discussions on social media, highlighting the airline's low-cost operational model and customer service issues [2][3][5] Group 1: Customer Complaints and Reactions - Passengers have expressed dissatisfaction with the airline's policy of charging for blankets, with many feeling that the cabin temperature is uncomfortably low and questioning the airline's motives [2][3] - Some consumers have shown understanding of the airline's low-cost model, noting that the ticket prices are lower than traditional carriers and that purchasing a blanket is optional [5] - The airline has received a total of 16,790 complaints on the Black Cat Complaints platform, primarily regarding unreasonable ticket change fees, baggage charges, and poor customer service [12] Group 2: Airline's Response and Business Model - Spring Airlines has firmly denied the allegations, stating that they maintain cabin temperatures within a comfortable range and that the sale of blankets has always been a paid service [5][7] - The airline's low-cost model involves eliminating traditional passenger services, which has led to a reputation for being "stingy" and has resulted in a high volume of customer complaints [7][12] - Despite the complaints, Spring Airlines remains the most profitable airline in China, with a reported revenue increase of 11.5% to 20 billion yuan and a net profit of 2.273 billion yuan in 2024 [14][16] Group 3: Revenue from Ancillary Services - The airline's ancillary revenue, which includes charges for baggage, seat selection, and in-flight meals, contributed over 600 million yuan annually, with 2024 figures reaching 1.03 billion yuan, a 14.44% increase from 2023 [16] - The company plans to continue focusing on developing ancillary revenue as a core competitive advantage in the future [16]