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告别航班“锁座”?争议多年后行业新规有望出台
Hua Xia Shi Bao· 2026-01-24 01:31
按照中航协方面消息,相关标准将于近日向社会公开征求意见,并欢迎广大旅客和社会各界提出宝贵建 议。 据一位接近监管方的人士向《华夏时报》记者介绍,中国民航航班的"锁座"问题由来已久,最早是十多 年前部分航司将一些安全通道座位或是前排经济舱座位"明码标价",旅客在值机时如果想要选择这些座 间距或是舒适度要强于普通经济舱的座位时,需要通过付费或是积分兑换等形式获得。"在当时就引发 了巨大争议,但因为波及面不大,而且相比较整体座位数量来说需要付费的只是少数,因此争议很快就 逐渐平息。" 但随着更多航司在近年来将更多数量的座位从此前免费选择变为付费或是积分兑换,使得乘客值机时的 选择大为减少,因此引发了新一轮的舆论风波。 2025年下半年,江苏省消费者权益保护委员会发布了一份针对10家主流航司的调查报告,调查选取了这 些航司的热门航线,模拟消费者购票和选座过程,重点考察锁座比例、区域分布和解锁机制。 该报告指出了包括国内航司存在优质座位过度锁定;解锁机制变相付费,挤压普通消费者权益;航司未 明确披露锁座规则、比例和定价标准以及运输协议中权利义务不对等,如免责条款过多,消费者权益保 障不足等一系列问题。 该报告认为,航司 ...
张仲麟:从业内角度说说“航班锁座”这事
Guan Cha Zhe Wang· 2025-12-09 06:18
Core Viewpoint - The Jiangsu Consumer Protection Committee has released a report indicating that domestic airlines are locking a large number of seats for online check-in and promoting paid seat selection services, which allegedly infringes on consumers' rights to fair trade and autonomy [1][3]. Group 1: Technical Aspects of Seat Locking - Airlines lock seats for various reasons, including ensuring the balance of the aircraft, as the center of gravity must be maintained within a certain range for safety and efficiency [3][5]. - The locking of seats, particularly in preferred areas such as the front rows and emergency exit rows, is a common practice among airlines to control passenger distribution and maintain aircraft stability [4][5]. - For example, in a Boeing 737-800 with an economy layout, airlines may lock the first four and last three rows to prevent an imbalance in passenger seating [5][7]. Group 2: Marketing Aspects of Paid Seat Selection - Since 2023, the overall ticket prices in China's civil aviation have been declining, while airlines are under pressure to return to profitability after significant losses during the pandemic, leading to the introduction of paid services like seat selection [12][21]. - The practice of charging for seat selection is seen as a market-driven approach to enhance revenue, as airlines lower ticket prices but seek to compensate through ancillary services [12][21]. - In contrast to domestic airlines, U.S. airlines have a more transparent pricing model for seat selection, where specific seat types are clearly priced, allowing consumers to make informed choices [13][15]. Group 3: Public Service Attributes of Airlines - The Jiangsu Consumer Protection Committee argues that airlines have a public service obligation to provide consumers with the freedom to choose their seats, as purchasing a ticket establishes a contractual relationship [19][20]. - However, it is contended that the primary obligation of airlines is to transport passengers safely to their destinations, and not necessarily to fulfill specific seat selection requests [20][21]. - The concept of public service in aviation is highlighted by the need for airlines to maintain operations in underserved areas, reflecting their social responsibility beyond mere profit motives [20][21].