Core Viewpoint - Ping An Property & Casualty Insurance Jiangsu Branch actively fulfills social responsibility by adhering to a "people-centered" service philosophy, integrating warmth into every case handling process [1] Group 1: Service Philosophy - The company emphasizes a service philosophy of "worry-free, time-saving, and cost-effective," aiming to provide professional and efficient claims support while actively demonstrating care and warmth in the insurance industry [1] - In a traffic accident case in Xuzhou, the company quickly initiated an emergency response plan, demonstrating its commitment to social responsibility by visiting the injured party's family [1] Group 2: Professional Dispute Resolution - The company utilized its professional legal and claims teams to conduct precise assessments regarding disputes over nursing fees and assistive devices, laying a foundation for efficient and proper resolution [2] - By implementing a solution that balances legal principles and human emotions, the company alleviated the anxiety of the injured party's family during the dispute resolution process [2] Group 3: Timely Financial Support - Adhering to the principle of "life first," the company pre-paid 1 million yuan to the injured party's account within three working days, preventing a financial crisis for the family [3] - The swift action received high praise from the court, with a judge noting that the company's proactive approach brought hope before legal proceedings were finalized [3] Group 4: Cost-Effective Claims Management - In the final stages of the case, the company optimized the nursing plan and carefully determined the standards for assistive devices, achieving precise and reasonable allocation of claims resources [3] - This approach not only saved the injured party's legal costs but also preserved social trust resources, demonstrating the company's commitment to effective claims management [3] Group 5: Commitment to Social Harmony - The handling of this major case exemplifies the company's "three savings" service philosophy, transforming insurance protection from mere economic compensation into a tool for stabilizing social expectations and promoting social harmony [4] - The company plans to continue its commitment to "finance for the people," leveraging technology to enhance service quality and fulfill its role as a stabilizer for society and a booster for economic development in Jiangsu [4]

Core Insights - China Life Insurance Company is actively engaging in the rural health insurance market in Guangxi, implementing innovative insurance models to address local needs and enhance accessibility for millions of insured individuals [1][3][4] Group 1: Digital Transformation in Health Insurance - The company has integrated digital solutions to streamline the claims process, significantly reducing the time for reimbursements, as evidenced by a case where funds were transferred within days [3][4] - A digital connection with the regional medical insurance fund has led to a 60% reduction in operational costs for system maintenance, showcasing the efficiency gained through technology [4] Group 2: Poverty Alleviation Insurance Initiatives - The "Four Guarantees" insurance model in Tiandeng County combines multiple insurance types to provide comprehensive coverage against poverty, including supplementary medical, accident, agricultural disaster, and anti-poverty insurance [5][7] - In 2024, the "Four Guarantees" project paid out approximately 903.66 million yuan, benefiting 1,597 individuals, demonstrating the program's impact on local communities [8] Group 3: Localized Insurance Products - The "Wo Hui Bao" insurance product in Wuming District is designed to address specific risks faced by local agricultural workers, providing coverage for accidents and major illnesses that are not covered by basic medical insurance [12][13] - As of June 2025, "Wo Hui Bao" has paid out 1.85 million yuan in claims, indicating its effectiveness in supporting local farmers and enhancing the rural social security system [14][15]

Core Viewpoint - The "Hua Yun Tea Fragrance, Health and Respect" event has successfully fostered a deeper emotional connection between customers and the Fude Life Insurance Linyi Branch, transforming from initial formality to familiarity and warmth [1][2] Group 1: Customer Engagement - The series of events has allowed customers to learn about tea culture, enhancing their knowledge about tea preparation and health benefits, thus creating a bond with the company [1] - Customers expressed feelings of being valued and appreciated, indicating that the service provided by the insurance company is as comforting as the tea itself [1] Group 2: Service Philosophy - The company aims to create a relaxing environment for customers amidst the fast-paced urban life, incorporating thoughtful details such as low-sugar snacks and comfortable seating for elderly clients [1] - The service philosophy emphasizes that the value of service lies in long-term care and attention, akin to the aging process of tea, which becomes richer over time [2] Group 3: Future Outlook - The company plans to continue using tea as a medium to enhance customer service, aiming to create lasting warmth and connection with clients through shared experiences [2]