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加速布局在线运动赛道,保险公司也要打造自己的“Keep”?
Sou Hu Cai Jing· 2025-10-26 13:09
Core Insights - Insurance companies are transitioning from traditional risk compensators to active participants in customers' daily lives through health management and fitness tracking [3][4][9] - Ping An Health Insurance has upgraded its app to "Ping An Happy Health," which quantifies health behaviors into redeemable points for insurance benefits [3][4] - Other companies like China Pacific Insurance and Zhonghong Insurance have launched similar fitness apps, indicating a collective industry shift towards integrating health and insurance services [4][10] Group 1: Industry Trends - The health insurance sector is increasingly focusing on integrating health management with insurance products, driven by the growing number of fitness participants in China, which has reached 540 million, accounting for over 38.5% of the population [5][6] - The shift towards online fitness platforms allows insurance companies to collect and analyze user data, enhancing risk assessment and product pricing [4][6] - The regulatory environment is also evolving, with guidelines promoting the integration of health management into insurance services, emphasizing prevention and proactive health management [5][9] Group 2: User Engagement and Benefits - Customers can earn points through health activities, which can be redeemed for benefits like lower deductibles and premium discounts, thus incentivizing healthier lifestyles [3][9] - The integration of fitness data into insurance models allows for the development of customized insurance products, enhancing customer loyalty and retention [9][10] - The approach aims to transform low-frequency insurance interactions into high-frequency health management engagements, increasing customer stickiness [4][9] Group 3: Challenges and Considerations - Insurance companies face challenges related to data security and compliance, particularly concerning sensitive health information [7][8] - Establishing a balance between data collection and user privacy is crucial, with recommendations for tiered data access and anonymization techniques [7][8] - Despite these challenges, the potential for creating a sustainable user relationship through integrated health and insurance services is significant [6][9]
平安健康险打造健康保险服务新体系,“平安乐健康”品牌焕新升级
Sou Hu Cai Jing· 2025-10-26 12:24
北京商报讯(记者 李秀梅)10月25日,平安健康保险股份有限公司(以下简称"平安健康险")在北京举办平安乐健康品牌焕新升级发布会。会上,平安健 康险焕新升级发布"平安乐健康"健康保险服务新体系,重磅宣布"平安健康保险"客户端迭代升级为"平安乐健康"客户端。 平安健康险党委书记、董事长朱友刚表示,平安健康险坚定贯彻"健康中国"战略和金融监管总局政策精神,通过焕新升级"平安乐健康"这一标杆之举,旨在 让每一次运动、每一次就医、每一次理赔都能沉淀为客户可增值的健康资产。同时,此举也是平安健康险践行平安集团"三省"理念的生动实践,未来将持续 为客户创造"省心、省时、又省钱"的健康美好生活。 在发布会上,平安健康险总经理助理喻宁阐释了"平安乐健康"品牌焕新的核心内涵——即打造"平安乐健康"健康保险服务新体系,推出以"平安乐健康"客户 端为核心的健康生活方式数字化平台,为客户提供省心、省时、又省钱的服务。 此外,除了为客户提供多场景的优质服务,平安健康险洞悉客户需求,将"平安乐健康"客户端升级为一个"健康生活方式数字化平台",通过数字化账户,串 联客户全周期健康旅程,将"健康行为"量化为可增值的"健康资产",形成保单、服 ...