自2月初以来，计划春节返乡的人们陆续踏上归途。为让乘客在机场、火车站打车更方便，在主管部门 和场站管理方的指导下，滴滴优化线上指引和线下引导标识，设立专属乘客候车区、滴滴车站等设施， 升级机场、火车站用车体验，助力提升春运期间换乘接驳效率。 春运期间，滴滴还在全国超100座热门机场、火车站，设立网约车引导员，为用户提供路线指引、叫车 流程讲解、快速找到上车点等志愿服务。网约车引导员将覆盖节前和节后的枢纽出行高峰，让归乡、返 工的路上都能享受舒心、妥帖的服务。 截至目前，在各地主管部门的指导和支持下，滴滴已在全国165个城市的313座机场、火车站升级体验优 化措施。滴滴也将持续积极拓展机场、火车站的服务能力，携手更多合作伙伴，为用户提供更优质的出 行体验保障。 如司机还未到达上车点，旅客可以先前往滴滴专属乘客候车区稍事休息，等候司机接驾。候车区配备休 息座椅，部分候车区还配备充电、Wi-Fi等生活服务。滴滴在北京首都国际机场、深圳宝安国际机场、 厦门高崎国际机场、杭州东站等全国多座机场、火车站，均设立专属乘客休息区，未来还将推进设立更 多休息区，让用户等车更便捷、更从容。 等车休息期间，旅客朋友可通过休息室内网 ...

Core Insights - The demand for intercity ride-hailing services during the Spring Festival is expected to increase by 45% compared to pre-Spring Festival levels, with a 40% rise in demand for rides to major transportation hubs like airports and train stations [1] Group 1: Service Enhancements - Didi has optimized online guidance and offline signage at airports and train stations to improve the user experience, including the establishment of dedicated passenger waiting areas and Didi stations [1] - The Didi app now features automatic location detection for users at airports and train stations, along with step-by-step walking guidance to the designated pick-up points [2] - Dedicated waiting areas equipped with seating, charging stations, and WiFi have been set up at major airports and train stations to enhance passenger comfort while waiting for their rides [6] Group 2: Innovative Features - Users can check the arrival status of their drivers through screens in the waiting areas, and some locations have implemented a "find the car" system using LED screens for vehicle identification [9] - Didi has deployed ride-hailing guides at over 100 popular airports and train stations to assist users with route guidance and the ride-hailing process during peak travel times [12] Group 3: Booking and Rental Services - Didi offers a "book a ride" or "airport transfer" service through its app, allowing users to input flight numbers for timely driver arrivals [14] - The company has expanded its charter services to 226 popular routes across 55 cities, and introduced enhanced rental services with guarantees and promotional activities [14] - Didi has implemented experience optimization measures in 313 airports and train stations across 165 cities, aiming to continuously improve service capabilities [14]