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骑手评价用户和骑手屏蔽用户功能
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澎湃漫评|骑手可屏蔽顾客意味着什么
Sou Hu Cai Jing· 2025-10-13 20:43
骑手可屏蔽顾客意味着什么 据媒体报道,美团已在晋江、绍兴等7个城市试点上线了骑手评价用户和骑手屏蔽用户功能,订单结束后的48h内可在订单页评价用户。这无疑 改变了以往只有顾客可以评价骑手的单向规则,促进双方权益对等,让平台治理更加公平、透明,也赢得不少网友点赞。 以往,由于一些顾客的非理性要求和极端言行,经常会引发与骑手的矛盾纠纷,有的甚至故意刁难骑手,骑手迫于平台规则,也不得不接单。 也因此,"骑手的崩溃时刻"常成为热点话题。 有了屏蔽和评价用户的功能后,骑手如果遇到辱骂、故意恶评、恐吓威胁等行为,便可通过该功能最大程度降低这些行为对自己的影响。这一 功能的开发与普及,也可以让更多消费者认识到,对服务行业的劳动者多一些理解和尊重,才能给自己带来便利。(图/蒋立冬 文/与归) ...
美团试点:骑手可“拉黑”顾客
Guan Cha Zhe Wang· 2025-10-13 10:11
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Features and User Interaction - The new feature enables riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. - The introduction of this feature is seen as a significant step towards establishing a two-way evaluation and trust mechanism, enhancing riders' dignity and voice [2]. Group 2: Industry Impact and Service Optimization - If widely adopted, this feature could lead to further optimization of service rules in the local life service sector, balancing interests among various stakeholders and fostering a healthier platform ecosystem [2]. - Meituan has implemented several protective policies for riders this year, including the cancellation of penalty fees for late deliveries and the introduction of a pension insurance subsidy [3][4]. - The company aims to create a more equitable and humane incentive mechanism, shifting from negative penalties to positive incentives for riders [3][4]. Group 3: Financial Insights - In May, Meituan disclosed that the average monthly income for high-frequency riders ranged from 7,230 to 10,100 yuan, with skilled riders in major cities earning up to 12,593 yuan [3].