Core Viewpoint - The article discusses the complex dynamics of public relations in the marketing landscape, highlighting a recent conflict involving the restaurant chain Xibei and its marketing partner Huayi Huayi, emphasizing the challenges and strategies in navigating public perception and brand reputation [3][5]. Group 1: Incident Overview - Xibei recently faced public scrutiny but was able to recover and improve its reputation through employee salary increases and effective management [5][16]. - The conflict reignited when Huayi Huayi's founder, Hua Shan, publicly defended Xibei, framing it as a victim of online attacks, which drew criticism from internet personality Luo Yonghao [5][18]. - Luo's response to the situation, which included a threat to release recordings if no apology was made, ultimately shifted the focus back to Xibei, allowing it to emerge as a perceived winner in the public narrative [10][20]. Group 2: Xibei's Position - Xibei has been able to leverage the situation to enhance its brand image, positioning itself as a sincere and customer-focused company amidst the controversy [21][22]. - The brand's strategy of focusing on product quality and customer satisfaction aligns with consumer expectations in an era of information overload and frequent disputes [21][22]. - The public's reaction to Luo's endorsement of Xibei's recent improvements indicates a shift towards valuing authenticity and accountability over idealized brand images [21][22]. Group 3: Huayi Huayi's Role - Huayi Huayi is known for its unique marketing strategies, combining traditional cultural elements with modern branding techniques, which have garnered both praise and criticism [25][27]. - The agency's approach has led to significant financial investments from clients seeking effective marketing solutions, but it has also faced backlash for its design choices and perceived lack of originality [27]. - The ongoing conflict with Luo highlights the need for Huayi Huayi to adapt its public relations strategies to maintain relevance in a rapidly changing marketing environment [27][28].

Core Viewpoint - The company "San Zhi Yang" has faced significant penalties and a loss of followers due to the "Mooncake Gate" incident, but it has now been allowed to resume operations after a six-month rectification period [3][4][5]. Summary by Sections Company Penalties and Rectification - San Zhi Yang has paid fines totaling 68.9495 million yuan and compensation of 27.7785 million yuan due to the incident [3]. - The company has undergone a comprehensive evaluation by local authorities and has met the requirements for resuming operations [3][5]. Impact on Followers and Revenue - During the 180-day suspension, the follower count for the main influencer, "Crazy Xiao Yang," dropped from 120 million to 107.7 million, a loss of over 12 million followers [4]. - Despite the loss, the impact on revenue may not be as severe as anticipated, as the influencer's annual net income in 2023 was 3.2123 billion yuan, leading to potential losses exceeding 1.6 billion yuan during the suspension [4][5]. Future Prospects and Recovery Strategies - The local government's decision to allow the company to continue operations is seen as a positive sign for the recovery of San Zhi Yang and its associated business ecosystem [6][10]. - The company has committed to improving brand partnerships, increasing self-operated product ratios, and enhancing content review processes to regain consumer trust [12]. - Strategies for a successful relaunch include a public apology, significant discounts on popular products, and careful communication to avoid further reputational damage [12]. Recognition and Achievements - Despite the setbacks, San Zhi Yang has received numerous accolades, including being named an "Excellent Private Enterprise in Anhui Province" and achieving over 450 million yuan in taxes paid in 2023 [11].