（曾浩洋 贵阳日报融媒体记者 张梅） （《贵州23个心理热线座席 织牢心灵防护网》由贵阳日报为您提供，转载请注明来源，未经书面授权 许可，不得转载或镜像。） 转自：贵州日报 本报讯 自2025年4月20日贵州省"12356"心理援助热线全面开通以来，由贵州省第二人民医院牵头搭建 的专业心理服务通道，以规范网络、专业团队和全链条模式，科学规划23个热线座席，筑牢覆盖城乡的 心理健康防线。 据了解，当前一些人群因学习压力、人际关系、职场适应、人生规划等存在不同程度心理困扰，面对这 类人群的心理健康需求，全省"12356"热线持续优化升级。热线实行"省级+市州"双线服务机制：省级组 建近40人的志愿者核心团队，吸纳心理学专业师生、社会工作者及医护人员无偿参与接线；市州整合当 地精神专科医院资源，由临床医师兼任接线员，实现诊疗与咨询无缝衔接。贵州省第二人民医院建立全 流程培训督导体系，开通前开展系统业务培训，运营中每月组织案例研讨与专业督导，既强化接线人员 情绪疏导、危机干预能力，也为一线人员提供心理支持。 ...

Group 1 - The core viewpoint emphasizes the importance of mental health services and the integration of technology, such as big data and AI, to enhance psychological assessments and interventions [1][2][4] - The "Qiming Psychological Cloud Platform," developed by Dongfang Qiming Psychological Health Research Institute, allows for personalized psychological profiles and timely professional support for students [1] - The Chinese government has prioritized mental health, designating 2025-2027 as the "Pediatric and Mental Health Service Years" and establishing a national psychological assistance hotline that has served approximately 500,000 people [1] Group 2 - The application of wearable devices for smart sleep monitoring and AI digital humans for psychological support is being explored to enhance mental health services [2] - The scope of mental health services is expanding into various aspects of social life, including community and elder care settings, as seen in the sandplay therapy sessions for elderly individuals [3] - The development of a comprehensive mental health service network aims to cover all life stages, reflecting societal progress in mental health awareness and support [4]

Core Insights - The article highlights the establishment and operation of the "12356" psychological assistance hotline in Beijing, which aims to provide accessible mental health support to the public, reflecting a growing emphasis on mental health services in China [1][2][3]. Summary by Sections Introduction - The "12356" hotline was initiated to address mental health issues, with a focus on providing timely support and reducing stigma around seeking help [1]. Hotline Operations - As of November 15, 2023, the hotline has received over 38,000 calls since its launch on January 1, 2023, indicating a significant public engagement with mental health services [2][5]. - The hotline connects various existing local psychological assistance hotlines, allowing for a unified national service [2]. Service Structure - The hotline operates 24/7 with 17 professional seats managed by qualified mental health professionals, ensuring timely and anonymous support for callers [3][4]. - Callers undergo risk assessments to identify any self-harm or suicidal tendencies, followed by emotional support and guidance [4][5]. User Demographics - Female callers account for 61.8% of the total calls, with the age group of 30 to 44 years being the most represented [5]. - The hotline has seen a fourfold increase in call volume compared to the previous hotline, indicating a growing awareness and acceptance of mental health issues [5]. Training and Quality Improvement - Continuous training programs for hotline staff are in place to enhance service quality, focusing on skills necessary for effective communication and crisis management [6][8]. - The introduction of an intelligent management platform allows for better tracking of caller data and service quality assessments [7]. Emergency Response - The hotline has established protocols for handling high-risk situations, including collaboration with local law enforcement to ensure the safety of callers in crisis [8][9]. Challenges and Future Directions - The hotline faces challenges such as high call volumes during peak hours and a shortage of staff, prompting discussions on recruiting volunteers and optimizing resource allocation [11][12]. - Measures are being taken to address prank calls and improve overall call efficiency, ensuring that genuine requests for help are prioritized [12][13].

Core Insights - The "12356" psychological assistance hotline has received over 38,000 calls as of November 15, indicating a significant demand for mental health support [1] - The hotline's popularity is attributed to its accessibility, confidentiality, and professionalism, which collectively enhance public engagement with mental health services [2] - The establishment of the hotline marks a significant step in building a social psychological service system, aligning with the national theme of "Everyone enjoys mental health services" [2] Accessibility - The hotline's easy-to-remember number and free calls lower the barriers for individuals seeking help, promoting equitable access to psychological services [2] Confidentiality - The anonymous nature of the hotline provides a safe space for individuals to discuss their mental health issues without fear of stigma, encouraging more people to seek timely intervention [2] Professionalism - Hotline operators possess professional backgrounds in mental health, enabling them to accurately identify issues and provide effective assistance [2] System Improvement - To enhance the hotline's effectiveness, there is a need for a stable and professional workforce, including training and volunteer integration, to ensure reliable support during critical times [3] - Increasing public awareness about the hotline's purpose and value can help reduce irrelevant inquiries and direct resources to those in genuine need [3] - A collaborative support system is essential for addressing complex psychological issues, ensuring that high-risk calls receive prompt and precise assistance [3] Social Impact - Mental health is crucial for individual well-being and societal harmony, emphasizing the importance of accessible psychological services for all [3]

Core Insights - The article highlights the establishment and operation of the "12356" psychological assistance hotline in China, emphasizing its role in providing mental health support to the public [1][2][3] Group 1: Hotline Overview - The "12356" hotline was launched to unify various psychological assistance services under one number, enhancing accessibility for individuals seeking help [3][5] - As of November 15, 2023, the hotline has received over 38,000 calls, with a significant increase in call volume compared to the previous hotline number [5][11] - The hotline operates 24/7, staffed by qualified mental health professionals, ensuring timely support for callers [4][6] Group 2: User Demographics and Call Statistics - Female callers account for 61.8% of the total calls, while male callers make up 38.2%, with the age group of 30 to 44 years being the most represented [5] - The primary issues reported by callers include personal relationships, family dynamics, and career development [5] Group 3: Service Quality and Training - Continuous training programs for hotline staff are implemented to enhance service quality, focusing on skills necessary for effective communication and psychological support [6][11] - The introduction of an intelligent management platform allows for better tracking of caller information and emotional states, improving the response strategies of the hotline staff [7] Group 4: Emergency Response and Collaboration - The hotline has established protocols for handling high-risk situations, including collaboration with local police to ensure the safety of callers in crisis [8] - The hotline aims to improve its operational efficiency by integrating emergency response mechanisms into its service framework [8] Group 5: Challenges and Future Directions - The hotline faces challenges such as high call volumes during peak hours and a shortage of staff, prompting discussions on recruiting volunteers and optimizing resource allocation [11][12] - Efforts are underway to mitigate the impact of nuisance calls, which constitute over 30% of incoming calls, by implementing technical restrictions and public awareness campaigns [12]

Core Viewpoint - The evolution of AI in mental health care is transitioning from basic algorithmic interactions to advanced models capable of emotional understanding, but ethical and safety challenges remain [1][5][16] Group 1: AI Development in Mental Health - AI has progressed from simple rule-based systems like ELIZA to sophisticated models that aim to empathize with users [1] - The market for mental health services in China is projected to reach 10.41 billion yuan by 2025, driven by increasing awareness and the growth of online platforms [3] - The introduction of generative AI is seen as a pivotal moment for making mental health services more accessible and supportive [5] Group 2: Clinical Challenges and AI Limitations - There is a call for strict limitations on AI providing direct behavioral advice to patients due to technical shortcomings [2][10] - The complexity of diagnosing mental health issues, which lack biological markers, poses significant challenges for AI applications [6][10] - AI tools can offer low-cost, scalable solutions for initial emotional understanding, but they cannot replace human therapists [7][8] Group 3: Ethical Considerations and Risks - The phenomenon of "hallucination" in AI, where it generates plausible but incorrect information, is particularly concerning in mental health contexts [9][10] - There is a need for AI systems to maintain transparency and accountability in their recommendations to avoid potential harm [10][11] - The ethical implications of data usage and privacy in AI applications for mental health are critical, as users must have control over their data [16] Group 4: Future Directions for AI in Mental Health - The industry is moving towards specialized, multi-modal AI systems that can better understand and respond to individual patient needs [12][14] - AI should evolve from general models to those that can integrate various data types, including behavioral and physiological signals [14] - The ultimate goal for AI in mental health is to bridge the gap between patients' subjective experiences and societal expectations, enhancing understanding and support [15][16]

Core Insights - The "Mind Art Exhibition" held from October 6 to October 10 coincides with World Mental Health Day, attracting over ten thousand visitors who participated in a collaborative painting activity [3][4] - JD Health, in collaboration with Wuhan University People's Hospital and Wuhan Mental Health Center, unveiled a large-scale community artwork titled "Free Heart," symbolizing a joint effort to promote mental health awareness and services [3][4] - The initiative represents an innovative approach to mental health services, emphasizing accessibility and community involvement through art and professional support [3][4] Company Initiatives - JD Health has established a comprehensive mental health service platform, featuring over 6,000 specialized doctors and 2,000 certified psychological counselors, offering services such as online psychological screening, assessments, consultations, and follow-ups [4] - The company aims to deepen collaborations with medical institutions, focusing on building a "famous doctors and hospitals" knowledge-sharing network, expanding "art therapy" services, and creating innovative academic platforms [4] - JD Health is committed to being a strong advocate for mental health, striving to make mental health services more understandable, accessible, and affordable for the public [4]

Core Viewpoint - The theme for World Mental Health Day 2023 is "Everyone enjoys mental health services," highlighting the importance of accessible mental health care for all individuals [1] Group 1: Mental Health Services in Guangdong - Guangdong Province has significantly increased investment in mental health services, establishing a comprehensive psychological health service system that covers urban and rural areas [1] - A three-tiered prevention and treatment network has been developed, led by the provincial mental health center, supported by specialized hospitals at the city level, and integrated with county-level hospitals and grassroots medical institutions [1] - There are currently 1,468 medical institutions providing mental health services in the province, with 462 psychological outpatient clinics and 131 sleep clinics established [1] Group 2: Workforce and Treatment Innovations - The number of psychiatrists and nurses has exceeded the targets set in the 14th Five-Year Plan, with nearly 3,000 dedicated professionals working at the grassroots level to support patients with severe mental disorders [1] - A long-term treatment guarantee mechanism has been implemented, including an innovative "one-stop" free treatment model for long-acting injections, benefiting nearly 45,000 disadvantaged patients [1] Group 3: Community Mental Health Initiatives in Guangzhou - All grassroots medical institutions in Guangzhou have established mental health outpatient clinics, and community psychological assistance service stations are being developed [2] - The "Sunshine Sui Xin" mental health initiative has been included in Guangzhou's ten key public health projects, aiming to establish mental health service centers at the city and district levels [2] - The Guangzhou Health Commission plans to mobilize social forces to create a collaborative framework involving government, departments, and community participation to enhance mental health services [2] Group 4: Awareness and Prevention of Depression - Depression is identified as a common mental illness with biological and psychosocial causes, emphasizing that it is not a personal flaw or character issue [2] - Key preventive measures for depression include maintaining a regular routine, balanced diet, physical activity, social support, self-regulation, and having personal interests [2][3] - Early identification and intervention are crucial, with specific warning signs such as persistent insomnia, irritability, and unexplained crying needing prompt medical evaluation [3]

Core Points - The theme of the World Mental Health Day 2025 promotional event is "Everyone enjoys mental health services" [1] - The event was held in Beijing on October 10, featuring promotional videos, thematic presentations, and stage performances [1] - A theme initiative was launched with the slogan "Eliminate prejudice with support, convey warmth with services" [1] Summary by Categories Event Overview - The World Mental Health Day 2025 promotional event took place in Beijing on October 10 [1] - Various activities included promotional videos, thematic presentations, and stage performances [1] Key Messages - The central theme emphasizes the importance of universal access to mental health services [1] - The initiative aims to combat stigma and promote supportive mental health services [1]

Core Points - The National Health Commission has issued a standard for hypertension prevention and management in primary healthcare institutions, effective from March 1, 2026 [1] - The standard applies to various primary healthcare facilities, including township hospitals and community health service centers, focusing on adult hypertension management [1] Group 1: Equipment and Drug Requirements - All primary healthcare institutions must be equipped with upper-arm electronic blood pressure monitors, height and weight scales, and measuring tapes, with regular calibration of blood pressure monitors [1] - Community health service centers and township hospitals are required to have additional diagnostic equipment, including blood routine analyzers, urine routine analyzers, biochemical analyzers, and electrocardiograms [1] - At least five categories of antihypertensive drugs must be available: ACE inhibitors, angiotensin II receptor blockers, dihydropyridine calcium channel blockers, thiazide diuretics, and beta-blockers [1] Group 2: Screening and Lifestyle Management - Hypertension screening should occur through routine consultations, health check-ups, and community screenings, with blood pressure measured annually for adults aged 18 and above [1] - For diagnosed hypertension patients, continuous lifestyle guidance is recommended, including dietary adjustments, weight control, regular exercise, smoking cessation, alcohol moderation, stress reduction, and healthy sleep [2] - Medication should be tailored to individual patient needs, aiming for stable blood pressure control within three months, with the option to incorporate clinically supported traditional Chinese medicine [2]