12356心理援助热线

Search documents
听见你心里的声音
Ren Min Ri Bao Hai Wai Ban· 2025-08-20 23:28
Core Points - The establishment of the national psychological assistance hotline 12356 marks a significant step in providing unified mental health support across China, allowing individuals to access professional help easily [4][13] - The hotline serves as an emotional buffer for callers, enabling them to express their feelings and receive understanding and support without judgment [6][10] - The hotline has become a crucial part of the healthcare system, acting as a front-line resource for mental health support and connecting individuals to further services when needed [8][14] Summary by Sections Hotline Overview - The 12356 psychological assistance hotline was officially launched on May 1, 2025, under the guidance of the National Health Commission, providing a standardized service across the country [4][13] - The hotline replaces a fragmented system with a single, easy-to-remember number, enhancing accessibility for the public [13] User Experience - Callers like Cheng Ying have found the hotline to be a safe space for expressing emotions, leading to personal growth and improved mental well-being [6][8] - The hotline is not just about providing immediate solutions but about helping individuals understand their feelings and empowering them to take steps towards recovery [10][12] Operational Insights - Call center operators undergo extensive training in emotional recognition, crisis intervention, and response techniques to effectively assist callers [10][12] - The hotline has seen a high volume of calls, with operators handling diverse emotional issues, including significant concerns like postpartum depression [14] Future Developments - The hotline aims to integrate with other healthcare services and expand its reach by collaborating with educational institutions and social organizations to create a comprehensive mental health support network [15]
国家卫健委的“八件实事”:“兜底”之后,如何“托举”?
第一财经· 2025-07-19 03:00
Core Viewpoint - The article discusses the progress made by China's health system in implementing eight key health service projects aimed at improving public health and well-being by 2025, as outlined by the National Health Commission [1][2]. Group 1: Pediatric Services - The establishment of pediatric services has expanded significantly, with 98% of county hospitals and 80% of township health centers now offering pediatric care, creating a 15-minute access circle for pediatric services in county areas [3]. - Quality improvements in pediatric care include the establishment of a joint consultation system and the integration of traditional Chinese medicine into pediatric treatment, reducing average waiting times to under 30 minutes [3]. Group 2: Mental Health Services - The scale of mental health issues in China is significant, with 280 million people affected, yet only 24% of those with depression seeking professional help [5]. - The launch of the "12356" psychological assistance hotline has resulted in 500,000 calls, with a daily average of 125 calls, highlighting the urgent need for mental health support [6]. - Legislative measures in Shandong province have institutionalized mental health services, with 97% of counties establishing student mental health centers and a 100% coverage of psychological services in higher education institutions [6]. Group 3: Dialysis Services - The number of dialysis patients in China has increased significantly, with a total of 1.183 million patients, including 1.027 million on hemodialysis [7]. - Local governments have invested in dialysis equipment and optimized healthcare policies, resulting in a local treatment rate for dialysis patients rising from 0% to 92% in certain counties [8][9]. Group 4: Data Sharing and Interoperability - A data-sharing system has been established in Shandong, allowing 1,049 medical institutions to share 9.48 million test results, reducing redundant testing costs by approximately 320 million yuan [10]. - The scope of shared testing has expanded from 200 to 429 items, with ongoing efforts to enhance cross-province medical data sharing [10][11].
焦虑失眠、心理压力大?国家卫健委答21:打12356
2 1 Shi Ji Jing Ji Bao Dao· 2025-07-18 08:46
Core Points - The National Health Commission of China introduced four key areas of progress in public health services, including pediatric services, mental health services, mutual recognition of inspection results, and county-level dialysis services [1][2] - As of June 2025, 1,877 tertiary and 2,936 secondary public hospitals are providing pediatric services [1] - Mental health services have expanded, with 330 prefecture-level cities and 86 districts in direct-controlled municipalities offering psychological outpatient services, and 324 prefecture-level cities providing sleep disorder services [1] - The "12356" mental health hotline has been established across all 31 provinces, receiving 500,000 calls since its launch on May 1 [2] - A total of 4,664 mental health lectures have been conducted nationwide, reaching over 900,000 people [2] - Mutual recognition of inspection results has been implemented in 312 prefecture-level cities, with clinical testing and radiology quality control centers covering 97.8% and 93.6% of city-level centers, respectively [2] - Dialysis services are available in 1,614 counties with populations over 100,000, with ongoing efforts to equip and train remaining counties [2] Case Studies - A case highlighted the hotline's role in helping a young woman manage anxiety and regain confidence through professional guidance and emotional support [3] - Another case demonstrated the hotline's effectiveness in crisis intervention, where a male caller expressing suicidal thoughts was successfully rescued through immediate assessment and coordinated emergency response [4] - These cases illustrate the dual role of the "12356" hotline as a mental health guardian and life saver for urban residents [4]
开通3个多月接听电话2万多个 一条热线的心灵守护
He Nan Ri Bao· 2025-07-09 23:31
Core Viewpoint - The "12356" psychological assistance hotline has been established in Henan province to provide 24-hour support for individuals facing mental health crises, successfully receiving over 20,000 calls in just three months, highlighting its role as a crucial bridge for resolving psychological difficulties [1][3][4]. Group 1: Hotline Overview - The hotline "12356" was launched on March 20, 2023, across 17 cities in Henan, designed to be a free and accessible resource for mental health support [1][7]. - The hotline operates with a team of 135 professionals, including psychiatrists, nurses, and psychological counselors, providing a structured crisis intervention system [3][4]. - The hotline's primary focus is on emotional relief and crisis intervention, with call durations typically lasting 30 minutes, and extended for serious cases [3][4]. Group 2: User Demographics and Issues - The hotline has seen a higher number of female callers compared to male, with unmarried individuals making up a significant portion of the users [4]. - The most common issues reported include mental health problems (23%), relationship and family issues (22%), and general information inquiries (19%) [4]. - Anxiety and agitation (35%), sadness and depression (29%), and feelings of hopelessness (9%) are the primary emotional concerns expressed by callers [4]. Group 3: Special Focus on Youth - Youth have emerged as a significant demographic, accounting for 27% of the hotline's calls, with many parents reluctant to seek treatment for their children's psychological issues [6]. - Common problems faced by youth include academic pressure, family conflicts, and interpersonal relationships, which can lead to serious mental health concerns if not addressed promptly [6]. - The hotline aims to provide immediate psychological first aid, while long-term treatment requires referral to professional institutions [6]. Group 4: Future Developments - The hotline is seen as a starting point for ongoing mental health support, with plans for continued development and management to enhance service quality and efficiency [6]. - The Henan provincial health authority emphasizes the importance of mental health awareness and training to ensure that every call for help receives a timely response [6].
气温升高易烦躁,这些护“心”之法请收好
Zhong Guo Qing Nian Bao· 2025-05-27 01:07
Group 1 - The article emphasizes the importance of mental health during the Xiaoman solar term, highlighting the need for emotional regulation and stress management as temperatures rise [1] - The National Health Commission has launched the "12356" psychological assistance hotline across 31 provinces to provide accessible mental health services [1] - Traditional Chinese medicine suggests that maintaining a balance of Yang and Yin is crucial for sleep quality, recommending soothing activities and regular routines to calm the mind [1][2] Group 2 - Specific acupressure techniques are recommended for alleviating anxiety and sleep issues, including pressing the Baihui, Fengchi, and Jianjing acupoints [2] - The article discusses the rising concern over children's mental health, particularly regarding learning difficulties and the impact of parental pressure on their emotional well-being [3] - Dietary recommendations during the Xiaoman period include avoiding cold foods to protect Yang energy and consuming seasonal vegetables that help clear heat and alleviate summer discomfort [3]
记者手记:你好,“12356”心理援助热线
Xin Hua Wang· 2025-05-09 01:10
Core Viewpoint - The "12356" psychological assistance hotline is being established across all provinces in China by May 1, 2025, to provide mental health support and address rising emotional distress among the population [1][2]. Group 1: Hotline Operations - The hotline operates 24/7, with an average of 40 calls received daily, focusing on issues such as family conflicts, emotional distress, and anxiety [1]. - Each call lasts approximately 45 minutes to 1 hour, with trained counselors providing support and guidance [1]. - The hotline staff includes psychological therapists and trained mental health professionals who undergo specialized training before taking calls [2]. Group 2: Growth and Development - There are currently over 500 hotlines and approximately 8,000 hotline counselors nationwide, indicating a significant expansion in mental health support services [2]. - The hotline's call volume is experiencing explosive growth, highlighting the increasing demand for immediate emotional support [3]. - Future plans include enhancing infrastructure, personnel training, and developing an information technology platform to improve service delivery [2].
“12356”:这条“没事儿”热线能帮你什么?
Xin Hua Wang· 2025-05-08 04:09
Core Viewpoint - The establishment of the "12356" psychological assistance hotline aims to provide accessible mental health services across China, enhancing public awareness and support for mental health issues [1][3][8]. Group 1: Hotline Overview - The "12356" hotline was launched on May 1, 2023, as a unified national psychological assistance service, coordinated by the National Health Commission and the Ministry of Industry and Information Technology [1][3]. - By May 1, all 31 provinces in China had opened the "12356" hotline, with over 500 lines and approximately 8,000 hotline counselors available [3][4]. - The hotline has seen a significant increase in call volume, with the Guangzhou hotline receiving 192 calls over the five-day "May Day" holiday [3][4]. Group 2: Service Impact - The hotline has been effective in crisis situations, with reports of successful interventions, such as a case where a distressed student was saved after a suicide attempt [3][4]. - In Beijing, the hotline has received over 15,000 calls since its launch, primarily from individuals aged 18 to 45, addressing issues like family conflicts and workplace stress [4][6]. Group 3: Challenges and Limitations - The hotline faces challenges such as low connection rates and high call volumes, leading to difficulties in reaching counselors during urgent times [6][7]. - Many hotline counselors experience high stress and burnout due to the demanding nature of the work, which often involves long calls and emotional strain [7][8]. Group 4: Future Improvements - Plans are in place to enhance service quality by increasing the number of available counselors and improving the integration with other emergency services [8][10]. - The National Health Commission is working on expanding mental health service capacity, with a focus on proactive prevention rather than reactive intervention [10][11].