（曾浩洋 贵阳日报融媒体记者 张梅） （《贵州23个心理热线座席 织牢心灵防护网》由贵阳日报为您提供，转载请注明来源，未经书面授权 许可，不得转载或镜像。） 转自：贵州日报 本报讯 自2025年4月20日贵州省"12356"心理援助热线全面开通以来，由贵州省第二人民医院牵头搭建 的专业心理服务通道，以规范网络、专业团队和全链条模式，科学规划23个热线座席，筑牢覆盖城乡的 心理健康防线。 据了解，当前一些人群因学习压力、人际关系、职场适应、人生规划等存在不同程度心理困扰，面对这 类人群的心理健康需求，全省"12356"热线持续优化升级。热线实行"省级+市州"双线服务机制：省级组 建近40人的志愿者核心团队，吸纳心理学专业师生、社会工作者及医护人员无偿参与接线；市州整合当 地精神专科医院资源，由临床医师兼任接线员，实现诊疗与咨询无缝衔接。贵州省第二人民医院建立全 流程培训督导体系，开通前开展系统业务培训，运营中每月组织案例研讨与专业督导，既强化接线人员 情绪疏导、危机干预能力，也为一线人员提供心理支持。 ...

Core Insights - The article highlights the establishment and operation of the "12356" psychological assistance hotline in Beijing, which aims to provide accessible mental health support to the public, reflecting a growing emphasis on mental health services in China [1][2][3]. Summary by Sections Introduction - The "12356" hotline was initiated to address mental health issues, with a focus on providing timely support and reducing stigma around seeking help [1]. Hotline Operations - As of November 15, 2023, the hotline has received over 38,000 calls since its launch on January 1, 2023, indicating a significant public engagement with mental health services [2][5]. - The hotline connects various existing local psychological assistance hotlines, allowing for a unified national service [2]. Service Structure - The hotline operates 24/7 with 17 professional seats managed by qualified mental health professionals, ensuring timely and anonymous support for callers [3][4]. - Callers undergo risk assessments to identify any self-harm or suicidal tendencies, followed by emotional support and guidance [4][5]. User Demographics - Female callers account for 61.8% of the total calls, with the age group of 30 to 44 years being the most represented [5]. - The hotline has seen a fourfold increase in call volume compared to the previous hotline, indicating a growing awareness and acceptance of mental health issues [5]. Training and Quality Improvement - Continuous training programs for hotline staff are in place to enhance service quality, focusing on skills necessary for effective communication and crisis management [6][8]. - The introduction of an intelligent management platform allows for better tracking of caller data and service quality assessments [7]. Emergency Response - The hotline has established protocols for handling high-risk situations, including collaboration with local law enforcement to ensure the safety of callers in crisis [8][9]. Challenges and Future Directions - The hotline faces challenges such as high call volumes during peak hours and a shortage of staff, prompting discussions on recruiting volunteers and optimizing resource allocation [11][12]. - Measures are being taken to address prank calls and improve overall call efficiency, ensuring that genuine requests for help are prioritized [12][13].

Core Insights - The "12356" psychological assistance hotline has received over 38,000 calls as of November 15, indicating a significant demand for mental health support [1] - The hotline's popularity is attributed to its accessibility, confidentiality, and professionalism, which collectively enhance public engagement with mental health services [2] - The establishment of the hotline marks a significant step in building a social psychological service system, aligning with the national theme of "Everyone enjoys mental health services" [2] Accessibility - The hotline's easy-to-remember number and free calls lower the barriers for individuals seeking help, promoting equitable access to psychological services [2] Confidentiality - The anonymous nature of the hotline provides a safe space for individuals to discuss their mental health issues without fear of stigma, encouraging more people to seek timely intervention [2] Professionalism - Hotline operators possess professional backgrounds in mental health, enabling them to accurately identify issues and provide effective assistance [2] System Improvement - To enhance the hotline's effectiveness, there is a need for a stable and professional workforce, including training and volunteer integration, to ensure reliable support during critical times [3] - Increasing public awareness about the hotline's purpose and value can help reduce irrelevant inquiries and direct resources to those in genuine need [3] - A collaborative support system is essential for addressing complex psychological issues, ensuring that high-risk calls receive prompt and precise assistance [3] Social Impact - Mental health is crucial for individual well-being and societal harmony, emphasizing the importance of accessible psychological services for all [3]

Core Insights - The article highlights the establishment and operation of the "12356" psychological assistance hotline in China, emphasizing its role in providing mental health support to the public [1][2][3] Group 1: Hotline Overview - The "12356" hotline was launched to unify various psychological assistance services under one number, enhancing accessibility for individuals seeking help [3][5] - As of November 15, 2023, the hotline has received over 38,000 calls, with a significant increase in call volume compared to the previous hotline number [5][11] - The hotline operates 24/7, staffed by qualified mental health professionals, ensuring timely support for callers [4][6] Group 2: User Demographics and Call Statistics - Female callers account for 61.8% of the total calls, while male callers make up 38.2%, with the age group of 30 to 44 years being the most represented [5] - The primary issues reported by callers include personal relationships, family dynamics, and career development [5] Group 3: Service Quality and Training - Continuous training programs for hotline staff are implemented to enhance service quality, focusing on skills necessary for effective communication and psychological support [6][11] - The introduction of an intelligent management platform allows for better tracking of caller information and emotional states, improving the response strategies of the hotline staff [7] Group 4: Emergency Response and Collaboration - The hotline has established protocols for handling high-risk situations, including collaboration with local police to ensure the safety of callers in crisis [8] - The hotline aims to improve its operational efficiency by integrating emergency response mechanisms into its service framework [8] Group 5: Challenges and Future Directions - The hotline faces challenges such as high call volumes during peak hours and a shortage of staff, prompting discussions on recruiting volunteers and optimizing resource allocation [11][12] - Efforts are underway to mitigate the impact of nuisance calls, which constitute over 30% of incoming calls, by implementing technical restrictions and public awareness campaigns [12]

Core Insights - The press conference highlighted the achievements in health and wellness during the "14th Five-Year Plan" period, focusing on pediatric and mental health services [1] Group 1: Pediatric Services - 99.5% of tertiary public general hospitals and 98.4% of secondary public general hospitals are now able to provide pediatric medical services [1] - The goal is to ensure that by the end of this year, all secondary and tertiary public general hospitals can offer pediatric medical services [1] Group 2: Mental Health Services - 99% of cities have at least one hospital providing psychological outpatient services, and 97% have at least one hospital offering sleep outpatient services [1] - These services aim to alleviate residents' psychological anxiety and address emotional issues [1] Group 3: Psychological Support Initiatives - The "12356" psychological assistance hotline has been promoted nationwide since the beginning of this year, achieving its goal by May 1, allowing every city to provide psychological consultation and health services to residents [1]

Core Points - The establishment of the national psychological assistance hotline 12356 marks a significant step in providing unified mental health support across China, allowing individuals to access professional help easily [4][13] - The hotline serves as an emotional buffer for callers, enabling them to express their feelings and receive understanding and support without judgment [6][10] - The hotline has become a crucial part of the healthcare system, acting as a front-line resource for mental health support and connecting individuals to further services when needed [8][14] Summary by Sections Hotline Overview - The 12356 psychological assistance hotline was officially launched on May 1, 2025, under the guidance of the National Health Commission, providing a standardized service across the country [4][13] - The hotline replaces a fragmented system with a single, easy-to-remember number, enhancing accessibility for the public [13] User Experience - Callers like Cheng Ying have found the hotline to be a safe space for expressing emotions, leading to personal growth and improved mental well-being [6][8] - The hotline is not just about providing immediate solutions but about helping individuals understand their feelings and empowering them to take steps towards recovery [10][12] Operational Insights - Call center operators undergo extensive training in emotional recognition, crisis intervention, and response techniques to effectively assist callers [10][12] - The hotline has seen a high volume of calls, with operators handling diverse emotional issues, including significant concerns like postpartum depression [14] Future Developments - The hotline aims to integrate with other healthcare services and expand its reach by collaborating with educational institutions and social organizations to create a comprehensive mental health support network [15]

Core Insights - The Suzhou 12356 psychological assistance hotline has seen a significant increase in call volume, with over 18,000 calls received from January to August this year, and a noticeable rise in daily calls since May [1] - The hotline, established in 2007 and integrated into the Suzhou health hotline system in 2017, is now part of the national initiative and included in the 2025 Suzhou citizen livelihood project [1] - The hotline provides various services including mental health education, psychological counseling, emotional support, and crisis intervention, with a structured three-tier response system for handling calls [1] Hotline Operations - The hotline is staffed by a professional team consisting of psychiatric medical personnel, experienced psychotherapists, psychological counselors, and volunteers, offering 24/7 service [2] - There are 19 call seats distributed across the city, with 8 seats at the central hotline and 2 seats at each district hotline center [2]

Core Points - The article emphasizes the importance of mental health services and the establishment of the "12356" psychological assistance hotline in Suzhou to meet diverse community needs [2][3] - The city aims to enhance its social psychological service system, providing professional and accessible mental health services to help those in need [1][3] Group 1 - The "12356" psychological assistance hotline offers free services including mental health education, psychological counseling, emotional support, and crisis intervention [2] - The city government is committed to strengthening the psychological service system by improving the hotline, counseling clinics, and mental health centers [3] - There is a focus on data collection and the development of a digital platform for mental health services to enhance service delivery [3] Group 2 - The city plans to implement a comprehensive approach to mental health, involving various stakeholders such as schools, communities, and social organizations [3] - Efforts will be made to increase public awareness of mental health issues and the availability of the "12356" hotline [3] - The government aims to establish a regulatory framework and a professional talent pool to ensure the healthy development of the mental health industry [3]

Core Viewpoint - The article discusses the progress made by China's health system in implementing eight key health service projects aimed at improving public health and well-being by 2025, as outlined by the National Health Commission [1][2]. Group 1: Pediatric Services - The establishment of pediatric services has expanded significantly, with 98% of county hospitals and 80% of township health centers now offering pediatric care, creating a 15-minute access circle for pediatric services in county areas [3]. - Quality improvements in pediatric care include the establishment of a joint consultation system and the integration of traditional Chinese medicine into pediatric treatment, reducing average waiting times to under 30 minutes [3]. Group 2: Mental Health Services - The scale of mental health issues in China is significant, with 280 million people affected, yet only 24% of those with depression seeking professional help [5]. - The launch of the "12356" psychological assistance hotline has resulted in 500,000 calls, with a daily average of 125 calls, highlighting the urgent need for mental health support [6]. - Legislative measures in Shandong province have institutionalized mental health services, with 97% of counties establishing student mental health centers and a 100% coverage of psychological services in higher education institutions [6]. Group 3: Dialysis Services - The number of dialysis patients in China has increased significantly, with a total of 1.183 million patients, including 1.027 million on hemodialysis [7]. - Local governments have invested in dialysis equipment and optimized healthcare policies, resulting in a local treatment rate for dialysis patients rising from 0% to 92% in certain counties [8][9]. Group 4: Data Sharing and Interoperability - A data-sharing system has been established in Shandong, allowing 1,049 medical institutions to share 9.48 million test results, reducing redundant testing costs by approximately 320 million yuan [10]. - The scope of shared testing has expanded from 200 to 429 items, with ongoing efforts to enhance cross-province medical data sharing [10][11].

Core Points - The National Health Commission of China introduced four key areas of progress in public health services, including pediatric services, mental health services, mutual recognition of inspection results, and county-level dialysis services [1][2] - As of June 2025, 1,877 tertiary and 2,936 secondary public hospitals are providing pediatric services [1] - Mental health services have expanded, with 330 prefecture-level cities and 86 districts in direct-controlled municipalities offering psychological outpatient services, and 324 prefecture-level cities providing sleep disorder services [1] - The "12356" mental health hotline has been established across all 31 provinces, receiving 500,000 calls since its launch on May 1 [2] - A total of 4,664 mental health lectures have been conducted nationwide, reaching over 900,000 people [2] - Mutual recognition of inspection results has been implemented in 312 prefecture-level cities, with clinical testing and radiology quality control centers covering 97.8% and 93.6% of city-level centers, respectively [2] - Dialysis services are available in 1,614 counties with populations over 100,000, with ongoing efforts to equip and train remaining counties [2] Case Studies - A case highlighted the hotline's role in helping a young woman manage anxiety and regain confidence through professional guidance and emotional support [3] - Another case demonstrated the hotline's effectiveness in crisis intervention, where a male caller expressing suicidal thoughts was successfully rescued through immediate assessment and coordinated emergency response [4] - These cases illustrate the dual role of the "12356" hotline as a mental health guardian and life saver for urban residents [4]