Core Viewpoint - Real estate issues, whether renting, buying new homes, or purchasing second-hand homes, are complex and often lead to disputes that are difficult to resolve. However, with clear complaint channels and methods, these disputes can be effectively addressed [1][2]. Common Issues in Real Estate Transactions - Common problems in renting include false advertising by agents, landlords delaying deposit refunds, undisclosed property defects, rent increases after moving in, and platforms failing to fulfill commitments [3]. - New home delivery issues often involve developers delaying handovers, serious quality problems post-inspection, discrepancies between advertised and actual amenities, and property management charging unauthorized fees [4]. - Second-hand home transaction disputes typically arise from agents concealing property history, delays in transfer processes, unclear responsibilities regarding loan approvals, last-minute price increases by sellers, and disputes over deposits and service fees [5]. Complaint Channels for Real Estate Issues - The primary regulatory body for real estate complaints is the local Housing and Urban-Rural Development Bureau, which handles issues related to developers, property quality, and contract violations [8]. - The market regulatory department (12315) addresses issues like false advertising, fraud by agents, pricing disputes, and contract issues [9]. - Industry-specific regulatory channels include local housing authorities and associations for rental platforms and real estate agents, as well as the Banking and Insurance Regulatory Commission for loan-related issues [9]. - Internal complaint mechanisms on rental or real estate platforms can provide quick resolutions for issues like rental deposits and service fees [10]. Third-Party Complaint Platforms - The Black Cat Complaint platform, operated by Sina, is a popular choice for consumers, offering a simple complaint process and transparent progress tracking [11][12]. - The platform encourages faster responses from companies due to the public nature of complaints, which helps avoid negative publicity [13]. - Consumers can utilize the platform's "Red and Black List" to assess the historical performance of agents and developers, aiding in avoiding problematic entities [14]. Other Complaint Avenues - Consumer associations can mediate disputes related to deposit issues and service quality, although they lack enforcement power [15]. - In cases of suspected fraud, consumers are advised to report to the police [16]. - Legal avenues, such as court litigation or arbitration, serve as a final recourse for significant disputes where responsibilities are clear or companies refuse to address issues [17]. Conclusion - Given the high stakes and complexity of real estate transactions, it is crucial for consumers to be informed about complaint channels and processes to effectively resolve issues [17].