Core Viewpoint - Real estate issues, whether renting, buying new homes, or purchasing second-hand homes, are complex and often lead to disputes that are difficult to resolve. However, with clear complaint channels and methods, these disputes can be effectively addressed [1][2]. Common Issues in Real Estate Transactions - Common problems in renting include false advertising by agents, landlords delaying deposit refunds, undisclosed property defects, rent increases after moving in, and platforms failing to fulfill commitments [3]. - New home delivery issues often involve developers delaying handovers, serious quality problems post-inspection, discrepancies between advertised and actual amenities, and property management charging unauthorized fees [4]. - Second-hand home transaction disputes typically arise from agents concealing property history, delays in transfer processes, unclear responsibilities regarding loan approvals, last-minute price increases by sellers, and disputes over deposits and service fees [5]. Complaint Channels for Real Estate Issues - The primary regulatory body for real estate complaints is the local Housing and Urban-Rural Development Bureau, which handles issues related to developers, property quality, and contract violations [8]. - The market regulatory department (12315) addresses issues like false advertising, fraud by agents, pricing disputes, and contract issues [9]. - Industry-specific regulatory channels include local housing authorities and associations for rental platforms and real estate agents, as well as the Banking and Insurance Regulatory Commission for loan-related issues [9]. - Internal complaint mechanisms on rental or real estate platforms can provide quick resolutions for issues like rental deposits and service fees [10]. Third-Party Complaint Platforms - The Black Cat Complaint platform, operated by Sina, is a popular choice for consumers, offering a simple complaint process and transparent progress tracking [11][12]. - The platform encourages faster responses from companies due to the public nature of complaints, which helps avoid negative publicity [13]. - Consumers can utilize the platform's "Red and Black List" to assess the historical performance of agents and developers, aiding in avoiding problematic entities [14]. Other Complaint Avenues - Consumer associations can mediate disputes related to deposit issues and service quality, although they lack enforcement power [15]. - In cases of suspected fraud, consumers are advised to report to the police [16]. - Legal avenues, such as court litigation or arbitration, serve as a final recourse for significant disputes where responsibilities are clear or companies refuse to address issues [17]. Conclusion - Given the high stakes and complexity of real estate transactions, it is crucial for consumers to be informed about complaint channels and processes to effectively resolve issues [17].

Core Viewpoint - China Overseas Property is facing challenges in maintaining its reputation in Beijing due to ongoing homeowner rights protection actions related to perceived product quality issues and alleged false advertising [1][2][11]. Group 1: Market Position and Performance - China Overseas Property has been active in the Beijing real estate market, leading with a market share in 2024, achieving a sales amount of 439.04 billion yuan, ranking first among property companies in Beijing [1][11]. - The company has acquired several key land parcels in Beijing, including locations in Fengtai and Shijingshan, contributing to its strong market presence [11]. Group 2: Homeowner Rights Protection Actions - Homeowners from projects like Zhonghai Fuhua Li and Zhonghai Huanyu Future have collectively voiced their grievances, claiming false advertising and unmet promises regarding construction quality and materials [2][5]. - Specific complaints include the replacement of promised high-quality materials with inferior options, such as the use of "fluorocarbon paint" being substituted with "real stone paint" without proper contractual acknowledgment [5][7]. - Homeowners are advised to gather evidence and potentially pursue legal action if necessary, highlighting the importance of documentation in their claims [1][15]. Group 3: Competitive Market Dynamics - The intense competition in the real estate market has led to price reductions for China Overseas Property's projects, with prices dropping from approximately 86,000 yuan per square meter to around 80,000 yuan [12]. - The presence of new projects in nearby areas, offering lower prices, has increased competitive pressure on China Overseas Property, necessitating adjustments in pricing and product offerings [12][13]. - The company is also facing internal competition among its own projects, which may lead to further challenges in maintaining product quality and customer satisfaction [13].