发现效果 近年来，成都正在成为影视剧产业的热土。微短剧《家里家外》等爆款频出，题材多样、流量攀 升，映照出本土创作市场的蓬勃活力。然而，在产业高速奔跑的同时，政策与服务能否跟上节 奏，成为行业关注的焦点。 一年前，在成都影视城的一家后期制作公司里，几部刚刚杀青的微短剧正等待成片审查。企业负 责人眉头紧锁："内容都做好了，就是卡在审片环节，一等就是几个月，市场热度都过了。"这一 幕，被前来调研的省人大代表万琳看在眼里。作为成都市社科院院长、市社科联副主席，她长期 关注文化产业与政务服务优化。园区里多家影视企业不约而同地反映："省市支持政策很好，但审 片效率低，成了最头疼的堵点。"万琳当时就想：能不能让审查流程再快一点、离企业再近一点？ "影视创作周期短、上线快，尤其是微短剧，往往'快制快播'，如果审查环节拖了后腿，整个创作 生态都会受影响。"调研结束后，万琳立即着手整理情况，并在2025年省两会前夕撰写并提交了相 关建议。省人大常委会积极回应，将万琳的建议列为年度重点督办建议，由省广电局主办，省委 宣传部、峨眉电影集团协办。 令她欣慰的是，仅仅两个月后，一个新的政务服务窗口在成都影视城挂牌运行。2025年12月 ...

在丹阳市政务服务中心，体验人员发现一家企业在江苏政务服务网上的法人账号信息与其他业务系 统同步存在延时的情况。为不影响企业办事，相关部门迅速排查原因、更新系统，问题很快得到解决。 在扬中市政务服务中心24小时自助服务区，体验人员发现群众在晚上缴纳燃气费时不知道如何开灯，往 往要摸黑操作，为更方便企业群众办事，相关部门提出将普通照明灯更换为声控灯，让服务细节更贴 心。 据统计，本次"换位跑一次"活动通过陪同办、代理办、线上办等方式，累计"换位跑"135人次，发 现并推动解决问题32个，提出优化提升举措45条，推动政务服务从"能办"向"好办""易办"持续升级。 （记者 陶立波 通讯员 陈明皓） "如果我是企业负责人，这个环节会不会觉得费时费力？""群众天天接触的这项服务，流程还能不 能再简化一点？"连日来，一场以角色互换为核心的"换位跑一次"行动，在我市各级政务服务场所持续 展开。 "我们就是要站在企业和群众的角度，把不方便、不合理的地方找出来、改到位。"市数据局相关负 责人表示。与以往调研走访不同，此次行动中，政务服务领域的机关干部和工作人员，主动"换位"成普 通办事群众或企业经办人，全流程、沉浸式体验办事环节 ...

12345政务服务热线，是企业和群众反映问题、表达诉求的重要渠道。然而，不少人拨打热线时，总会 被层层叠叠的语音导航拦住脚步。怀着迫切解决问题的心情，面对的却是回应不得要领的冰冷语音，其 中的无奈与苦恼可想而知。近日，辽宁省营商环境建设领导小组办公室印发的《2026年优化政务环境行 动方案》提出，取消12345热线语音导航，直接接入人工服务，迈出了优化政务服务的重要一步。 12345热线嵌入语音导航的出发点是分流咨询人群、提高接办效率。但在实际运行中，程序烦琐、分类 不清的语音导航，不仅大大增加了群众的等待时间，更难以精准匹配多样化诉求。本应便捷高效的政务 热线，反而成了群众办事的"拦路虎"，既带来了糟糕的服务体验，也让政务服务的实效大打折扣。 取消语音导航，让群众直接向话务员表达诉求，其意义不只在于提升政务热线服务水平。更重要的是， 通过针对性地解答急难愁盼问题，把政务服务的温度传递到群众心头，提升其满意度和获得感。直面群 众办事环节的现实痛点，主动把便利让渡给群众，将繁难留给自己，也是政府治理理念由"部门本 位"向"以人民为中心"转变的生动写照。 "语音零导航"也对政务热线服务提出了新要求。最紧迫的问题在 ...

Core Insights - The article highlights the proactive measures taken by the Sujiatun District Market Bureau to support the development of the Northeast Asia pet industry by providing comprehensive registration services for eight related enterprises [1][2] Group 1: Service Initiatives - The Market Bureau has implemented a series of practical measures such as service pre-positioning, process optimization, and assistance in handling applications to facilitate the registration process for enterprises [1] - By engaging early in the project preparation phase, the bureau has clarified 12 core approval points tailored to the industry characteristics, significantly reducing the number of material corrections by over 60% [1] Group 2: Efficiency Improvements - The bureau has enhanced service efficiency by offering full-process assistance, achieving a one-time completion rate of over 90% for enterprise registration matters [2] - For example, the average processing time for new registrations and relocations for related enterprises has been reduced to just 1.5 hours, allowing businesses to quickly obtain their operating permits [2]

Core Viewpoint - The Hefei Luyang District is implementing a new convenient service model for outdoor activity approvals, allowing businesses to handle applications closer to home and extending approval timelines to support enterprises during the pre-Spring Festival consumption peak [1][2]. Group 1: Service Optimization - The district has introduced "nearby handling" by setting up administrative approval service points in various towns and streets, enabling businesses to submit materials and complete the approval process locally, significantly reducing time and costs [2]. - A specialized service team has been formed to conduct "door-to-door" services, actively engaging with large commercial complexes and chain enterprises to explain policies and assist with compliance [2]. Group 2: Approval Timeline Extension - The approval period for eligible outdoor activities has been extended from the original 9 days to 39 days, specifically from January 17 to February 24, allowing businesses to better prepare for the Spring Festival [2]. - The district aims to maintain a high efficiency standard by ensuring that approvals are completed within one working day when all materials are complete and compliant [2]. Group 3: Impact on Local Businesses - The new service model has already facilitated over a hundred approvals for local enterprises, indicating a positive response to the streamlined processes [3].

Core Viewpoint - The article discusses the release of the "2026 Annual Key Items List" by the State Council, emphasizing the need for a problem-oriented and goal-oriented approach to optimize government services and enhance administrative efficiency through digital empowerment and cross-departmental collaboration [2]. Group 1: Key Items List - The "2026 Annual Key Items List" includes both business-related and personal matters, addressing a wide range of issues from enterprise access and employment to personal life events such as education and healthcare [4]. - The list aims to support technological innovation, intellectual property protection, and provide benefits like childcare subsidies and flexible employment insurance, reflecting a "people-oriented" service approach [4][5]. Group 2: Implementation and Modernization - The initiative aims to simplify processes and reduce costs while enhancing efficiency, requiring continuous updates to administrative regulations and the establishment of a supportive institutional framework [5]. - Modern digital tools are highlighted as crucial for overcoming barriers in government services, with a focus on making the process more efficient and user-friendly [5]. Group 3: Supervision and Regulation - The article stresses the importance of building a robust supervision and regulatory system to ensure that the "people-oriented" and "convenient" aspects of the initiative are effectively implemented [6]. - It calls for a collaborative supervision system that combines administrative and social oversight to enhance service optimization and ensure the benefits of the reforms reach both individuals and businesses [6].

Core Viewpoint - Several provinces in China, including Liaoning and Jiangsu, are eliminating voice navigation in their 12345 hotline services to enhance direct access to human operators, aiming to improve service efficiency and user experience [1][2]. Group 1: Policy Changes - Liaoning Province has issued an action plan for optimizing the business environment, which includes enhancing the effectiveness of the 12345 hotline by removing voice navigation and directly connecting callers to human services [1]. - The action plan emphasizes the importance of the 12345 hotline as a "total customer service" platform, aiming to improve response mechanisms and expand direct service models in key areas [1]. Group 2: Service Improvement Initiatives - The cancellation of voice navigation is intended to address issues such as complicated procedures, increased waiting times, and poor service experiences reported by users [2]. - Jiangsu Province was the first in the country to implement a zero-voice navigation policy for its 12345 hotline, allowing direct access to human operators since December 21, 2021 [1]. - Anhui's Huai Bei City also removed voice navigation around March 2023 to enhance service accessibility and efficiency for both businesses and the public [2]. Group 3: User Experience Enhancements - The direct connection to human operators is expected to reduce waiting times and improve the overall service experience for users, as simpler inquiries can be handled by initial operators while more complex issues are escalated [2]. - The new approach aims to lower operational costs for businesses by providing a one-stop service for policy consultation, procedural guidance, and complaint reporting, available 24/7 [2].

Group 1: Efficient and Convenient Government Services - The plan emphasizes the expansion of integrated services for businesses, focusing on a "one-stop" approach to streamline processes throughout the business lifecycle [2] - Continuous optimization of the entire process for enterprise policy applications, including a unified online platform for policy access and simplified approval processes [3] - Implementation of intelligent services for high-frequency matters, enhancing online and offline service experiences for businesses [4][5] Group 2: Fair and Just Market Competition - Establishment of a robust mechanism for fair competition review, enhancing regulatory enforcement against monopolistic and unfair practices [8] - Optimization of regulatory inspections through a credit evaluation system, reducing on-site checks for compliant businesses [9] - Strengthening intellectual property protections and improving channels for dispute resolution in e-commerce and other platforms [10] Group 3: Supportive Industrial Ecosystem - Exploration of land development systems to ensure precise matching of land supply with industrial functions, promoting efficient use of space [16] - Improvement of financing services for small and micro enterprises, including the establishment of a unified financing service platform [17] - Enhancement of human resources services, integrating employment, entrepreneurship, and training into a one-stop service [18] Group 4: Collaborative Social Governance - Continuous expansion of communication channels between government and enterprises, including regular meetings and feedback mechanisms [21] - Empowerment of local communities to address business needs and project implementations effectively [22] - Promotion of vibrant urban areas through regulatory optimizations that support economic activities and community engagement [23]

Core Viewpoint - Shanghai aims to accelerate the creation of a world-class business environment by enhancing market-oriented, legal, and international aspects of its business ecosystem, focusing on government services, market competition, industrial ecology, and social governance [1] Group 1: Efficient and Convenient Government Services - The plan includes expanding integrated services for businesses throughout their lifecycle, enhancing the efficiency of key processes like opening stores and optimizing enterprise reporting mechanisms [2][3] - Continuous improvement of the entire process for enterprise policy services, including application, acceptance, review, and fulfillment, with a focus on making policies accessible without application [3] - Implementation of smart services for high-frequency matters, including intelligent reporting and approval processes, and enhancing online customs services for businesses [4] Group 2: Fair and Just Market Competition - Establishment of a robust mechanism for fair competition review and strict enforcement against monopolistic and unfair competition practices [10] - Optimization of regulatory inspections through cross-departmental collaboration and a credit evaluation system to reduce unnecessary on-site checks for compliant businesses [11] - Strengthening intellectual property protection by regulating malicious infringement and improving dispute resolution channels [12] Group 3: Friendly and Adaptable Industrial Ecosystem - Exploration of land development systems to ensure precise matching of land supply with industrial functions, and promoting streamlined approval processes [18] - Improvement of financing services for small and micro enterprises, including the establishment of a unified financing service platform [19] - Enhancement of human resource services through integrated platforms for employment, entrepreneurship, and training [20] Group 4: Diverse and Collaborative Social Governance - Expansion of communication channels between government and enterprises, including regular meetings and feedback mechanisms [25] - Empowerment of local communities to facilitate project implementation and address business concerns [26] - Promotion of vibrant urban areas through regulatory optimization for outdoor activities and support for creative ecosystems [27]

Core Viewpoint - The "2026 Action Plan for Optimizing the Business Environment" aims to enhance the convenience of administrative services for enterprises and the public in Liaoning Province through 24 key measures across five areas [1][2]. Group 1: Key Measures - The plan proposes optimizing and adjusting the project catalog to implement standardized management of administrative service items across the province, ensuring data consistency and dynamic updates [1]. - It emphasizes the need for standardized handling of administrative matters, including the establishment of "no need to run" and "immediate collection" services, with a principle of uniform acceptance and processing across the province [1]. - The plan aims to consolidate administrative service items into comprehensive service venues, promoting service models like "reception halls" and "shoulder-to-shoulder" assistance [1]. Group 2: Service Improvement Initiatives - The plan includes initiatives to enhance the quality and efficiency of "immediate response to complaints" and to deepen "value-added services" [2]. - It promotes cross-regional service assistance, policy service exemptions, and simplification of application materials [2]. - The implementation of the "seven ones" improvement project aims to streamline processes, including centralized handling, integrated acceptance, and full online processing of administrative services [2].