"以前换一本船员证书，要跑苏州市区，没有一天办不下来。现在家门口就能交材料，手机上领电 子证，真省心！"昨天（8月25日）上午，在吴江区政务服务中心服务船民"一件事"专窗，刚办完船员适 任证书换发的船民房韦为苏州市交通运输局的"加速度"竖起大拇指。 今年4月以来，苏州市交通运输局聚焦船民办事的难点、堵点、痛点，以"一件事一次办"为切入 口，对船舶登记、船舶检验、船员证书等海事高频事项进行全链条重构。8月6日，江苏省交通运输厅在 苏州召开高效办成服务船民"一件事"新闻通气会，《高效办成服务船民"一件事"实施方案》在苏州正式 发布。作为试点地区，苏州市交通运输局在部海事局和省厅的大力支持下，在全国范围内率先推出了水 上相关业务"就近办"举措，让"数据多跑路、船民少跑腿"从愿景变成现实。 在吴江区政务服务中心服务船民"一件事"专窗，不少船民正在办理换证业务。吴江区交通运输局行 政审批科负责人告诉记者，专窗可以办理内河船员适任证书的签发、换发以及补办，还有游艇操作人员 的适任证书的签发，以及内河特别证书的签发，覆盖了大部分船民可办理的业务。此外，如果船员要办 理多项业务，填一张表格即可完成相关业务的办理。"之前船民要 ...

Group 1 - The core viewpoint emphasizes the continuous optimization of administrative approval services by the Heze Emergency Management Bureau through innovative models, data empowerment, and institutional guarantees to create an efficient, transparent, and user-friendly government service environment [1] Group 2 - The integration of online and offline government services has been promoted, establishing a dual-track service model that allows businesses and citizens to choose between face-to-face submissions at service halls or completing processes online, significantly reducing approval time from 45 days to under 10 days [1] - A total of 14 enterprises have benefited from full online service this year, effectively lowering the operational costs for businesses by enabling data to "run more" while requiring less effort from the public [1] Group 3 - Strengthening the collection of credit information is aimed at facilitating collaborative regulation, with a focus on timely and accurate aggregation of important enterprise-related information, which has resulted in the public disclosure of 19 licensing credit information this year [2] - The shared credit data supports government services and provides references for other departments in their approval and regulatory processes, enhancing cross-departmental collaboration and joint penalties [2] Group 4 - The establishment of institutional guarantees aims to improve service quality and efficiency, implementing five key systems to standardize service processes and clarify service standards [2] - Regular business training is conducted to enhance staff service awareness and responsibility, alongside ongoing public feedback collection to continuously refine service details [2]