Core Viewpoint - A New Oriental employee expressed dissatisfaction with excessive working hours and unrealistic recruitment targets, contrasting the company's stated values of "education初心" and "people-oriented" principles as articulated by founder Yu Minhong [1][4]. Group 1: Employee Concerns - The employee reported working over 12 hours daily, with the promised two-day weekends becoming rare, and the standard 8-hour workday now seen as unattainable [1][4]. - The employee highlighted feelings of confusion and exhaustion due to unreasonable work expectations, including constant changes in plans and additional tasks that detract from primary responsibilities [4][5]. Group 2: Company Response - Following the employee's message, the company confirmed the communication was sent by a course consultant and stated that it would take appropriate action, emphasizing the existence of internal reporting mechanisms [5][7]. - Yu Minhong, in a previous communication, acknowledged the importance of maintaining the company's image and encouraged employees to address grievances through internal channels rather than public platforms [7].

Core Points - A New Oriental employee expressed dissatisfaction in a company-wide letter, criticizing excessive overtime and unattainable enrollment targets, contrasting with the founder's message of "educational original intention" and "people-oriented" approach [1] - The employee mentioned working over 12 hours daily and that the promised weekends off had become unrealistic [1] - The letter was reportedly sent by a course consultant from Hangzhou New Oriental and was quickly deleted along with the employee's account [1] - A representative from Hangzhou New Oriental confirmed the authenticity of the letter and stated that it would be addressed through the company's internal reporting mechanisms [1] Company Response - The company acknowledged the letter's existence and indicated that the employee's method of communication was inappropriate [1] - The company has a clear reporting structure in place for such grievances, and the matter will be followed up by designated personnel [1]

Core Viewpoint - The article highlights the discontent among New Oriental employees regarding excessive working hours, unrealistic performance targets, and a lack of respect for labor rights, urging management to address these issues to maintain the company's educational values and employee well-being [3][5][6]. Group 1: Employee Concerns - Employees report a "996 single rest" work culture, with daily working hours extending from 9:30 AM to 9:30 PM, leading to over ten hours of work becoming the norm [4][5]. - The initial promise of a double rest day in the employment contract has rarely been fulfilled, and the legal eight-hour workday has become an unattainable luxury [4][6]. - There are complaints about performance targets that exceed reasonable limits, leading to a sense of confusion and fatigue among employees [6]. Group 2: Management Response - An internal letter from a course consultant at New Oriental was circulated, expressing these grievances but was subsequently deleted, indicating potential repercussions for the employee [8]. - The company has a clear reporting mechanism for such issues, and management has stated that they will follow up on the situation [8]. Group 3: Call for Change - Employees express a desire for basic labor rights to be respected and for a return to a focus on both educational quality and employee rights [6]. - The letter references a sentiment from the founder, suggesting that if the company continuously harms its employees, it cannot be considered a good company, emphasizing the need for management to listen to employee concerns [6].