凤凰网科技讯 12月9日，福州市民郭兵向媒体反映，曹操出行旗下的"礼帽"专车未能兑现其"每台车均 配备专业无障碍设施"的服务承诺，给残障人士出行造成实际困难。据福州市道路运输事业发展中心调 查核实，该平台在福州市投放的50辆"礼帽"专车中，确有14辆未加装斜坡踏板等无障碍设施。 郭兵因身体原因需依赖轮椅出行。其表示，自2025年7月起，多次预约的"礼帽"专车未配备官方宣传所 述的抽拉式斜坡踏板，导致其无法顺利乘车。此前，曹操出行在宣传中称，"礼帽"专车采用专用车型， 配备抽拉式斜坡踏板及旋转座椅，司机均接受无障碍服务培训。 然而，郭兵在后续体验中发现，部分已"整改"车辆并未恢复原有的抽拉式坡道，而是改用放置于后备 箱、无固定装置的拼接式金属板，其安全性与便利性存疑。同时，司机在协助轮椅上下车时仍显操作生 疏。 11月29日，曹操出行客服在回应媒体问询时表示，需对接当地了解整改进展，待整改完毕后回复。截至 目前，平台未就郭兵要求的公开道歉作出进一步回应。 此次事件暴露出网约车平台在推行特殊服务车型时，于车辆标准统一、设施维护及司机培训等方面可能 存在管理脱节。对于依赖无障碍出行的群体而言，服务的可靠性与安全性至 ...

Core Points - The 11th National Disabled Artists Performance will be held in Wuhan from August 18 to 20, with 24 customized buses provided for transportation [1][9] - The event is organized by multiple national departments, showcasing artistic performances from over 30 teams representing various provinces [8] Group 1 - Customized buses will operate on a "point-to-point" basis, ensuring smooth transportation for performers from airports and train stations to hotels and performance venues [1][10] - The buses are equipped with low-entry, low-floor designs for accessibility, and each bus will have a volunteer to assist performers [10] - The service includes 114 new energy vehicles, with a dedicated team responsible for the operation and maintenance of the transportation plan [10] Group 2 - Performers arriving from Guangdong and Yunnan were warmly welcomed at Tianhe Airport, with volunteers assisting them immediately upon arrival [4][6] - The experience of the performers has been overwhelmingly positive, highlighting the efficient and thoughtful service provided by the local transportation team [6] - The event aims to celebrate the artistic talents of disabled individuals, fostering inclusivity and community spirit [8]