Core Viewpoint - The incident involving a refund request on the Qianshao platform has raised concerns about consumer protection for minors and the responsibilities of both parents and the platform in such transactions [1][2][3] Group 1: Incident Overview - A dispute arose when a parent attempted to refund a purchase made by their 11-year-old child on the Qianshao app, where the seller demanded inappropriate conditions for the refund [1] - The seller's request included uploading a video of the parent hitting the child, which has been deemed illegal and against public morals by legal experts [1] Group 2: Company Response - Qianshao clarified that the screenshots circulating online were from private conversations between the buyer and seller, not from official platform communications [2] - The platform emphasized that the transaction was a personal exchange and not part of its official services, which include verification and quality assurance [2] Group 3: Market Context and Future Outlook - Qianshao is projected to exceed 10 billion yuan in overall transaction volume by 2025, with a consistent doubling of transaction volume over the past six years, primarily driven by the collectible toy market [2] - The platform acknowledged the ongoing challenges related to minor transactions and expressed commitment to improving transaction rules and after-sales mechanisms [3] Group 4: Legal and Regulatory Considerations - Legal experts highlighted that e-commerce platforms have a responsibility to oversee and regulate transactions involving minors, as stipulated by the Electronic Commerce Law [3] - The platform is expected to take proactive measures to enhance consumer rights protection and address refund disputes involving minors [3]