Core Insights - Digital transformation is a critical challenge for companies, often hindered by a lack of unified goals and integration across departments, leading to conflicting priorities and expectations [1] Group 1: Cost and Functionality - Companies often desire powerful digital tools at low costs, leading to unrealistic expectations and potential selection of subpar systems that fail to meet actual business needs [2] - The emphasis on low-cost solutions can result in frequent system failures, data loss, and decreased operational efficiency due to inadequate support and service [2] Group 2: Control and Flexibility - The need for digital systems to provide control over processes and data conflicts with the inherent flexibility required for business adaptability, creating a challenging balance [3] - Overemphasis on control can lead to rigid systems that hinder responsiveness, while excessive flexibility may result in operational chaos and compliance issues [3] Group 3: Cost Reduction and Employee Satisfaction - Companies aim to reduce costs through digital transformation but must also consider employee satisfaction to ensure successful system adoption and avoid resistance [4] - Ignoring employee concerns can lead to decreased morale, reduced efficiency, and potential talent loss, while overly accommodating employees may compromise the cost-saving objectives [4] Group 4: Standardization and Customization - Standardized digital systems facilitate easier implementation and maintenance, but companies also require customization to meet unique operational needs [5][6] - Striking a balance between standardization and customization is crucial; excessive customization can complicate system stability and increase costs [6] Group 5: Service Expectations - Companies often expect free services from software vendors after purchasing digital systems, neglecting the associated costs of implementation and support [7] - This expectation can lead to reduced service quality and hinder the effectiveness of digital systems, impacting the overall transformation process [7] Group 6: Output and Profitability - Internal tech companies face pressure to deliver outputs without ensuring product quality or market readiness, risking reputation and operational effectiveness [8] - This dual pressure can lead to failure in meeting both internal and external demands, damaging the company's image and market position [8] Conclusion - The digital transformation journey is fraught with "both-and" dilemmas, requiring companies to navigate trade-offs between efficiency, cost, risk, and employee experience [9] - Successful transformation relies on finding a balance between control and flexibility, cost and value, standardization and customization, ultimately leading to sustainable digital evolution [9]