行"12345"热线投诉量最大的商场 主办方供图 2025年闵 2025年闵 行"12345"热线承办总工单量、日均工单量均较2024年下降2%。 主办方供图 发布会现场公布的年度生活焦点，引发广泛关注。消防安全隐患、新能源汽车充电桩、光伏设施等领域 的诉求，成为大家关注的热点。借助数字平台，闵行区能够实时收集和分析市民在这些领域的反馈信 息，及时掌握问题动态，为相关部门开展专项整治和政策制定提供了科学依据。 智通财经记者从上海12345市民服务热线获悉，1月30日，闵行区2025年度"12345"市民服务热线工作发 布会召开。会议依托数据与热门榜单，全面复盘2025年热线运行全貌，勾勒出闵行区城市治理的"民生 图谱"。 数据显示，2025年闵行"12345"热线承办工单14万件，日均工单量385件（两项指标较2024年工单量均下 降2%）。值得一提的是，市民满意率与诉求解决率双双攀升，实现"一降两升"的良好态势。 2024年，"墙内"工单占比51.5%，"墙外"占比48.5%；而2025年这一数据发生反转，"墙外"工单占比跃升 至53.9%，"墙内"工单占比为46.1%。这一变化折射出市民对街面环境、公共秩 ...

从一条网络留言到104台公交车座椅焕然一新，短短数日的高效落地，让市民感受到公共服务的"速 度"与"温度"。李先生在回访中表示："有软垫的座位确实暖和多了，父母最近乘车体验很好。"这种"民 有所呼、我有所应"的高效互动，不仅提升了乘客的出行体验，也折射出连云港市在优化公共服务、营 造有温度的城市环境上的不懈努力。 "座椅虽小，却直接关系到市民，尤其是'一老一幼'的乘车体验和健康。我们接到建议后立即研判，把 它作为当前一项重点民生实事来推进。"连云港市公交集团运营服务部部长丁敏表示。新座椅采用专用 防寒面料与高密度内芯，既能隔绝冰冷、缓冲颠簸，又耐磨防污、便于清洁，兼顾舒适性与实用性；安 装过程严格遵循车辆安全规范，确保座椅牢固，不影响车厢内其他安全设施。 （记者 刘蔚 通讯员 赵丽）冬日清晨寒风袭人，连云港不少公交乘客发现，车内座椅铺上了柔软保暖的 坐垫。"天冷坐硬塑料椅，一路下来浑身冰凉，加了垫子舒服多了！"15路公交乘客王为理的感慨，道出 了许多市民的心声。这份温暖，源自一位市民在人民网"领导留言板"的一条建议，更离不开连云港市交 通控股集团权属公交集团快速响应与落地。日前，这一"听民声、办实事"的举措， ...

成都为新就业群体开通"1元门诊"。图据健康成都官微 当超大城市把力气花在"小事"上 四川天府新区开展大件垃圾便民收运宣传。 图据成都城市管理微信公众号 "1元门诊"背后 是一座城市的共情力 2025年12月，美团骑手张忠麒在成都市第三人民医院看完病，只花了1元挂号费，全程不到半小时。他 感叹："以前宁可硬扛，也不敢请假看病。"如今，成都为网约车司机、外卖骑手等新就业群体专门开 设"快速门诊"——24小时应诊、1元挂号、30分钟诊疗，一站式解决"看病贵、耗时长"的痛点。 这背后，是一套精准识别"痛点"的治理机制。成都没有泛泛地"提升医疗水平"，而是先问"谁最需要、 最困难"，再针对性设计制度：针对新就业群体时间碎片化、成本敏感的特点，推出极简流程；同步推 动全市107家医院实现138项检查互认，"一次挂号管三天"惠及331.7万人次，减免费用超4600万元。这 类服务不是临时慰问，而是嵌入了常态化机制：财政专项补贴、医院绩效激励、平台数据对接，确 保"惠民"可持续、"便民"不走样。小切口，由此撬动了大系统。 成都高新区社区托管。图据成都教育发布微信公众号 1月21日，2025年度成都市推进幸福美好生活十大工程办 ...

（来源：邯郸日报） 维修人员对群众反映的区域供水井室进行逐一现场排查，分析弹跳原因。对于2处弹跳问题较为严重、 无法通过简单维修缓解的井室，更换为内置防弹跳装置与密封胶条的"六防"井盖，既解决井盖弹跳问 题，又有效减少噪音扰民，同时大幅提升了井室安全性与耐用性。对于6处轻微弹跳的井室，维修人员 采用加装专用胶垫的方式，并通过精准调试、紧密贴合，有效缓冲车辆碾压带来的冲击，消除了井盖弹 跳隐患，解决了困扰群众的烦心事。 该公司管网处聚焦群众急难愁盼问题，用心用情为群众办实事。入冬以来，该公司管网处先后对邯峰、 邯岳四条长输管线开展供水井室井盖专项排查整治，累计完成16处井室井盖更换工作，筑牢冬季供水安 全第一道防线。 转自：邯郸日报 本报讯（通讯员刘畅）近日，市供水有限责任公司接到市民热线反映，峰峰太行路有供水井室井盖存在 弹跳现象，车辆碾压时产生的异响不仅影响周边居民正常休息，也存在一定安全隐患。接到诉求后，该 公司管网处第一时间抽调专业维修队伍赶赴现场开展排查整治工作。 ...

开通通学公交，减轻家长接送负担；拓展"短频快"线路，满足"学医景商"、接驳轨道交通出行需求；探 索超级充电、错时停车便民举措……五年来，北京公交聚焦民生细节，不断打通民生服务"最后一公 里"。记者近日从北京公交集团获悉，"十四五"以来，全市增加500余公里地面公交线网覆盖，方便899 个小区居民出行，450条公交线路优化地铁接驳，公交、地铁50米接驳率提升至90%，围绕"学医景 商"打造350余条"通"字头多样化公交，写下高质量发展的民生答卷。 面对新的客流特点，本市加快构建以轨道交通为骨干、地面公交为支撑、多种出行方式为补充的安全、 通达的综合交通体系。北京公交迎来一系列新挑战——减量提质增效发展，优化公交线网与地铁打 好"组合拳"…… 五年来，全市优化调整公交线路和站点设置，便利公交与轨道交通接驳，累计优化公交线路600余条， 削减重复线路长度2847.1公里，增加500余公里道路地面公交线网覆盖，方便899个小区居民出行。北京 公交、地铁50米接驳率增至90%，与此同时，公交集团对50个地铁接驳站点450条公交线路，完成报站 机、线路图更新及驾乘人员换乘培训，更好地服务市民快捷换乘。 ■解决痛点 公交集 ...

Core Viewpoint - The "Tu Warm Station" in Jinsuo Guan Community serves as a warm haven for long-distance drivers, providing essential services such as hot water and a resting area, reflecting the community's commitment to public welfare and grassroots governance [1][3][5] Group 1 - The "Tu Warm Station" is strategically located at the intersection of National Highway 210 and National Highway 342, addressing the drinking water and resting needs of long-distance drivers and freight owners [3] - The station offers a self-service hot water point, with seasonal beverages like red date ginger tea in winter and cooling herbal tea in summer, along with disposable cups for convenience [3] - Additional facilities include a temporary resting area, mobile charging sockets, and an emergency medical kit, ensuring a comprehensive service for visitors [3] Group 2 - The "Tu Warm Station" has become a symbol of civilization in Yintai District, fostering community spirit as local residents contribute supplies like tea and cups [5] - The initiative reflects the district's focus on meeting public needs and enhancing grassroots governance, demonstrating the warmth and care of the city towards those on the road [5]

Core Insights - The article highlights Guangzhou's initiative to launch the "Yangcheng Skills Station" training program aimed at enhancing employment opportunities through skill development and industry-education integration [1] Group 1: Program Overview - The "Yangcheng Skills Station" offers nearly 200 public courses focusing on key areas such as digital economy, livelihood services, and intelligent manufacturing [1] - The program is designed to assist various groups including unemployed individuals, migrant workers, college graduates, veterans, and those facing employment difficulties [1] Group 2: Training Structure - Most courses are free, with some certification classes available for a fee, allowing participants to apply for subsidies upon successful certification [1] - The training adopts a blended learning approach, combining online theoretical learning with offline practical training, and offers flexible scheduling options such as weekend and evening classes [1] Group 3: Technological Integration - Certain training sites provide digital resources like live streaming courses and VR simulation training to cater to diverse learning needs [1]

Group 1 - The core idea of the articles highlights the successful community integration and support initiatives in Qili Community, which serves as a model for enhancing the quality of life for relocated populations and elderly residents [2][3][4] - Qili Community is the largest concentrated resettlement site in Qinghai Province, housing 6,774 residents from 12 townships and 105 administrative villages, focusing on ensuring that relocated individuals can settle, integrate, and prosper [3] - The community has established the "Silver Age Classroom" to address the needs of elderly residents, allowing them to learn new skills, make friends, and contribute to the community [3] Group 2 - The community has integrated various public service facilities, creating a convenient 15-minute service circle to address urgent issues such as education and healthcare access [3] - Qili Community has implemented innovative platforms like "Ronglehui Warm Station" and "Red Pomegranate" discussion hall, establishing a closed-loop mechanism for community governance that emphasizes shared decision-making [3] - The community has seen significant improvements in social cohesion, with upgraded recreational facilities and support for vulnerable groups, enhancing the overall living experience for residents [4]

Core Viewpoint - The company has been focusing on enhancing public service in the electricity sector during the 14th Five-Year Plan period, achieving high customer satisfaction through innovative service measures and effective collaboration with government entities [1][2]. Group 1: Service Innovations - The company has developed the "Liao·Liang" electricity service express, utilizing the 12345 convenience hotline to improve service efficiency and responsiveness [1]. - A two-tiered working mechanism has been established to ensure that electricity-related requests are accurately dispatched within 30 minutes, with a commitment to resolving issues within one working day [2]. Group 2: Customer Engagement - The company actively engages with government departments and key enterprises to understand public concerns and electricity needs, ensuring a collaborative approach to service delivery [1]. - Customer satisfaction is prioritized, with a focus on real-time feedback and performance assessments integrated into monthly evaluations [2]. Group 3: Future Directions - The company aims to continue innovating its service offerings, focusing on addressing the urgent needs of the community to enhance the quality of life for residents [3].

大赛汇聚73支专业队伍、531名青年建设者，以精准需求洞察为核心，扎实对接困境青少年诉求。 为让关爱直达末梢，团市委组织全市团干部走访104户困境青少年家庭，建立动态信息数据库，形成"一 户一档"，经充分沟通与规范公示后确定年度关爱对象。参赛团队以档案为蓝本反复入户沟通，将孩子 们的现实困境与内心期盼融入设计方案。江宁区刚升入高中的小朱此前居住在昏暗潮湿的房间内，团干 部摸排后明确"防潮处理"和"独立学习空间"两大核心需求。中铁建工集团有限公司团队据此打通隔断， 打造集睡眠、休闲于一体的开放式起居空间，依托窗边光线规划高效学习区，让小屋兼具实用性与舒适 性。 作为专业力量与民生需求的重要对接平台，大赛通过专题推介、资质审核、分组匹配与集中培训， 实现专业资源有效整合与规范运作。参赛团队在组委会统筹下，结合自身专长与家庭情况精准结对，严 格执行施工标准与质量规范，将图纸设计转化为安全舒适的现实空间。中建三局集团有限公司、中建八 局第三建设有限公司、南京皇冠装饰工程有限公司等连续多年参与的企业，此次带来前沿环保理念与智 能技术，助力小屋品质升级。其中，中建科工集团有限公司团队为建邺区青少年小章改造时，全程采 用" ...