消费纠纷化解

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“三只羊”“东北雨姐”,再被点名!
中国基金报· 2025-08-22 05:22
Core Viewpoint - The National Market Supervision Administration emphasizes the need to strengthen the governance of live e-commerce chaos and increase monitoring and handling of violations during the "14th Five-Year Plan" period [2][5]. Group 1: Business Growth and Consumer Protection - A total of 19.99 million new enterprises and 33.94 million new individual businesses were established during the "14th Five-Year Plan" period [4][5]. - The consumer complaint handling resulted in recovering economic losses of 21.71 billion yuan for consumers, with 89.03 million complaints processed [6][10]. Group 2: Efficiency Improvements - The time required to open a restaurant has been reduced from 37 days to 15 days, and the number of required documents for business registration has been streamlined from 23 to 6 [7][10]. - The electronic business license has been downloaded 370 million times, significantly facilitating business operations [7]. Group 3: Regulation of E-commerce - Major cases in the live e-commerce sector, such as "Three Sheep" and "Northeast Rain Sister," have been investigated, with over 4.54 million illegal product listings removed from platforms [8][9]. - The administration has urged online trading platforms to eliminate unreasonable restrictions like "refund only" and "mandatory shipping insurance" [9]. Group 4: Food Safety and Product Quality - The administration has intensified efforts to address food safety issues, handling 2.26 million food safety cases and implementing strict regulations on online sales and delivery services [10][12]. - A total of 50 innovative drugs and 49 innovative medical devices were approved from January to July this year, with a total of 204 innovative drugs approved since the beginning of the "14th Five-Year Plan" [11]. Group 5: Product Certification and Recall - 15 product categories, including lithium batteries for electric bicycles, have been included in the CCC certification management, with a total of 36.47 million vehicles and 34.67 million consumer products recalled [12].