手机售后纠纷往往只局限在认定标准、收费标准、保外判保等几大问题上，成寿寺街道市场所通过研判 纠纷中的共性问题，与售后门店沟通建立问题清单，每月更新解决进展，引导企业优化售后流程、提升 服务标准，实现相关投诉量显著下降，解决效率稳步提升。同时，与异地手机行业协会建立沟通，了解 各同类品牌纠纷情况，推动售后诉求认定标准对消费者更友好。 秉持"想民所想，急民所急"的工作思路，成寿寺街道市场所通过分类响应、党员牵头、限时办结等工作 方法，持续推动消费纠纷化解向前一步，努力实现从"接诉即办"到"未诉先办"的转变。下一步，成寿寺 街道市场所将持续关注民生消费热点，创新服务机制，切实提升群众满意度和获得感。 （来源：劳动午报） 转自：劳动午报 近期，丰台区市场监管局成寿寺街道市场所陆续收到多起投诉，均反映某品牌手机因维修材料断货、送 修进度停滞的问题。该市场所迅速行动，推动形成解决方案，消费者可根据手机剩余保修期，以分级补 差方式更换新型号手机。相关投诉人均对处理结果表示满意。这是丰台区市场监管部门落实"丰铃行 动"、主动化解消费纠纷 【下载黑猫投诉客户端】的又一实践。 此前因手机维修材料全国性断货，该型号手机维修被迫处于 ...

Core Viewpoint - The National Market Supervision Administration emphasizes the need to strengthen the governance of live e-commerce chaos and increase monitoring and handling of violations during the "14th Five-Year Plan" period [2][5]. Group 1: Business Growth and Consumer Protection - A total of 19.99 million new enterprises and 33.94 million new individual businesses were established during the "14th Five-Year Plan" period [4][5]. - The consumer complaint handling resulted in recovering economic losses of 21.71 billion yuan for consumers, with 89.03 million complaints processed [6][10]. Group 2: Efficiency Improvements - The time required to open a restaurant has been reduced from 37 days to 15 days, and the number of required documents for business registration has been streamlined from 23 to 6 [7][10]. - The electronic business license has been downloaded 370 million times, significantly facilitating business operations [7]. Group 3: Regulation of E-commerce - Major cases in the live e-commerce sector, such as "Three Sheep" and "Northeast Rain Sister," have been investigated, with over 4.54 million illegal product listings removed from platforms [8][9]. - The administration has urged online trading platforms to eliminate unreasonable restrictions like "refund only" and "mandatory shipping insurance" [9]. Group 4: Food Safety and Product Quality - The administration has intensified efforts to address food safety issues, handling 2.26 million food safety cases and implementing strict regulations on online sales and delivery services [10][12]. - A total of 50 innovative drugs and 49 innovative medical devices were approved from January to July this year, with a total of 204 innovative drugs approved since the beginning of the "14th Five-Year Plan" [11]. Group 5: Product Certification and Recall - 15 product categories, including lithium batteries for electric bicycles, have been included in the CCC certification management, with a total of 36.47 million vehicles and 34.67 million consumer products recalled [12].