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推动构建消费维权共治格局 2025品质健康与消费者权益保护会议在京举办
Zhong Guo Jing Ji Wang· 2025-09-22 03:48
9月19日,由中国消费者协会指导、中国消费者杂志社主办的"诚信品质创新"——2025品质健康与消费者权益保护会议在京举办。中国消费者杂志社发布 的健康消费调查、体察报告(以下简称"报告")指出,随着居民健康意识提升,消费需求升级,健康消费领域不断拓展,但其服务短板日益凸显。 报告显示,涉老私域直播"暗域"涉诈问题频发,近半数受访者遭遇私域直播虚假宣传,42.35%的受访者遭遇"以次充好",维权存证率低至14.32%;睡眠消 费市场潜力大,超七成受访者睡眠时长不达标,近六成使用助眠产品后出现不良反应;养疗消费需求旺盛,97.87%的受访者存在亚健康问题,74.68%的 受访者接受养疗服务,但超三成受访者遭遇过虚假宣传;情绪消费热潮兴起,近七成受访者通过消费缓解压力,但40.12%的受访者遭遇服务质量问题, 三成受访者遇到承诺不符与诱导消费……面对当前相关行业乱象,报告认为,需构建"平台自律、监管智能、消费者教育"多元共治体系,压实各方责任, 筑牢健康消费安全防线。 本次大会聚焦消费者关注的健康话题,立足不同视角,从监管政策到诚信自律、合规经营,从消费生态到产业发展,从营商环境到满意消费,既直面"健 康消费信任痛 ...
中消协秘书长王振宇:品质健康消费需各行各业加强行业自律
Bei Ke Cai Jing· 2025-09-20 08:02
王振宇表示,为保障品质健康消费需要坚持政策引领方向,夯实健康消费高品质发展根基;强化责任意 识,共同构建消费者愿消费、能消费的良好环境;发挥媒体监督报道作用,推动形成维权共治新格局。 新京报讯(记者王子扬)9月19日,在2025品质健康与消费者权益保护会议上,中国消费者协会(简 称"中消协")副会长、秘书长王振宇表示,品质健康消费不仅需要提供优质的产品和服务,还需要构建 起健康消费生态和符合健康标准的营商环境。各行各业应积极行动起来,加强行业自律,做到有态度、 有温度服务,为纵深推进全国统一大市场建设提供良好的消费市场环境。 本次"诚信 品质 创新"——2025品质健康与消费者权益保护会议由中国消费者协会指导、中国消费者杂 志社主办,聚焦消费者关注的健康话题,立足不同视角,从监管政策到诚信自律、合规经营,从消费生 态到产业发展,从营商环境到满意消费,既直面"健康消费信任痛点",又探讨了消费维权共治格局。 本次会议发布了健康消费调查、体察报告。报告聚焦涉老私域直播涉诈、睡眠健康困扰、养疗市场乱 象、情绪消费风险等问题,从现状剖析、问题梳理到对策建议,全面呈现了当下新型健康消费领域的品 质发展方向。报告指出,睡眠 ...
诚信、品质、创新,2025品质健康与消费者权益保护会议推动构建消费维权共治格局
Xin Lang Cai Jing· 2025-09-20 04:20
Core Viewpoint - The conference focused on promoting healthy consumption and consumer rights protection, aligning with national strategies to enhance consumer confidence and market quality [1][3][18]. Group 1: Conference Overview - The conference titled "Integrity, Quality, Innovation" was held in Beijing, guided by the China Consumers Association and aimed at addressing consumer health issues and rights protection [1][3]. - Key topics included regulatory policies, industry self-discipline, and the establishment of a healthy consumption ecosystem [3][4]. Group 2: Health Consumption Trends - A report released during the conference highlighted issues such as fraud in private domain live streaming, sleep health concerns, and emotional consumption risks [4]. - The report indicated that nearly half of respondents encountered false advertising in private domain live streaming, with a low consumer protection evidence rate of 14.32% [4]. Group 3: Industry Insights - Experts emphasized the importance of health education in promoting healthy consumption, advocating for a balance between technology and service [6][9]. - The health consumption market is expanding across various sectors, presenting significant opportunities but also challenges like false advertising and lack of complaint channels [8][9]. Group 4: Consumer Rights Protection - The conference underscored the need for a multi-faceted governance system involving platform self-discipline, intelligent regulation, and consumer education to ensure safe health consumption [4][9]. - Companies are encouraged to adopt standardized service systems and enhance transparency through digital means to protect consumer rights [13][16]. Group 5: Future Directions - The role of AI technology in upgrading health consumption was highlighted, with a call for businesses to focus on quality products to meet consumer demands [11][16]. - The conference concluded with a commitment to ongoing efforts in consumer rights protection and health industry development, marking the launch of the "China Consumer Night" initiative [18][20].