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推动构建消费维权共治格局 2025品质健康与消费者权益保护会议在京举办
Zhong Guo Jing Ji Wang· 2025-09-22 03:48
9月19日,由中国消费者协会指导、中国消费者杂志社主办的"诚信品质创新"——2025品质健康与消费者权益保护会议在京举办。中国消费者杂志社发布 的健康消费调查、体察报告(以下简称"报告")指出,随着居民健康意识提升,消费需求升级,健康消费领域不断拓展,但其服务短板日益凸显。 报告显示,涉老私域直播"暗域"涉诈问题频发,近半数受访者遭遇私域直播虚假宣传,42.35%的受访者遭遇"以次充好",维权存证率低至14.32%;睡眠消 费市场潜力大,超七成受访者睡眠时长不达标,近六成使用助眠产品后出现不良反应;养疗消费需求旺盛,97.87%的受访者存在亚健康问题,74.68%的 受访者接受养疗服务,但超三成受访者遭遇过虚假宣传;情绪消费热潮兴起,近七成受访者通过消费缓解压力,但40.12%的受访者遭遇服务质量问题, 三成受访者遇到承诺不符与诱导消费……面对当前相关行业乱象,报告认为,需构建"平台自律、监管智能、消费者教育"多元共治体系,压实各方责任, 筑牢健康消费安全防线。 本次大会聚焦消费者关注的健康话题,立足不同视角,从监管政策到诚信自律、合规经营,从消费生态到产业发展,从营商环境到满意消费,既直面"健 康消费信任痛 ...
江苏省消保委:警惕“为情绪消费”异化为“消费陷阱”
Yang Zi Wan Bao Wang· 2025-05-16 07:36
Core Viewpoint - "Emotional consumption" is emerging as a highly potential new consumption model, reflecting significant changes in the lifestyle and consumption concepts of contemporary young people [1][2]. Group 1: Market Trends - The market for "emotional consumption" has seen a dramatic increase, with related content on platforms like Xiaohongshu growing over 400 times in the past three years [1]. - Taobao data indicates that in 2024, the primary reason for young consumers to spend is emotional value and interests, with sales of customized products like hand-painted avatars and unique pillows increasing by over 50% [1]. Group 2: Risks and Challenges - There are risks associated with "emotional consumption," including consumers being misled by businesses, leading to impulsive buying behaviors and the misconception of using consumption to fill emotional voids [2]. - The industry faces issues such as inconsistent product quality, false advertising, privacy breaches, and lack of qualified personnel, which can harm consumer rights [2]. Group 3: Recommendations - Businesses should balance emotional value with market demand, enhance product quality, and protect user privacy while designing emotional products [3]. - Online platforms need to enforce strict vetting of operators and establish comprehensive regulatory systems to monitor content and quickly address harmful information [3]. - Consumers are encouraged to adopt rational consumption habits, avoid blind following, and be aware of privacy protection [3]. - Regulatory bodies should strengthen industry norms and regulations, ensuring clear boundaries and increased oversight of the market [3].