Core Viewpoint - The Jinan government is enhancing the electricity service environment to support the city's development strategy, introducing the "SPRING·泉心泉意" service brand with 20 specific measures aimed at improving electricity access and service efficiency [1] Group 1: Cost-Effective Electricity Access - The company is expanding the "zero door-to-door, zero approval, zero investment" service for low-voltage customers, covering private enterprises with a capacity of 200 kW or less, with the company fully covering the connection costs, expected to save over 800 million yuan for customers [2] - For high-voltage customers, a shared investment mechanism for electricity access projects is being implemented, ensuring that connection costs are minimized [2] - A "scan to use electricity" model is being introduced for temporary electricity needs, allowing customers to access power instantly through a QR code scan [2] Group 2: Proactive Service Enhancements - The company is implementing an "instant service" for simple tasks via the online app, allowing for eight types of business transactions to be completed without in-person visits [3] - A "one-stop service" for frequently requested tasks is being promoted, enabling multiple services to be completed in a single application [3] - Joint services with government entities are being deepened to streamline processes for property and business changes [3] Group 3: Reliable Power Supply Management - An investment of 1.15 billion yuan is being made to upgrade the distribution network, aiming for a power supply reliability rate of over 99.9943%, comparable to major cities like Beijing and Shanghai [4] - The company is adopting advanced technologies to ensure "zero perception" during power grid maintenance, minimizing disruptions [4] - A rapid recovery plan for equipment failures is in place, with an average restoration time of under 2 hours for critical lines [4] Group 4: Quick Response to Customer Needs - The company is committed to providing quick responses to low-voltage customer inquiries within one working day and ensuring timely connections for key projects [5] - A dedicated team is assigned to assist major projects, ensuring early electricity access for significant developments [5] - Proactive measures are being taken to establish power connections during the land transfer phase for new projects [5] Group 5: Enhanced Customer Experience - The company is accelerating the renovation of old residential buildings to improve electricity service delivery, targeting 120,000 households [7] - Comprehensive services for residential customers are being strengthened, including safety checks and energy-saving advice [7] - Dedicated account managers are being assigned to corporate clients to provide tailored energy management services [7] Group 6: Green Energy Initiatives - The company is facilitating fair access to renewable energy sources, with wind and solar capacity exceeding 4.3 million kW [8] - Green electricity trading has surpassed 5 billion kWh, promoting sustainable energy consumption [8] - The company is enhancing charging infrastructure for electric vehicles, with plans to add 800 public charging terminals [8]

Core Viewpoint - The company emphasizes the importance of safety and efficiency in live-line work, ensuring uninterrupted power supply while addressing customer needs and enhancing service quality [1][4][5]. Group 1: Safety and Operational Efficiency - The company conducted a live-line operation on August 21, focusing on safety and adherence to standard procedures during the task [1]. - The operation involved skilled personnel performing various tasks such as insulation shielding and installation of line clamps, with ground monitoring to ensure safety measures were in place [3]. - The successful completion of the task not only resolved customer electricity issues but also received praise from local residents for maintaining power supply [3]. Group 2: Commitment to Continuous Improvement - The company has adopted a "can do without interruption" principle, enhancing live-line operation types and expanding their coverage through personnel training [4]. - The goal is to achieve "zero power outage for users" and "zero loss of distribution network load," allowing live-line work to be completed with minimal disruption to residents [4]. - The company is focused on proactive measures, including regular inspections and infrared temperature monitoring of critical equipment, to ensure early detection and resolution of potential issues [4]. Group 3: Strategic Focus on Service Quality - The company prioritizes live-line work to enhance power supply reliability and service quality, especially in rural areas, contributing to local economic development [5]. - There is a commitment to increasing the coverage of live-line operations in various projects, including network construction and fault repairs, to support continuous power supply [5].