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浙江:一键扫码 打造能源服务样本
"太方便了,过去用电需要单独报装,现在扫码就能通电,用完即停、按量计费,安全又高效。"在浙江 宁波鄞州区东钱湖畔郭家峙村的沿湖观光点,摊主张艳支起摊位,开始忙碌。 张艳说的"扫码用电",是国网宁波供电公司在鄞州区试点开展的浙江省首个"扫码用电"共享能源项目。 每逢节假日,郭家峙村游客增多,吸引小摊贩前来支摊,临时接电需求激增。过去,摊主需要为此奔 波;如今,摊主无需复杂报装流程,扫码即可接入安全电力,不仅缩短筹备时间,还降低成本。 (责编:薄晨棣、温璐) 作为电力服务数字化转型的创新实践,"扫码用电"锚定城乡场景精准发力,在农业生产领域也展现出显 著价值。 在鄞州区姜山镇陈介桥村,借助共享能源点,农户扫码即可通电,灌溉泵、监测仪、喷淋设备实现"一 键启动"。这一模式不仅让农户随时获得稳定电力支持,更从根源上解决了传统用电中私拉乱接的安全 隐患与计费分摊矛盾。 据悉,这两处试点已于10月底正式开放,成为城乡能源服务数字化升级的鲜活样本。据国网宁波供电公 司市场营销部项目负责人杨建立介绍,此次试点是国家能源局"办电便捷化、服务普惠化"改革要求的生 动落地,通过数字平台统一管理,实现用户扫码认证、计费、断送电全流程 ...
济南供电公司推出“SPRING 泉心泉意”电力营商服务品牌
Qi Lu Wan Bao Wang· 2025-08-22 09:19
Core Viewpoint - The Jinan government is enhancing the electricity service environment to support the city's development strategy, introducing the "SPRING·泉心泉意" service brand with 20 specific measures aimed at improving electricity access and service efficiency [1] Group 1: Cost-Effective Electricity Access - The company is expanding the "zero door-to-door, zero approval, zero investment" service for low-voltage customers, covering private enterprises with a capacity of 200 kW or less, with the company fully covering the connection costs, expected to save over 800 million yuan for customers [2] - For high-voltage customers, a shared investment mechanism for electricity access projects is being implemented, ensuring that connection costs are minimized [2] - A "scan to use electricity" model is being introduced for temporary electricity needs, allowing customers to access power instantly through a QR code scan [2] Group 2: Proactive Service Enhancements - The company is implementing an "instant service" for simple tasks via the online app, allowing for eight types of business transactions to be completed without in-person visits [3] - A "one-stop service" for frequently requested tasks is being promoted, enabling multiple services to be completed in a single application [3] - Joint services with government entities are being deepened to streamline processes for property and business changes [3] Group 3: Reliable Power Supply Management - An investment of 1.15 billion yuan is being made to upgrade the distribution network, aiming for a power supply reliability rate of over 99.9943%, comparable to major cities like Beijing and Shanghai [4] - The company is adopting advanced technologies to ensure "zero perception" during power grid maintenance, minimizing disruptions [4] - A rapid recovery plan for equipment failures is in place, with an average restoration time of under 2 hours for critical lines [4] Group 4: Quick Response to Customer Needs - The company is committed to providing quick responses to low-voltage customer inquiries within one working day and ensuring timely connections for key projects [5] - A dedicated team is assigned to assist major projects, ensuring early electricity access for significant developments [5] - Proactive measures are being taken to establish power connections during the land transfer phase for new projects [5] Group 5: Enhanced Customer Experience - The company is accelerating the renovation of old residential buildings to improve electricity service delivery, targeting 120,000 households [7] - Comprehensive services for residential customers are being strengthened, including safety checks and energy-saving advice [7] - Dedicated account managers are being assigned to corporate clients to provide tailored energy management services [7] Group 6: Green Energy Initiatives - The company is facilitating fair access to renewable energy sources, with wind and solar capacity exceeding 4.3 million kW [8] - Green electricity trading has surpassed 5 billion kWh, promoting sustainable energy consumption [8] - The company is enhancing charging infrastructure for electric vehicles, with plans to add 800 public charging terminals [8]
新华社丨国家能源局:我国基本实现了“三零”“三省”服务全覆盖
国家能源局· 2025-06-06 03:50
Core Viewpoint - The article emphasizes the significant improvements in China's electricity service environment, highlighting the achievement of "three zeros" and "three savings" in electricity connection services, which has saved users over 300 billion yuan in investment costs [1][2]. Group 1: Policy and Goals - The National Development and Reform Commission and the National Energy Administration have issued new guidelines to enhance the "obtaining electricity" service level, aiming for a modernized electricity business environment by 2029 with five key goals [2][3]. - The five goals include convenience in electricity connection, high-quality power supply, green electricity usage, inclusive services, and collaborative regulation [2][3]. Group 2: Specific Measures - The guidelines propose 14 tasks and 38 specific measures to achieve the five goals, including expanding the "zero investment" service to all private enterprises with a connection capacity of 160 kW or less [3]. - Emphasis is placed on enhancing the reliability of power supply and minimizing outages through improved planning and the application of new technologies [3]. - The initiative aims to promote green energy consumption and improve service mechanisms for clean energy access, catering to diverse user needs [3]. Group 3: Future Development - The next steps involve creating cities with competitive electricity business environments, developing advanced regions as models, and fostering towns and villages with regional influence to elevate the overall service level across urban and rural areas [4].