Core Viewpoint - The Jinan government is enhancing the electricity service environment to support the city's development strategy, introducing the "SPRING·泉心泉意" service brand with 20 specific measures aimed at improving electricity access and service efficiency [1] Group 1: Cost-Effective Electricity Access - The company is expanding the "zero door-to-door, zero approval, zero investment" service for low-voltage customers, covering private enterprises with a capacity of 200 kW or less, with the company fully covering the connection costs, expected to save over 800 million yuan for customers [2] - For high-voltage customers, a shared investment mechanism for electricity access projects is being implemented, ensuring that connection costs are minimized [2] - A "scan to use electricity" model is being introduced for temporary electricity needs, allowing customers to access power instantly through a QR code scan [2] Group 2: Proactive Service Enhancements - The company is implementing an "instant service" for simple tasks via the online app, allowing for eight types of business transactions to be completed without in-person visits [3] - A "one-stop service" for frequently requested tasks is being promoted, enabling multiple services to be completed in a single application [3] - Joint services with government entities are being deepened to streamline processes for property and business changes [3] Group 3: Reliable Power Supply Management - An investment of 1.15 billion yuan is being made to upgrade the distribution network, aiming for a power supply reliability rate of over 99.9943%, comparable to major cities like Beijing and Shanghai [4] - The company is adopting advanced technologies to ensure "zero perception" during power grid maintenance, minimizing disruptions [4] - A rapid recovery plan for equipment failures is in place, with an average restoration time of under 2 hours for critical lines [4] Group 4: Quick Response to Customer Needs - The company is committed to providing quick responses to low-voltage customer inquiries within one working day and ensuring timely connections for key projects [5] - A dedicated team is assigned to assist major projects, ensuring early electricity access for significant developments [5] - Proactive measures are being taken to establish power connections during the land transfer phase for new projects [5] Group 5: Enhanced Customer Experience - The company is accelerating the renovation of old residential buildings to improve electricity service delivery, targeting 120,000 households [7] - Comprehensive services for residential customers are being strengthened, including safety checks and energy-saving advice [7] - Dedicated account managers are being assigned to corporate clients to provide tailored energy management services [7] Group 6: Green Energy Initiatives - The company is facilitating fair access to renewable energy sources, with wind and solar capacity exceeding 4.3 million kW [8] - Green electricity trading has surpassed 5 billion kWh, promoting sustainable energy consumption [8] - The company is enhancing charging infrastructure for electric vehicles, with plans to add 800 public charging terminals [8]

Core Viewpoint - The article emphasizes the significant improvements in China's electricity service environment, highlighting the achievement of "three zeros" and "three savings" in electricity connection services, which has saved users over 300 billion yuan in investment costs [1][2]. Group 1: Policy and Goals - The National Development and Reform Commission and the National Energy Administration have issued new guidelines to enhance the "obtaining electricity" service level, aiming for a modernized electricity business environment by 2029 with five key goals [2][3]. - The five goals include convenience in electricity connection, high-quality power supply, green electricity usage, inclusive services, and collaborative regulation [2][3]. Group 2: Specific Measures - The guidelines propose 14 tasks and 38 specific measures to achieve the five goals, including expanding the "zero investment" service to all private enterprises with a connection capacity of 160 kW or less [3]. - Emphasis is placed on enhancing the reliability of power supply and minimizing outages through improved planning and the application of new technologies [3]. - The initiative aims to promote green energy consumption and improve service mechanisms for clean energy access, catering to diverse user needs [3]. Group 3: Future Development - The next steps involve creating cities with competitive electricity business environments, developing advanced regions as models, and fostering towns and villages with regional influence to elevate the overall service level across urban and rural areas [4].