直播间虚假宣传

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玉石类投诉量增长明显 直播间虚假宣传成“重灾区”
Bei Jing Shang Bao· 2025-08-06 09:38
Core Insights - The National Consumer Association reported a significant increase in consumer complaints in the first half of 2025, with a total of 995,971 complaints received, marking a year-on-year growth of 27.23% [1] - The association resolved 509,655 complaints, recovering economic losses amounting to 452 million yuan for consumers [1] - The number of consumer visits and consultations reached 330,000 [1] Group 1: Complaint Trends - Complaints related to jade products have seen a notable increase, with live streaming platforms identified as a major area of concern [2] - Key issues include merchants intentionally hiding product flaws during live sales, misleading consumers about the quality and origin of jade, and inducing off-platform transactions [2] - There are also instances of counterfeit certification documents being sold alongside jade products, and merchants failing to honor after-sales commitments [2] Group 2: Recommendations - The National Consumer Association recommends that relevant authorities enhance regulatory oversight of false advertising in live streaming, particularly regarding misrepresentation of origin, exaggerated value, and counterfeit certification [3] - It suggests that suspected illegal activities should be promptly referred to law enforcement to increase the cost of unlawful operations for offenders [3] - Platforms are advised to strengthen their responsibilities by monitoring keywords related to off-platform transactions and taking action against merchants who engage in such practices [3] - Consumers are encouraged to adhere to the "three no principles": do not engage in off-platform transactions, do not trust verbal promises, and do not make payments to private accounts [3]