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“以详情页为准”不是直播间虚假宣传的挡箭牌
Xin Lang Cai Jing· 2026-02-26 17:40
直播间宣传内容即便未构成"要约",仍具有法律约束力,关键在于其是否对消费者产生实质性误导。即 便直播间宣传因信息不完整而未达到"要约"标准,只要其重点提示内容与详情页不一致,且未以显著方 式说明差异,就可能违反《消费者权益保护法》第二十六条关于格式条款的"显著提示义务",构成虚假 宣传或误导性陈述。除此之外,还有一种情况,详情页提供的信息本身既不详细也不准确。消费者看了 详情页信息后,不能"为准",只能"为误"。这样的详情页,实际上是逾越法律底线的"虚假页""夸大 页"和"注水页",商家也需承担虚假宣传的法律责任。 2026年春节假期,旅游消费市场持续升温,直播带货已成为游客预订酒店的一个重要方式。有消费者在 直播间下单度假村套餐后,发现宣传的"3分钟到海边"实为需要打车4公里才能到达,"原价买茅 台"的"福利"附加有高额消费门槛;也有消费者冲动囤购酒店产品后,因忽视了规则未入住导致无法退 款。 相关经营主体在直播间里宣传的酒店环境或服务是一个样,而真实情况又是另一个样,即便商家或主播 在直播时作出了"以详情页为准"的说明或提示,能够减轻或免除他们不实宣传的责任吗?当然不能。 以酒店为例,直播间宣传若包含酒店 ...
旧衣循环本是好事,为何会成为直播间里的“大牌尾货”?
Guang Zhou Ri Bao· 2025-12-24 10:22
Core Viewpoint - The recent exposure by CCTV's "Financial Investigation" reveals that some live-streaming sales claiming to sell "new sample clothes" and "brand leftovers" are actually selling second-hand clothes without disclosing their true nature, raising concerns about consumer rights and health risks [1][2] Group 1: Industry Practices - Live-streaming shopping has become a major retail channel due to its interactive nature, but many sellers are found to be selling second-hand clothes sourced from community recycling bins, sometimes even from garbage [1] - Sellers often use terms like "slightly dirty" or "minor flaws" to market these second-hand items without mentioning their true condition, which infringes on consumer rights [1] Group 2: Regulatory Concerns - The practice of selling second-hand clothes under the guise of "sample" or "leftover" items has evolved into a gray industrial chain involving collection, sorting, and live-streaming sales, indicating a systemic issue rather than isolated incidents [2] - E-commerce platforms are urged to take responsibility by increasing regulatory measures and banning non-compliant live-streaming channels to prevent them from operating as "black markets" for second-hand clothing [2] Group 3: Need for Standardization - While the sale of second-hand clothing is not inherently negative and can promote resource conservation, the lack of regulations regarding hygiene standards, information disclosure, and transaction norms creates opportunities for unscrupulous sellers [2] - Establishing a traceable and transparent system for second-hand clothing circulation is essential to ensure that these items are used effectively and that live-streaming sales return to honest and healthy business practices [2]
下单3只大公鸡到手竟是小鸡仔,“货不对板”不能只靠消费者叫板
Sou Hu Cai Jing· 2025-10-24 15:10
Core Viewpoint - Recent incidents of "goods not matching the description" in live-streaming sales have raised concerns about consumer trust and the integrity of the e-commerce industry, as businesses engage in deceptive practices to attract buyers [2][3][4] Group 1: Incidents of Deception - Consumers have reported receiving items that significantly differ from what was advertised, such as small chicks instead of large chickens and dead plants instead of healthy trees [3] - The marketing promises of "what you see is what you get" have turned into traps for consumers, leading to financial losses and damaging the reputation of live-streaming e-commerce [3][4] Group 2: Business Practices - Merchants employ deceptive tactics by showcasing high-quality samples while hiding disclaimers about potential discrepancies in the actual products [3] - The use of vague terms like "visual differences are normal" and "specifications must meet standards" allows sellers to evade responsibility for misleading advertising [3] Group 3: Regulatory Response - Regulatory bodies must take proactive measures to address these issues by establishing clear standards for live-streaming sales, including guidelines for sample displays and promotional language [4] - Platforms should enhance their accountability by implementing better technology, such as requiring complete recording of live streams and ensuring traceability of products from sample to delivery [4] Group 4: Consumer Protection - Consumers are encouraged to document their purchases and interactions during live-streaming sessions to protect themselves against fraud [4] - It is essential for consumers to report discrepancies immediately to platforms and regulatory authorities, rather than being deterred by sellers' disclaimers [4]
老陈再次炮轰嘎子,直播卖的手机是假货,官方回应后立马道歉
Xin Lang Cai Jing· 2025-08-27 09:22
Core Viewpoint - The controversy surrounding "Gazi Brother" Xie Mengwei's live-streaming sales of the "GZcoolpad Coolpad X60" phone has sparked widespread attention, particularly due to allegations of false advertising and the subsequent response from the Coolpad official [1][3]. Group 1: Incident Overview - The phone in question, priced at 699 yuan and advertised with specifications of "256G, 8-core processor," could not be found on the Coolpad official website or major e-commerce platforms, raising concerns about its legitimacy [3]. - Xie Mengwei defended his sales, asserting that all products are genuine, but the controversy escalated, prompting further calls for a response from Coolpad to protect consumer rights [5]. - The incident gained traction due to Xie Mengwei's public persona as a former actor and the credibility of "anti-fraud" figure Lao Chen, who has a history of exposing scams [7]. Group 2: Regulatory and Industry Implications - This incident highlights the chaotic state of the live-streaming sales industry, where the influx of celebrities and influencers has led to a lack of regulation and self-discipline, resulting in potential false advertising [9]. - The key issue is that Coolpad must provide a clear response regarding the existence of the phone model; if it does not exist, a public denial is necessary, while if it does, proper channels and evidence should be provided to clarify doubts [11]. - The controversy is expected to increase societal scrutiny on the compliance of celebrity endorsements, emphasizing the need for public figures to uphold social responsibility and transparency in their sales practices [13].
CEO被立案调查?股价大跳水!公司回应:已报警!
Sou Hu Cai Jing· 2025-08-19 14:15
Core Viewpoint - The stock of Dongfang Zhenxuan experienced significant volatility on August 19, with an initial surge of over 23% followed by a sharp decline, closing down 20.89%, resulting in a market capitalization loss exceeding 19 billion HKD [1][3]. Group 1: Stock Performance - The stock reached a high of 43.38 HKD on August 18, marking a 261.5% increase from approximately 12 HKD in early July [7]. - Following the peak, the stock price plummeted, leading to a loss of over 30% for investors who bought at the high point within two hours [1]. Group 2: Market Sentiment and Rumors - The decline in stock price was attributed to several factors, including pressure on company performance, regulatory scrutiny of live streaming, and rumors regarding the investigation of a senior executive [3][5]. - A rumor suggested that Dongfang Zhenxuan would report a net profit decline of over 40% in its upcoming annual report, with dynamic P/E ratios indicating potential losses [3]. Group 3: Company Response - Dongfang Zhenxuan issued a statement refuting rumors about its commission rates and the investigation of its executive, asserting that the average commission rate is below 20% [3]. - The company has initiated legal actions against the spread of false information [3]. Group 4: Business Performance and Strategy - In June, Dongfang Zhenxuan's estimated GMV reached 870 million RMB, a year-on-year increase of 28%, with self-operated product GMV at 350 million RMB, up 15% [7]. - The self-operated product sales accounted for 39% of total GMV, with 60% of these sales coming from shelf e-commerce channels, indicating a shift away from reliance on live streaming [7].
织密直播带货防护网 北京严查以假充真、虚假宣传
Bei Jing Shang Bao· 2025-04-17 13:38
4月17日,北京市市场监管局发布了关于规范网络销售、直播带货领域不合理经营行为的若干措施(以下简称《若干措施》)。在网络销售、直播带货方 面,北京市市场监管局将严查虚假宣传、价格违法、大数据杀熟和强制搭售、售卖假冒伪劣产品以及食品安全违法等五种违法行为。 《若干措施》包括督促企业落实合规管理主体责任、严查五种违法行为、创新四类监管服务方式等十项措施。其中,在直播商品品质及价格方面,北京市市 场监管局将严查售卖假冒伪劣产品行为。大力倡导实价优质,重点针对网络销售、直播带货领域以假充真、以次充好、虚假标注等假冒伪劣突出问题,加大 打击治理力度。 同时,将治理网络销售、直播带货领域通过算法进行大数据"杀熟"等违法违规行为,禁止平台经营者借助技术手段,强制或诱导平台内经营者、消费者对相 关平台规则表示同意,禁止默认勾选、捆绑销售等变相强制消费者交易的违规手段,切实保障消费者合法权益。 随着直播行业的不断发展,消费者通过直播间购买商品成为新的购物方式,也因此滋生出相关问题。对此,北京市市场监督管理局执法总队八支队副支队长 纪志强表示,北京市市场监管部门在全市范围内聚焦酒类、茶叶、化妆品等民生领域部署开展查办直播带货类案 ...