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星巴克,让出行“享住随心”
Xin Jing Bao· 2026-01-16 14:33
Core Insights - The collaboration between Atour Group and Starbucks China aims to enhance user experience by integrating their services into a seamless travel journey, focusing on comfort and convenience [1][2][3] Group 1: Partnership Overview - Atour and Starbucks launched a joint membership program that connects their services, allowing users to enjoy benefits across both brands [3][6] - The program includes features such as double star accumulation for Atour members and exclusive benefits for high-tier Starbucks members, enhancing user engagement [3][6] Group 2: User Experience Enhancement - The partnership addresses the needs of frequent travelers by providing a consistent experience from departure to arrival, ensuring that users can maintain their daily routines even in unfamiliar cities [5][7] - The collaboration shifts the focus from isolated promotions to a holistic experience, positioning both brands as companions in the user's lifestyle [5][7] Group 3: Market Trends and Consumer Behavior - The trend of cross-scenario fluidity among urban consumers necessitates a shift in membership programs from simple discounts to seamless experiences that fit into users' real-life paths [6][7] - Younger consumers are increasingly prioritizing convenience and smoothness in their experiences over mere cost savings, indicating a need for brands to adapt their offerings [6][7] Group 4: Atour's Strategic Vision - Atour aims to redefine the hotel experience as a lifestyle brand, focusing on the concept of "body and mind settling" to enhance the overall quality of life for users [8][12] - The company has set ambitious goals, such as achieving "2000 good stores" in three years, indicating a commitment to expanding its brand presence and enhancing user experience [8][12] Group 5: Future Directions - Atour plans to extend its focus on lifestyle experience upgrades, ensuring that the concept of settling extends beyond travel to everyday life [12] - The collaboration with Starbucks is part of a broader strategy to create a comprehensive lifestyle network that integrates various aspects of urban living [9][11]
会员体系“联姻”背后:酒店与OTA的“竞合游戏”走向何方?
Guan Cha Zhe Wang· 2025-05-29 11:30
Core Insights - Meituan has partnered with Marriott to launch a joint membership program, integrating resources in accommodation, dining, and local experiences, aiming to enhance customer engagement and attract new members [1][4][10] - The collaboration signifies a shift in the competitive landscape of high-end hotels, with Meituan emerging as a significant player against traditional OTAs like Ctrip [5][11] Group 1: Partnership Details - The joint membership allows Meituan and Dianping users to become Marriott Bonvoy members based on their membership levels, enhancing customer loyalty and engagement [1][4] - Meituan has established partnerships with 32 hotel groups, including major brands like InterContinental and Hyatt, indicating a robust network in the high-end hotel sector [2][4] Group 2: Market Dynamics - The partnership reflects a changing competitive dynamic in the high-end hotel market, where traditional distribution models are being disrupted by OTAs like Meituan [4][5] - Meituan's high-end hotel business has shown significant growth, with a 12% year-on-year increase in average transaction value and an 18% share of room nights from partnerships with major hotel groups [2][5] Group 3: Consumer Trends - There is a growing demand for integrated travel experiences among younger consumers, who are increasingly seeking comprehensive travel packages that include dining and entertainment [11][14] - Meituan's data indicates a 30% growth in high-end hotel dining services, suggesting a strong consumer interest in combined offerings [2][11] Group 4: Future Implications - The collaboration may lead to a trend of joint memberships in the hotel industry, potentially reshaping customer loyalty strategies and market competition [6][11] - As new players like Douyin and Didi enter the market, the competitive landscape for high-end hotels is expected to evolve further, creating new opportunities and challenges [14]