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腾讯视频VIP封号新规引争议 相关工作人士回应
Xi Niu Cai Jing· 2025-10-13 06:41
近日,"腾讯视频VIP账号因设备登录超限被封禁7天"的话题引发全网热议。有用户晒出的App页面截图显示,其账号因累计在4台设备播放,超出普通VIP会 员3台设备的上限,已于10月7日进入第4次账号保护期,至10月14日方可自动恢复。 针对争议,一位接近腾讯视频的知情人士回应称,此举核心目的是遏制猖獗的影视行业黑灰产,账号共享租赁、盗版传播等行为已对行业造成巨大损失。 更有用户质疑,平台将"封号"美化为"安全保护期",且在两次免费恢复机会用尽后,仅提供付费升级解锁选项,存在诱导消费嫌疑。 据悉,腾讯视频VIP账号进入安全保护期后有多种恢复方式,例如,等待安全保护时间结束、手动恢复、非腾讯视频SVIP用户升级为腾讯视频SVIP。 尽管部分用户理解平台的安全考量,但更多争议集中在规则执行的合理性上。不少用户表示,能够理解平台为保障账号安全而设置设备数量上限,但质疑其 处理方式存在不公,这种处理属于"霸王条款"。 ...
腾讯视频回应VIP账号登录设备限制,超限将封号
Mei Ri Jing Ji Xin Wen· 2025-10-10 08:42
Core Viewpoint - Tencent Video has implemented strict account security measures to prevent unauthorized access and protect user rights, leading to a recent incident where a VIP account was banned for 7 days due to exceeding device login limits [1]. Group 1: Tencent Video Account Security Measures - Tencent Video VIP accounts can be logged in on a maximum of 3 devices, with only 1 device allowed for simultaneous use; SVIP accounts can be logged in on up to 8 devices, with 3 devices allowed for simultaneous use [1][11]. - Exceeding these limits results in the account entering a security protection period, which can lead to longer bans with repeated violations, potentially culminating in a permanent ban after the sixth violation [1][11]. - The platform's measures aim to combat rampant issues in the industry, such as piracy and account sharing, which are considered common practices [1]. Group 2: Industry Comparison - In comparison, iQIYI's Golden VIP membership allows for simultaneous playback on only 1 device, while permitting login on up to 5 devices; any violations of these terms can lead to account penalties, which are the responsibility of the account holder [2].
腾讯视频VIP设备超限被“封号”?知情人士:防止黑灰产
Guan Cha Zhe Wang· 2025-10-10 07:15
Core Points - Tencent Video has a device limit for its VIP accounts, allowing a maximum of 3 devices to log in, with only 1 device permitted to stream simultaneously [4][6] - SVIP members can log in on up to 8 devices and stream on 3 devices simultaneously, while Family Card members can log in on 10 devices and stream on 4 devices simultaneously [5][6] - If a user's account exceeds the device limit, it enters a security protection period, during which the account is temporarily suspended for 7 days [1][7] Device Management Rules - The account security protection rules state that exceeding the device limit will result in a protection period to safeguard account security and member rights [6][7] - Users can restore access after the protection period ends or manually restore it using two opportunities, which include phone verification and removing excess devices [6][7] User Reactions - Users have expressed concerns about the fairness of the account suspension policy, particularly regarding the lack of refunds during the protection period [7] - A source close to Tencent Video indicated that the platform's measures are aimed at combating rampant piracy and account sharing in the industry, which is a common practice [7][8]
腾讯视频VIP设备超限被封7天,知情人士称系行业通用规则
Xin Lang Ke Ji· 2025-10-09 07:36
Core Points - Tencent Video has implemented a device limit for its VIP accounts, allowing a maximum of 3 devices to log in and 1 device to stream simultaneously, which aims to combat piracy and account sharing in the industry [1][2] - A user reported being banned for 7 days due to exceeding the device limit, highlighting the enforcement of account security measures [1] - The account protection period is a common industry practice to prevent abuse, and users are notified when they approach the device limit [1][3] Summary by Category Account Security Measures - Tencent Video's VIP accounts can log in on a maximum of 3 devices and stream on 1 device at a time, while SVIP accounts can log in on up to 8 devices and stream on 3 devices simultaneously [1][2] - If a user exceeds the device limit, their account enters a security protection period, which lasts for 7 days in this case, indicating a significant enforcement of account security [1] User Experience - Users can recover their accounts during the protection period through various methods, including waiting for the period to end, manually restoring the account (limited to 2 attempts), or upgrading to SVIP for more device access [1][2] - The platform encourages users to manage their devices effectively to avoid triggering the protection measures [2][3]
腾讯视频VIP设备超限被封号7天?知情人士:为防止黑灰产
Xin Lang Ke Ji· 2025-10-09 07:08
Core Points - Tencent Video has implemented a security protection period for VIP accounts that exceed the device login limit, which is set at a maximum of 3 devices for VIP accounts and 8 devices for SVIP accounts [1] - A user reported being banned for 7 days after logging in on 4 devices, which triggered the account's security protection period [1] - The industry faces significant issues with black and gray market activities, including piracy and account sharing, prompting platforms to enforce these security measures [1] Company Policies - Tencent Video's account protection rules state that VIP accounts can stream on 1 device simultaneously and log in on up to 3 devices cumulatively, while SVIP accounts can stream on 3 devices simultaneously and log in on up to 8 devices cumulatively [1] - If a user's account exceeds the allowed limits, it enters a security protection period, which can last for 7 days, a relatively long duration for such bans [1] Recovery Options - After entering the security protection period, users have several recovery options, including waiting for the period to end, manually restoring the account (with 2 chances per user), or upgrading to SVIP status to allow usage on up to 10 devices [1]