Core Insights - The report from the Sichuan Consumer Rights Protection Committee indicates a significant increase in consumer complaints related to education and training services, which accounted for 7.35% of total complaints in Q3 2025, marking a year-on-year increase of 3.53 percentage points, the highest among service categories [1] Group 1: Complaint Statistics - A total of 17,758 complaints were received by consumer committees in Sichuan during Q3, with a resolution rate of 72.67%, recovering economic losses of 5.92 million yuan for consumers [1] - The top three complaint categories were quality issues (5,594 complaints, 31.50%), after-sales service problems (3,244 complaints, 18.27%), and pricing issues (2,082 complaints, 11.72%) [1] Group 2: Specific Complaint Cases - Complaints in the education and training sector were driven by misleading marketing tactics, such as false income claims and hidden fees, leading to disputes over refund policies [2] - Notable cases included a consumer being charged a 10% penalty for withdrawing from a painting course despite promises of easy refunds, and another consumer facing pressure to upgrade a course after initial dissatisfaction [2] Group 3: Broader Consumer Issues - Complaints regarding prepaid consumption in sectors like beauty, fitness, and education remain high, primarily due to businesses failing to honor commitments and imposing unreasonable fees [3] - Issues in live-streaming sales include false advertising, refund barriers, and difficulties for minors in making purchases, with several consumers successfully recovering funds through mediation [3] Group 4: Recommendations and Measures - The Sichuan Consumer Rights Protection Committee proposed measures to address the complaints, including stricter regulations on false advertising in education and training, and the establishment of third-party escrow for prepaid funds [4] - Recommendations also included promoting virtual reality for hotel bookings, implementing overselling alerts, and enhancing consumer education to avoid scams related to high-income job offers [4]