Core Viewpoint - Meituan has responded to consumer concerns regarding delayed refunds, clarifying that the issues stem from incomplete information updates rather than actual refund failures [2][12]. Refund Issues Summary - The refund problems identified by Meituan include incomplete updates on refund statuses, leading to confusion about whether funds have been returned and where they have gone [3][4]. - Three main reasons for refund display issues were outlined: 1. Refunds may have been processed, but the order page did not reflect this due to delayed updates, causing user misunderstandings [4]. 2. Refunds may show as "0" due to system errors, with users advised to check their original payment channels for records [6]. 3. Refunds may appear successful, but users cannot find them in their original payment channels due to issues with those channels, leading to funds being returned to the user's Meituan wallet instead [8][10]. Technical Updates and User Feedback - Meituan acknowledged that the "refund not received" issue is primarily due to technical updates not being fully implemented, which has affected the timely display of refund statuses [12]. - Users have reported that many historical orders from 2014 to 2016 show unsuccessful refund statuses, raising questions about the company's explanations [12].

Core Points - Meituan has acknowledged user complaints regarding "refunds not received" and has established a special customer service team to address the issue [1] - The company has identified two main categories of problems related to refund information: incomplete updates on refund progress and a small number of failed refunds due to issues with users' payment channels [1] - Meituan assures that all refund data is traceable and users can check the status of their refunds [1] - The company has also opened a refund channel for users to reclaim deposits after acquiring Mobike, reminding users to apply for their refunds through the Meituan app [1] Summary by Categories Customer Service Response - Meituan's customer service team has been mobilized to handle the increased volume of inquiries regarding refunds [1] - The company has committed to helping users trace every order in question [1] Refund Issues - The primary issues identified are related to the timely display of refund progress and a limited number of failed refunds due to payment channel problems [1] - Refunds that cannot be processed back to the original payment method will be credited to the user's Meituan balance, with further assistance provided if the account is inactive [1] User Communication - Meituan has apologized for the misunderstandings caused by inadequate information display regarding refunds [1] - The company encourages Mobike users to apply for their deposit refunds through the Meituan app [1]