Core Points - Xibei Restaurant Group issued an apology letter acknowledging a significant gap between production processes and customer expectations, committing to rectify these issues by October 1 [1][3] - The company encourages customers to continue providing feedback for improvements and emphasizes its commitment to food safety and compliance with national regulations [3][5] Summary by Categories Apology and Commitment - The company expressed deep regret for not meeting customer expectations and outlined a commitment to make necessary adjustments by October 1 [1][3] - Xibei welcomes ongoing customer suggestions for improvement and aims to maintain a transparent relationship with its patrons [4][5] Operational Changes - By October 1, 2025, Xibei will implement several operational changes, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [4] 2. Transitioning children's meals to be prepared fresh in-store, including beef rice, beef patties, and fish sticks [4] 3. Adjusting various menu items to ensure they are made fresh on-site, such as lamb skewers and pork chop dishes [4] 4. Shortening product shelf life in collaboration with suppliers while ensuring food safety [4] Customer Engagement - The company invites customers to supervise the improvement measures and promises to keep them updated on the progress of these changes [5]

Core Viewpoint - The article highlights the innovative business model and employee-centric approach of the retail company "胖东来" (Fat Donglai), which has achieved significant success by prioritizing transparency, employee welfare, and customer satisfaction over traditional profit-driven strategies [2][20][39]. Group 1: Business Model and Innovations - "胖东来" introduced the comprehensive wholesale model in 1999, which revolutionized retail by allowing for low-margin, high-frequency sales, effectively transforming the supply chain dynamics [3][5]. - The company has implemented a unique "no-questions-asked" return policy since 1999, setting a high standard for customer service that is still ahead of many competitors [7][9]. - "胖东来" has adopted a transparent pricing strategy, openly displaying product costs and profit margins, which challenges traditional retail practices that rely on price opacity [22][24][36]. Group 2: Employee Welfare and Corporate Culture - The company distributes 95% of its profits to employees, fostering a culture of shared success and high employee morale, which is reflected in their operational efficiency [15][50]. - "胖东来" has established various employee benefits, including generous vacation policies and a unique "委屈奖" (Compensation for Injustice) to support staff facing customer complaints [12][14]. - The company’s commitment to employee welfare has resulted in salaries that exceed those of many larger urban competitors, positioning it as a model for employee-centric business practices [31][39]. Group 3: Market Impact and Growth - As of March 2023, "胖东来" reported sales of 13.86 billion yuan for the month, indicating a strong growth trajectory that could lead to annual sales exceeding 20 billion yuan [17][19]. - The company's influence has extended beyond retail, impacting sectors such as dining and tourism, with significant visitor numbers attributed to its stores [40][42]. - Other retailers are beginning to adopt "胖东来"’s operational strategies, indicating a shift in the retail landscape towards more humane and transparent business practices [44][48].